Find work in Canada.

344,748 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
Deep understanding of modern AI technologies, architectures, and delivery practices, including the AI software development lifecycle (AI SDLC), evaluation frameworks, guardrails,…
Added 9 mins ago
RL
Optical Engineer II
Rocket Lab
Toronto, ON
- Full-time
…Ontario, Canada, the Optical Engineer II reports to the optical lead and is responsible for supporting development and maintenance of star tracker…
Added 9 mins ago
AI
Senior Embedded Software Engineer
Aversan Inc.
Mississauga, ON
- Full-time
Lead designs for safety critical, real-time software solutions
Added 9 mins ago
AI
C++ Software Engineer
Aversan Inc.
Mississauga, ON
- Full-time
Strong experience in C++ software development
Added 9 mins ago
Test Development Team Lead
Nureva
Calgary, AB
We are seeking a hands-on Test Development Team Lead to lead a small team of test
Added 9 mins ago
S
Technical Implementation Manager
SuiteSpot
Remote, Canada
- Full-time
- Remote
…involves understanding client requirements, configuring our software, managing data migration, and providing technical…
Added 24 mins ago
S
Regional Sales Manager
SSAB
Montreal, QC
- Full-time
Prospect new business through research, lead lists and from contacts made at trade shows; and drives the implementation of Value Added Service offerings and advanced Steel Competence…
Added 25 mins ago
Concepteur(trice) mécanique senior / Senior Mechanical Designer
Primero Group
Quebec, QC
As a Senior Mechanical Designer, you will be responsible for the development of layouts, mechanical detail drawings, 3D models, 2D drawings and general arrangements in accordance with…
Added 25 mins ago
F
Documentation & Enablement Specialist
FISPAN
Vancouver, BC
- Full-time
…ensure all enablement materials are synchronized with product development…
Added 25 mins ago
SC
Team Manager - Application Development
Staples Canada
Richmond Hill, ON
- Full-time
Post-secondary education in Computer Science or equivalent working experience in software development.
Added 38 mins ago
OH
Bilingual Care Coordinator, Temporary Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 38 mins ago
C
Senior Specialist Engineer Bridge Design
CN
AB · Edmonton, AB
- Full-time
Use CADD software, Microsoft Office Software, and structural analysis software to necessary to complete designs and design checks
Added 38 mins ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
Lead the front desk teams and provide scheduling
Added 39 mins ago
Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
…while driving business results. The Financial Planning Practice Lead plays a pivotal role in shaping how we deliver this value. The Financial Planning Practice Lead is responsible for…
Added 39 mins ago
G
Spécialiste en tests de logiciels senior / Senior Software Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
As a Senior Software Test Specialist, you will collaborate with developers, product managers, and other quality specialists from design through production. You will help prevent defects,…
Added 39 mins ago
G
Spécialiste en tests de logiciels senior / Senior Software Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
As a Senior Software Test Specialist, you will collaborate with developers, product managers, and other quality specialists from design through production. You will help prevent defects,…
Added 39 mins ago
M
Lead Hand - Distribution Center
Munchkin
Milton, ON
- Full-time
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors…
Added 53 mins ago
A
Staff Software Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
9+ years of hands-on software development experience with at least 5 years focused on distributed systems or big data platforms.
Added 53 mins ago
PG
AVP Third Party Risk Management
Peoples Group
Vancouver, BC
- Full-time
Work directly with the Technology team on the development and launch of the TPRM system to facilitate completion of the required toolkits and inventory of required Third-Party…
Added 53 mins ago
OH
Bilingual Care Coordinator, Regular Full Time, Central Ottawa General, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 53 mins ago
TI
Jr.Application Architect/Lead Developer-Contact Center
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for " Application Architect/Lead Developer”
Added 53 mins ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
…allow them to thrive in space, including solar panels, flight software, star trackers, optical systems, separation systems, radios, and…
Added 53 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 53 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 53 mins ago
P
Concepteur(trice) mécanique senior / Senior Mechanical Designer
Primero
Montreal, QC
- Full-time
As a Senior Mechanical Designer, you will be responsible for the development of layouts, mechanical detail drawings, 3D models, 2D drawings and general arrangements in accordance with…

Safe Software

Technical Support Team Lead, FME Form

Remote, Canada

Remote

$80,100 to $95,600 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,100 to $95,600 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 1-2+ years experience in a leadership role (or equivalent experience).
Posting language: English
Posted: Oct 8, 2026

Original job description

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.

You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

About the Team

The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Form group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning.

What You’ll Be Doing

Team Leading (Primary Focus):

Lead the team to successfully meet support objectives.
Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching.
Act as an escalation point for complex customer issues and support the team in resolving them.
Collaborate with other teams where needed to ensure customers get the best support possible.
Review knowledge base content from the team and provide feedback and direction.
Identify and implement process improvements to enhance customer support.
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team.

Product Support:

Work within support tickets to provide product support to customers.
Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams.
Collaborate with sales teams to understand customer needs and provide technical support during the sales process.
Foster technical relationships with the development teams to help them understand pain points within the product.
Work with the Community team to ensure that questions are answered promptly.

Events:

Contribute to customer-facing events such as the Partner Summit and User Conference, including technical support and on-site engagement as needed.

Knowledge:

Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

What We’re Looking For

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
3-5+ years working with technical products in a customer support capacity.
1-2+ years experience in a leadership role (or equivalent experience).
Strong creative problem modelling and solving skills.
Self-motivated and able to make decisions on the spot.
Excellent communication and interpersonal skills.
A demonstrated ability to learn and adapt quickly.
Ability to work well independently and with others.
Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Apply About employer

More about this job

Responsibilities

Lead a team of technical specialists to provide high-quality support for FME Form while coaching staff and setting performance objectives. Collaborate with cross-functional teams to advocate for product improvements and share knowledge across the user community.

Requirements

Requires a bachelor's degree or equivalent experience along with 3-5 years in a technical customer-facing role. Candidates must have 1-2 years of leadership experience and proficiency with support tools like Zendesk and Jira.

Skills

Team leadership
Technical support
Coaching
Customer experience
Problem solving
Communication
Interpersonal skills
Zendesk
Jira
Confluence
Mentoring
Process improvement
Technical writing
Product advocacy
Data integration

Benefits

Paid time off
Annual learning budget
Training programs
Flexible working hours
Vacation
Paid seasonal days off
Extended health
Dental
Health or lifestyle spending
Counseling benefits
Parental leave top-up program
Profit sharing
RRSP/TFSA matching program
Complimentary parking
Bike storage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME Form
Technical Support
Customer Success
Team Lead
Data Integration
Zendesk
Jira
Confluence
Coaching
Product Management
Knowledge Base
Customer Experience
SaaS
Enterprise Integration
Technical Troubleshooting
Mentorship
Process Improvement
Customer Advocacy
Webinars
Technical Writing

Report this job