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Added 1 min ago
R
Executive Director (ED - LTC) Long Term Care
RhynoCare
Hamilton, ON
- $105,000 to $125,000 CAD / year
- Contract
RhynoCare is seeking an experienced Executive Director to work in a Long Term Care facility in Hamilton,ON. You will be hired and onboarded with RhynoCare as an Independent Contractor.
Added 1 min ago
Aviation Program Leader / Design Director
Mott MacDonald
Toronto, ON
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
Added 1 min ago
AL
Area Manager
Air Liquide
Nanaimo, BC
- Full-time
…home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative…
Added 1 min ago
PH
Director of Programs and Services
Potentia Human Resources Inc.
BC · Kelowna Central, British Columbia
- Temporary
development, organizational growth and meaningful community impact, we’d love
Added 1 min ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Canada
…and lead activities that help tenants become engaged in the community, stay active, improve their fitness, and have…
Added 16 mins ago
RB
Director, Fraud Agentic AI
Royal Bank of Canada
Toronto, ON
- Full-time
Act as the business owner for the team’s portfolio, liaising with stakeholders across the development lifecycle to ensure alignment, momentum, and business value capture, and develop a deep…
Added 30 mins ago
DU
Senior Finance Manager
Dalhousie University
Halifax, NS
- Full-time
…a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly…
Added 30 mins ago
DU
Postgraduate Education Coordinator
Dalhousie University
Halifax, NS
- Full-time
…a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly…
Added 30 mins ago
DU
Administrative Assistant
Dalhousie University
Halifax, NS
- Part-time
…a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly…
Added 30 mins ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
…(NBS) is excited to invite applications for the position of Director of Financial Strategy. This is an exciting opportunity to provide strategic financial leadership, strengthen…
Added 31 mins ago
Director of Marketing and Loyalty
Northland Properties
Vancouver, BC
The Director of Marketing & Loyalty leads the strategic direction, execution, and performance of marketing, brand, campaign, and loyalty initiatives across Sandman Hotel Group and Sutton…
Added 46 mins ago
YH
Facility Manager
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
…With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity,…
Added 1 hour ago
BM
General Manager/COO, Whitevale Golf Club
BoardRoom magazine
Pickering, ON
- Full-time
…facilities support regular member play, competitive events, player development, and an engaging golf experience for golfers of varying skill…
Added 1 hour ago
SR
Manager, 2027 Grey Cup (Term)
Saskatchewan Roughrider Football Club Inc.
Regina, SK
- Full-time
Reporting to the Director, 2027 Grey Cup, this role is responsible for supporting the planning, coordination, and execution of festival operations, venues, and event delivery. This role…
Added 1 hour ago
CO
Manager, Capital & Corporate Finance
City of Grande Prairie
Grande Prairie, AB
- Full-time
The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing…
Added 1 hour ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
The Vector Institute is building its resource development capacity to attract new funding and to establish a structured system for securing grants. Reporting to the Director, Strategic…
Added 1 hour ago
R
Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
Act as the business owner for the team’s portfolio, liaising with stakeholders across the development lifecycle to ensure alignment, momentum, and business value capture, and develop a deep…
Added 1 hour ago
Manager, Media and Public Affairs
Trans Mountain
Calgary, AB
Lead the development and execution of integrated media relations and public affairs strategies that support corporate objectives and business priorities.
Added 1 hour ago
Director, India Office
Government of Alberta
AB
Executive Council works to ensure effective strategic planning and coordinated policy development and communications across government, engages Albertans and the broader global community,…
Added 1 hour ago
Director, Community Partnerships
Government of Alberta
AB
Reporting to the Executive Director of Status of Women and Inclusion, the Director manages the operation, implementation and/or improvement of programs to increase women's economic…
Added 1 hour ago
Senior Advisor, Unclaimed Decedent Services & Data Analytics
Manitoba Justice
Winnipeg, MB
…measurement, reporting, and policy. Reporting to the Executive Director, the position provides senior-level advice on complex operational, statutory, financial, and public-interest matters…
Added 1 hour ago
C++ Gameplay Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-months - Undergrad)
Electronic Arts
Vancouver, BC
…opportunity is May 2027 (8-month term). You will report to the Development Director. This team works onsite at our studio in Burnaby 3 days a week, Tuesday to…
Added 1 hour ago
TP
Senior Engineer, Roads and Bridges
Toronto Pearson International Airport
Toronto, ON
- Full-time
…passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel…
Added 1 hour ago
SC
Manager, Infrastructure Operations
Sheridan College
Oakville, ON
- Full-time
Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and…
Added 1 hour ago
OT
Network Engineer III
Opti9 Technologies
Remote, Canada
- $115,000 to $145,000 CAD / year
- Full-time
- Remote
Execute new customer deployments involving NSX, security configurations, VMware Cloud Director network configurations, etc.

Safe Software

Technical Support Team Lead, FME Form

Remote, Canada

Remote

$80,100 to $95,600 CAD / year · Full-time

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Job details

Pay: $80,100 to $95,600 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 1-2+ years experience in a leadership role (or equivalent experience).
Posting language: English
Posted: Oct 8, 2026

Original job description

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.

You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

About the Team

The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Form group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning.

What You’ll Be Doing

Team Leading (Primary Focus):

Lead the team to successfully meet support objectives.
Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching.
Act as an escalation point for complex customer issues and support the team in resolving them.
Collaborate with other teams where needed to ensure customers get the best support possible.
Review knowledge base content from the team and provide feedback and direction.
Identify and implement process improvements to enhance customer support.
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team.

Product Support:

Work within support tickets to provide product support to customers.
Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams.
Collaborate with sales teams to understand customer needs and provide technical support during the sales process.
Foster technical relationships with the development teams to help them understand pain points within the product.
Work with the Community team to ensure that questions are answered promptly.

Events:

Contribute to customer-facing events such as the Partner Summit and User Conference, including technical support and on-site engagement as needed.

Knowledge:

Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

What We’re Looking For

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
3-5+ years working with technical products in a customer support capacity.
1-2+ years experience in a leadership role (or equivalent experience).
Strong creative problem modelling and solving skills.
Self-motivated and able to make decisions on the spot.
Excellent communication and interpersonal skills.
A demonstrated ability to learn and adapt quickly.
Ability to work well independently and with others.
Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

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More about this job

Responsibilities

Lead a team of technical specialists to provide high-quality support for FME Form while coaching staff and setting performance objectives. Collaborate with cross-functional teams to advocate for product improvements and share knowledge across the user community.

Requirements

Requires a bachelor's degree or equivalent experience along with 3-5 years in a technical customer-facing role. Candidates must have 1-2 years of leadership experience and proficiency with support tools like Zendesk and Jira.

Skills

Team leadership
Technical support
Coaching
Customer experience
Problem solving
Communication
Interpersonal skills
Zendesk
Jira
Confluence
Mentoring
Process improvement
Technical writing
Product advocacy
Data integration

Benefits

Paid time off
Annual learning budget
Training programs
Flexible working hours
Vacation
Paid seasonal days off
Extended health
Dental
Health or lifestyle spending
Counseling benefits
Parental leave top-up program
Profit sharing
RRSP/TFSA matching program
Complimentary parking
Bike storage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME Form
Technical Support
Customer Success
Team Lead
Data Integration
Zendesk
Jira
Confluence
Coaching
Product Management
Knowledge Base
Customer Experience
SaaS
Enterprise Integration
Technical Troubleshooting
Mentorship
Process Improvement
Customer Advocacy
Webinars
Technical Writing

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