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Added 38 mins ago
BP
Pharmacy Practice Advisor - Pharmacist
Brunswick Pharmacy
Moncton, NB
- Full-time
The Pharmacy Practice Advisor role is key to supporting the College mandate and reports to the Deputy Registrar and Director of Quality. Responsibilities include:
Added 39 mins ago
SG
IT Support Technician
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- $35 to $45 CAD / hour
- Full-time
Skeena Gold + Silver is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the…
Added 2 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
VF
Carrier Sales Manager
Vortex Freight
Mississauga, ON
- Full-time
…AM to 6:00 PM. In this role, you will report directly to the Director of Capacity in our operations…
Added 3 hours ago
S
Director of Finance
SHIPSHEY
Mississauga, ON
- $98,968.67 to $118,320 CAD / year
- Full-time
Reporting to the Chief Finance and Corporate Services Officer, the Director of Finance is responsible for strategic and operational leadership for the organization's financial management,…
Added 3 hours ago
FC
Director , eDiscovery- Technology Consulting
FTI Consulting
Toronto, ON
- Full-time
…culture that embraces diversity, recognition, professional development and, most importantly,…
Added 3 hours ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Reporting to the National Director Philanthropy and Campaign, and working in close partnership with the fundraising team, the Associate Director, Fundraising will contribute to the…
Added 3 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
…offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and…
Added 5 hours ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Director, IT, the IT Support Specialist provides advanced technical support to lawyers, legal assistants, and business professionals across the Firm. The role serves as a…
Added 5 hours ago
ES
Director, marketing
Ermitage Saint-Antoine
Lac-Bouchette, QC
- $35,000 to $80,000 CAD / year
- Full-time
- On-site
Direct the development and maintenance of an organization’s Internet and intranet sites
Added 7 hours ago
C
Director, US IT Asset Management
CIBC
Toronto, ON
- Full-time
…operational efficiency. Provide people leadership through ongoing development, coaching, and support of team members, fostering strong performance, capability growth, engagement, and…
Added 9 hours ago
UO
Physician, Student Health Services
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Koerner Pavilion (KPAV)
- Full-time
The position reports to the Director of Student Health Service. The staff physician works closely with other primary care and specialist physicians, nurses, and medical office assistants.…
Added 9 hours ago
EC
Technical Director, Geotechnical
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Support business development initiatives, major pursuits, client presentations, and strategic proposals;
Added 9 hours ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
…other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning…
Added 10 hours ago
Advisor, Emergency Management
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Area management: Assists the Director, Emergency Management with Emergency Management program service delivery. Provides direct involvement in daily RECC operations, maintenance of the…
Added 11 hours ago
O
Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 11 hours ago
FC
Director, Product Strategy and Commercialization
Fidelity Canada
Mississauga, ON
- Full-time
The Director, Product Strategy and Commercialization will lead the commercial strategy for Fidelity’s digital investing platform, ensuring the Investly product roadmap, go-to-market…
Added 12 hours ago
C
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Director of Software Architecture and Contract Management, you will be responsible for establishing, leading and contributing to the AI Architecture evolution and…
Added 12 hours ago
TS
Residential Counsellor, Behaviour Specialist - Hwy 56 Location
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
Ensure the proper and accurate recording of all daily logs, shift reports, incident reports, etc. using the AIMS software.
Added 12 hours ago
UO
Administrative Coordinator
University of New Brunswick
Fredericton, NB
- Full-time
…course delivery. The unit specialises in faculty support and development, the development and maintenance of: audio/visual media in UNB's classrooms, and instructional technology in both…

Safe Software

Technical Support Team Lead, FME Form

Remote, Canada

Remote

$80,100 to $95,600 CAD / year · Full-time

Apply About employer

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Job details

Pay: $80,100 to $95,600 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 1-2+ years experience in a leadership role (or equivalent experience).
Posting language: English
Posted: Oct 8, 2026

Original job description

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.

You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

About the Team

The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Form group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning.

What You’ll Be Doing

Team Leading (Primary Focus):

Lead the team to successfully meet support objectives.
Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching.
Act as an escalation point for complex customer issues and support the team in resolving them.
Collaborate with other teams where needed to ensure customers get the best support possible.
Review knowledge base content from the team and provide feedback and direction.
Identify and implement process improvements to enhance customer support.
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team.

Product Support:

Work within support tickets to provide product support to customers.
Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams.
Collaborate with sales teams to understand customer needs and provide technical support during the sales process.
Foster technical relationships with the development teams to help them understand pain points within the product.
Work with the Community team to ensure that questions are answered promptly.

Events:

Contribute to customer-facing events such as the Partner Summit and User Conference, including technical support and on-site engagement as needed.

Knowledge:

Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

What We’re Looking For

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
3-5+ years working with technical products in a customer support capacity.
1-2+ years experience in a leadership role (or equivalent experience).
Strong creative problem modelling and solving skills.
Self-motivated and able to make decisions on the spot.
Excellent communication and interpersonal skills.
A demonstrated ability to learn and adapt quickly.
Ability to work well independently and with others.
Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Apply About employer

More about this job

Responsibilities

Lead a team of technical specialists to provide high-quality support for FME Form while coaching staff and setting performance objectives. Collaborate with cross-functional teams to advocate for product improvements and share knowledge across the user community.

Requirements

Requires a bachelor's degree or equivalent experience along with 3-5 years in a technical customer-facing role. Candidates must have 1-2 years of leadership experience and proficiency with support tools like Zendesk and Jira.

Skills

Team leadership
Technical support
Coaching
Customer experience
Problem solving
Communication
Interpersonal skills
Zendesk
Jira
Confluence
Mentoring
Process improvement
Technical writing
Product advocacy
Data integration

Benefits

Paid time off
Annual learning budget
Training programs
Flexible working hours
Vacation
Paid seasonal days off
Extended health
Dental
Health or lifestyle spending
Counseling benefits
Parental leave top-up program
Profit sharing
RRSP/TFSA matching program
Complimentary parking
Bike storage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME Form
Technical Support
Customer Success
Team Lead
Data Integration
Zendesk
Jira
Confluence
Coaching
Product Management
Knowledge Base
Customer Experience
SaaS
Enterprise Integration
Technical Troubleshooting
Mentorship
Process Improvement
Customer Advocacy
Webinars
Technical Writing

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