Lead Trainer

Location

Regular travel between SafetyCo’s Waterloo, Barrie, and Vaughan hubs is required, with weekly visits to each location. Additional travel to client sites and other locations required as needed.

Duration

This is a fixed-term contract ending July 27, 2027, with the possibility of extension.

Role Overview

The Lead Trainer plays a key role in delivering high-quality safety training while overseeing the development, performance, and consistency of SafetyCoLabs’s training team. Combining hands-on instruction with team leadership and operational oversight, this role helps drive training quality, client satisfaction, and overall division performance.

You will support trainer onboarding, coaching, quality assurance, scheduling, and continuous improvement. You will also monitor performance, identify opportunities to improve efficiency, and support budget management and operational planning. Through strong leadership and accountability, you will help strengthen delivery, improve consistency, and support the growth of the training function.

We’re looking for an experienced trainer who leads by example, takes ownership of results, and can balance hands-on delivery with team leadership and operational decision-making.

Why This Role Exists

As SafetyCo’s training operations grow, we need experienced trainers who can support consistent delivery, develop team capability, and maintain high standards across our programs.

The Lead Trainer bridges training delivery and team leadership, helping translate expectations into practice through coaching, quality assurance, and day-to-day operational support.

What Success Looks Like

Success in this role means:

• Consistent, high-quality training delivery across programs.
• Trainers who feel supported, confident, and equipped to succeed.
• Effective onboarding, coaching, management and development of new and existing trainers.
• Strong client feedback and learner engagement.
• Training programs delivered in line with legislative, client, and internal standards.
• Effective use of training resources and scheduling.
• Training quality issues identified and addressed promptly.
• Continuous improvements to delivery methods, processes, and team performance.
  

What You'll Do

Training Delivery

• Deliver engaging, high-quality safety training across assigned programs.
• Model effective facilitation, practical instruction, and learner engagement.
• Adapt delivery methods to meet different learning needs and client requirements.
• Ensure training is delivered in accordance with program requirements, applicable legislation, and standards.
• Maintain current knowledge of training content, industry practices, and relevant OH&S requirements.
• Support additional training delivery as required by client demand and operational priorities.
• Track key performance indicators across training delivery, trainer performance, client satisfaction, and operational efficiency.

Trainer Leadership & Development

• Support the onboarding, shadowing, and mentoring of new trainers.
• Coach trainers on facilitation, delivery standards, learner engagement, and classroom management.
• Conduct training observations and provide constructive, actionable feedback.
• Identify development needs and work with the Training Manager to address performance gaps.
• Share best practices, resources, and practical knowledge across the training team.
• Lead by example and foster a culture of accountability, collaboration, and continuous improvement.

Quality Assurance & Program Standards

• Monitor training delivery to ensure consistency, accuracy, and quality across programs.
• Support quality assurance processes, including observations, feedback, and follow-up actions.
• Identify opportunities to improve training materials, delivery methods, and learner experiences.
• Work with internal teams to implement program updates and maintain training standards.
• Support the evaluation of training effectiveness through learner feedback and performance insights.
• Implement an NPS process to measure client satisfaction, gather feedback, and identify improvements.
• Partner with leadership to improve service quality, operational efficiency, and overall division performance.

Training Operations & Coordination

• Support trainer deployment, capacity planning, and delivery requirements.
• Help coordinate training resources, equipment, materials, and facility readiness.
• Identify scheduling conflicts, resource gaps, and delivery risks, escalating issues as needed.
• Maintain accurate training records, observations, and relevant documentation.
• Support consistent use of training systems, processes, and standard operating procedures.
• Help identify practical ways to improve efficiency and reduce operational friction.
• Support Training Division budgeting, monitor expenses, and identify cost-saving opportunities.

Collaboration & Continuous Improvement

• Support complex training requests and help assess delivery requirements.
• Share frontline feedback to improve program design, processes, and client outcomes.
• Contribute to training initiatives, team meetings, and program development projects.
• Champion SafetyCo’s values and commitment to quality, client service, and workplace safety.

What You Bring

Required:

• Proven experience delivering safety training or adult learning programs.
• Strong facilitation, presentation, and practical instruction skills.
• Experience supporting, coaching, or mentoring other trainers or instructors.
• Strong understanding of training delivery standards and quality assurance.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage competing priorities while maintaining training quality.
• Confidence providing constructive feedback and supporting team development.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with Microsoft Office and the ability to learn training management systems.
• A proactive, hands-on approach with a strong sense of ownership.

Preferred:

• Experience delivering occupational health and safety training.
• Understanding of applicable OH&S legislation, regulations, and industry best practices.
• Experience conducting trainer observations, onboarding, or coaching.
• Experience supporting multiple training programs or delivery formats.
• Familiarity with training management systems and learning technologies.
• Experience working in a multi-site, client-facing, or service-based environment.
• Relevant safety certifications or instructor qualifications.

Core Competencies

Training Excellence

Deliver engaging, accurate, and consistent learning experiences that meet established standards.

Coaching & Mentorship

Help trainers build confidence, strengthen their skills, and improve their delivery.

Quality & Continuous Improvement

Identify gaps, provide practical feedback, and support ongoing improvements to training quality.

Organization & Coordination

Manage training responsibilities while supporting scheduling, resources, and delivery readiness.

Ownership & Initiative

Take responsibility, solve problems, and follow through without waiting for direction.

Communication & Collaboration

Share knowledge, provide constructive feedback, and work effectively across teams.

Adaptability

Adjust to changing priorities, learner needs, and operational demands while maintaining quality.

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.

*This Employment Ontario initiative is funded in part by the Government of Canada and the Government of Ontario.