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Added 6 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 6 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 51 mins ago
CG
Manager, Risk Modelling
Canada Guaranty
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Added 1 hour ago
SK
Associate Director, Platform Engineering
Sokoni Kwetu
London, ON
- Full-time
About RelationRelation is a sector defining TechBio company developing transformational medicines, with technology at our core. Our ambition is to understand human biology in unprecedented…
Added 1 hour ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Revun is a technology company developing a connected software platform for property operations and service-based businesses.
Added 2 hours ago
MS
Project Manager
Modus Structures Inc
Crossfield, AB
- Full-time
College or University degree in Engineering, Construction Management or Architecture or Diploma in Building Technology
Added 2 hours ago
X
Business Development Lead
Xanadu
Toronto, ON
- Full-time
Prior experience in early-stage commercialization for frontier technology, enterprise AI/ML solutions, or high-performance computing (HPC).
Added 4 hours ago
1
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Team: Technology Services (Service Desk / Clinic Support)
Added 4 hours ago
1
Telecom & Connectivity Account Coordinator
123Dentist
Toronto, ON
- $48,000 to $60,000 CAD / year
- Full-time
- Temporary
123Dentist is one of Canada’s largest dental support organizations, providing business, technology, and administrative support to a network of approximately 550 clinics across the country.…
Added 6 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 6 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 8 hours ago
TA
Vice President, Finance & Tax
Thorek/Scott and Partners
Toronto, ON
- Full-time
Improve financial systems, reporting tools and processes through technology, automation and standardized practices that enhance efficiency, reporting quality and control.
Added 8 hours ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
Strong technology skills in order to operate programs such as Microsoft Office (Word, Excel, Power point, Project, Publisher), accounting software, Teams and other Web based utilities.
Added 8 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
Added 9 hours ago
BC
Marketing Manager
Boast Capital LP
Vancouver, BC · Toronto, ON
- $110,000 to $130,000 CAD / year
…evidence behind it, and build high-quality, defensible claims. Our technology reduces manual data collection and administrative work, so client conversations focus on what teams are…
Added 12 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 12 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 13 hours ago
CI
Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
Added 14 hours ago
Senior High Voltage Design Engineer, Substations
IREN
Vancouver, BC
Added 17 hours ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 18 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 18 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.

Safe Software

Technical Support Team Lead, FME Form

Remote, Canada

Remote

$80,100 to $95,600 CAD / year · Full-time

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Job details

Pay: $80,100 to $95,600 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 1-2+ years experience in a leadership role (or equivalent experience).
Posting language: English
Posted: Oct 8, 2026

Original job description

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.

You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

About the Team

The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Form group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning.

What You’ll Be Doing

Team Leading (Primary Focus):

Lead the team to successfully meet support objectives.
Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching.
Act as an escalation point for complex customer issues and support the team in resolving them.
Collaborate with other teams where needed to ensure customers get the best support possible.
Review knowledge base content from the team and provide feedback and direction.
Identify and implement process improvements to enhance customer support.
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team.

Product Support:

Work within support tickets to provide product support to customers.
Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams.
Collaborate with sales teams to understand customer needs and provide technical support during the sales process.
Foster technical relationships with the development teams to help them understand pain points within the product.
Work with the Community team to ensure that questions are answered promptly.

Events:

Contribute to customer-facing events such as the Partner Summit and User Conference, including technical support and on-site engagement as needed.

Knowledge:

Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

What We’re Looking For

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
3-5+ years working with technical products in a customer support capacity.
1-2+ years experience in a leadership role (or equivalent experience).
Strong creative problem modelling and solving skills.
Self-motivated and able to make decisions on the spot.
Excellent communication and interpersonal skills.
A demonstrated ability to learn and adapt quickly.
Ability to work well independently and with others.
Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Apply About employer

More about this job

Responsibilities

Lead a team of technical specialists to provide high-quality support for FME Form while coaching staff and setting performance objectives. Collaborate with cross-functional teams to advocate for product improvements and share knowledge across the user community.

Requirements

Requires a bachelor's degree or equivalent experience along with 3-5 years in a technical customer-facing role. Candidates must have 1-2 years of leadership experience and proficiency with support tools like Zendesk and Jira.

Skills

Team leadership
Technical support
Coaching
Customer experience
Problem solving
Communication
Interpersonal skills
Zendesk
Jira
Confluence
Mentoring
Process improvement
Technical writing
Product advocacy
Data integration

Benefits

Paid time off
Annual learning budget
Training programs
Flexible working hours
Vacation
Paid seasonal days off
Extended health
Dental
Health or lifestyle spending
Counseling benefits
Parental leave top-up program
Profit sharing
RRSP/TFSA matching program
Complimentary parking
Bike storage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

FME Form
Technical Support
Customer Success
Team Lead
Data Integration
Zendesk
Jira
Confluence
Coaching
Product Management
Knowledge Base
Customer Experience
SaaS
Enterprise Integration
Technical Troubleshooting
Mentorship
Process Improvement
Customer Advocacy
Webinars
Technical Writing

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