Location
This is a hybrid role based out of our Vaughan office, with an expectation of working in-office 3-4 days per week and remotely 1-2 days per week.
Role Overview
The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple priorities, making quick decisions, and keeping a complex operation running without missing a beat. You will own scheduling, workforce administration, client coordination, quoting, and operations reporting, sitting at the intersection of people, clients, and commercial performance.
This role is ideal for someone who is organized, commercially minded, direct in their communication, and energized by the pace of a growing company.
Why This Role Exists
This role exists to ensure our workforce is deployed efficiently, client commitments are met, and operational decisions support the financial performance of the division. You will take ownership of the moving parts, identify issues before they become problems, and create the processes and visibility needed to support continued growth.
What Success Looks Like
Success in this role means:
- Schedules are accurate, shifts are filled, and client requirements are consistently met without unnecessary disruption.
- Workers are properly recruited, onboarded, supported, and ready to deliver from day one.
- Clients receive timely communication, reliable service, and proactive coordination.
- Work is priced appropriately, margins are protected, labour costs are managed, and opportunities for improved profitability are identified.
- Leadership has accurate, timely insight into workforce capacity, revenue performance, scheduling, and operational challenges.
- Processes become more efficient, responsibilities are clear, and the division is better positioned to scale.
- Team is supported, developed, and held accountable for delivering results.
What You'll Do
Workforce & Scheduling
- Build and manage worker schedules across all active client engagements, ensuring the right personnel are in the right place at all times
- Lead the search for replacement workers, vacation coverage, and sick leave backfill, proactively and reactively
- Manage last-minute changes driven by client needs or personnel availability with speed and composure
- Coordinate worker logistics including equipment dispatch to job sites and other field requirements
Recruitment & Onboarding
- Own the first-round interview process for new worker candidates
- Negotiate hourly rates with incoming workers within established parameters
- Manage the full orientation process for new recruits, ensuring they are job-ready and compliant before deployment
- Serve as the primary point of contact and quarterback for new hires through their onboarding period including contract negotiation, start date, vacation time (based on pre set parameters)
Administration & Client Coordination
- Review, verify, and approve worker timesheets with accuracy and timeliness
- Match purchase orders to invoices and prepare client invoices based on approved timesheets
- Coordinate pre-work administrative requirements with client procurement departments (insurance certificates, compliance documentation, pre-qualification packages, etc.)
- Manage a broad range of administrative tasks including equipment coordination, expo planning support, and cross-functional team coordination
Commercial & Reporting
- Price and quote new work based on margin analysis and established pricing frameworks
- Own weekly reporting on sales activity, workforce capacity, and scheduling while delivering clear, actionable updates to leadership
- Monitor and communicate potential client demand shifts or reactive changes to the broader team
- Revenue performance against budget, Gross margin and labour cost management, Worker utilization and unfilled shifts, Overtime and subcontractor cost, Identifying opportunities to improve divisional profitability
Change Management and Team Lead
- Continuous improvement in the processes of the division as the business evolves and the company grows
- Manage a team of 2 to 4 individuals
What You Bring
Required:
- 5-7+ years of experience in operations, workforce management, or business coordination, ideally within service-based, staffing, construction, industrial, environmental, or property management industries.
- Strong organizational skills with the ability to manage competing priorities while maintaining accuracy and composure.
- Commercial acumen, with an understanding of margin analysis, quoting, and client relationships.
- Clear, direct communication skills across field teams, clients, and leadership.
- Proficiency in scheduling tools, CRM systems (Zoho an asset), and Microsoft Office.
- Self-starter with a strong sense of ownership and initiative.
- Undergraduate degree or equivalent experience.
Preferred:
- Experience leading or supervising a small operations or administrative team.
- Experience in workforce deployment, staffing, labour coordination, or field service operations.
- Exposure to financial reporting, budgeting, labour forecasting, and performance metrics.
- Experience with client contracts, purchase orders, invoicing, and procurement requirements.
- Experience improving operational processes, workflows, and business performance.
- Familiarity with construction, industrial, environmental, or property management environments.
Core Competencies
Ownership & Accountability
Takes responsibility for outcomes, follows through on commitments, and addresses issues without waiting for direction.
Organization & Prioritization
Manages competing deadlines, shifting schedules, and multiple priorities while maintaining accuracy.
Commercial Acumen
Understands how operational decisions impact revenue, margins, labour costs, and overall business performance.
Decisiveness & Problem-Solving
Makes informed decisions quickly, navigates unexpected challenges, and finds practical solutions.
Communication & Relationship Management
Communicates clearly and directly, builds trust, and adapts communication across workers, clients, and internal teams.
Leadership & Team Development
Sets expectations, provides direction, and creates accountability within a small team.
Adaptability & Resilience
Stays composed in a fast-moving environment and responds effectively when priorities change.
Process Improvement
Identifies inefficiencies, challenges existing processes, and builds better ways of working as the business evolves.
About SafetyCo
SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.
We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.
