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Added 26 mins ago
MD
Sales and Marketing Assistant
Melmart Distributors Inc.
Canada
- Full-time
…positive individual, always willing to ‘jump in’ to help and support our sales team. This person lives our Melmart vision, namely; “We will provide the best customer experience in the…
Added 26 mins ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…
Added 1 hour ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's…
Added 2 hours ago
T
Customer Service Representative [Retail]
Torstaff
Toronto, ON
- Full-time
Work on special projects as required (i.e. set up for sales, merchandising, and stockroom related work when necessary).
Added 3 hours ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Work with Alumni and Development colleagues to build a unit work plan to obtain annually raised major gifts in support of the Faculty/unit’s approved priority fundraising projects and in…
Added 5 hours ago
M
Student Intern-Property Management
Morguard
Toronto, ON
- Contract
Assist with data entry, filing, and other administrative tasks
Added 7 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to…
Added 8 hours ago
3
Bilingual Customer Service Professional - French/English
360insights
Quebec, QC
- $20 CAD / hour
As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive…
Added 9 hours ago
LN
Box Office Supervisor
Live Nation Entertainment
Toronto, ON
- Part-time
Division: Ticketmaster NA – Support & Operations
Added 9 hours ago
GF
Personal Trainer - Calgary Mount Royal Village
GoodLife Fitness
Calgary, AB
- Full-time
Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 10 hours ago
C
Cash Administrator - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Collects money and sales receipts from cashiers and managers at the end of shifts.
Added 11 hours ago
Sales Associate
Laura Canada
Saskatoon, SK
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 12 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
Build strong working relationships with Sales, Operations and other internal departments to support business objectives.
Added 12 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
Sales and Order Management: sales orders, pricing, invoicing
Added 12 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
Sales and Order Management: sales orders, pricing, invoicing
Added 13 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
Build strong working relationships with Sales, Operations and other internal departments to support business objectives.
Added 14 hours ago
S
INTERN
Solenis
Canada
- $23 to $28 CAD / hour
- Full-time
Work with our Canadian Institutional Sales Operations & Marketing team to support sales effectiveness, marketing execution and day-to-day commercial operations.
Added 14 hours ago
U
Collections Analyst - Bilingual (French)
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
- Full-time
…Collections Analyst, where you’ll help manage customer accounts, support timely payments and work with teams to ensure legendary service across our growing North American…
Added 14 hours ago
GF
Personal Trainer - Kitchener Williamsburg
GoodLife Fitness
Kitchener, ON
- Full-time
Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 14 hours ago
GF
Personal Trainer - Burnaby Northgate
GoodLife Fitness
Burnaby, BC
- Full-time
Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 15 hours ago
CE
Mission Communications & Content Coordinator
Christian Education Benefit Solutions
AB · Edmonton, AB
- Full-time
…communications within an execution-focused role. This is not a sales, business-development, prospecting, or relationship-management…
Added 16 hours ago
PP
Executive Assistant
Primary People Group
Toronto, ON
- Full-time
…operations team to ensure a client file is moving through the sales pipeline without Dan needing to ask or get wrapped up in the administrative pieces of the…
Added 17 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
Confirm that leasing staff techniques are effective in closing sales
Added 17 hours ago
BE
Bookkeeper & HR Administrator
BACKLAND Expedition Gear
Okotoks, AB
- Full-time
We use Xero for accounting, Katana for ERP and Shopify for sales, and we're planning a future move to Odoo. Experience with any of these is a strong asset.
Added 17 hours ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:

SafetyCo

Operations and Business Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Location

This is a hybrid role based out of our Vaughan office, with an expectation of working in-office 3-4 days per week and remotely 1-2 days per week.

Role Overview

The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple priorities, making quick decisions, and keeping a complex operation running without missing a beat. You will own scheduling, workforce administration, client coordination, quoting, and operations reporting, sitting at the intersection of people, clients, and commercial performance.

This role is ideal for someone who is organized, commercially minded, direct in their communication, and energized by the pace of a growing company.

Why This Role Exists

This role exists to ensure our workforce is deployed efficiently, client commitments are met, and operational decisions support the financial performance of the division. You will take ownership of the moving parts, identify issues before they become problems, and create the processes and visibility needed to support continued growth.

What Success Looks Like

Success in this role means:

Schedules are accurate, shifts are filled, and client requirements are consistently met without unnecessary disruption.
Workers are properly recruited, onboarded, supported, and ready to deliver from day one.
Clients receive timely communication, reliable service, and proactive coordination.
Work is priced appropriately, margins are protected, labour costs are managed, and opportunities for improved profitability are identified.
Leadership has accurate, timely insight into workforce capacity, revenue performance, scheduling, and operational challenges.
Processes become more efficient, responsibilities are clear, and the division is better positioned to scale.
Team is supported, developed, and held accountable for delivering results.

What You'll Do

Workforce & Scheduling

Build and manage worker schedules across all active client engagements, ensuring the right personnel are in the right place at all times
Lead the search for replacement workers, vacation coverage, and sick leave backfill, proactively and reactively
Manage last-minute changes driven by client needs or personnel availability with speed and composure
Coordinate worker logistics including equipment dispatch to job sites and other field requirements

Recruitment & Onboarding

Own the first-round interview process for new worker candidates
Negotiate hourly rates with incoming workers within established parameters
Manage the full orientation process for new recruits, ensuring they are job-ready and compliant before deployment
Serve as the primary point of contact and quarterback for new hires through their onboarding period including contract negotiation, start date, vacation time (based on pre set parameters)

Administration & Client Coordination

Review, verify, and approve worker timesheets with accuracy and timeliness
Match purchase orders to invoices and prepare client invoices based on approved timesheets
Coordinate pre-work administrative requirements with client procurement departments (insurance certificates, compliance documentation, pre-qualification packages, etc.)
Manage a broad range of administrative tasks including equipment coordination, expo planning support, and cross-functional team coordination

Commercial & Reporting

Price and quote new work based on margin analysis and established pricing frameworks
Own weekly reporting on sales activity, workforce capacity, and scheduling while delivering clear, actionable updates to leadership
Monitor and communicate potential client demand shifts or reactive changes to the broader team
Revenue performance against budget, Gross margin and labour cost management, Worker utilization and unfilled shifts, Overtime and subcontractor cost, Identifying opportunities to improve divisional profitability

Change Management and Team Lead

Continuous improvement in the processes of the division as the business evolves and the company grows
Manage a team of 2 to 4 individuals

What You Bring

Required:

5-7+ years of experience in operations, workforce management, or business coordination, ideally within service-based, staffing, construction, industrial, environmental, or property management industries.
Strong organizational skills with the ability to manage competing priorities while maintaining accuracy and composure.
Commercial acumen, with an understanding of margin analysis, quoting, and client relationships.
Clear, direct communication skills across field teams, clients, and leadership.
Proficiency in scheduling tools, CRM systems (Zoho an asset), and Microsoft Office.
Self-starter with a strong sense of ownership and initiative.
Undergraduate degree or equivalent experience.

Preferred:

Experience leading or supervising a small operations or administrative team.
Experience in workforce deployment, staffing, labour coordination, or field service operations.
Exposure to financial reporting, budgeting, labour forecasting, and performance metrics.
Experience with client contracts, purchase orders, invoicing, and procurement requirements.
Experience improving operational processes, workflows, and business performance.
Familiarity with construction, industrial, environmental, or property management environments.

Core Competencies

Ownership & Accountability

Takes responsibility for outcomes, follows through on commitments, and addresses issues without waiting for direction.

Organization & Prioritization

Manages competing deadlines, shifting schedules, and multiple priorities while maintaining accuracy.

Commercial Acumen

Understands how operational decisions impact revenue, margins, labour costs, and overall business performance.

Decisiveness & Problem-Solving

Makes informed decisions quickly, navigates unexpected challenges, and finds practical solutions.

Communication & Relationship Management

Communicates clearly and directly, builds trust, and adapts communication across workers, clients, and internal teams.

Leadership & Team Development

Sets expectations, provides direction, and creates accountability within a small team.

Adaptability & Resilience

Stays composed in a fast-moving environment and responds effectively when priorities change.

Process Improvement

Identifies inefficiencies, challenges existing processes, and builds better ways of working as the business evolves.

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.

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More about this job

Responsibilities

Manage workforce scheduling, recruitment and onboarding, worker administration, client coordination, timesheets, invoicing, and operational logistics. Quote new work, monitor financial and workforce performance, report to leadership, improve processes, and lead a small team.

Requirements

Requires 5–7+ years of operations, workforce management, or business coordination experience, strong organizational and communication skills, commercial acumen, and proficiency with scheduling tools, CRM systems, and Microsoft Office. An undergraduate degree or equivalent experience is required; small-team leadership, workforce deployment, financial reporting, and process improvement experience are preferred.

Skills

Workforce Scheduling
Workforce Management
Recruitment
Onboarding
Client Coordination
Timesheet Approval
Invoicing
Quoting
Margin Analysis
Labour Cost Management
Financial Reporting
Process Improvement
Team Leadership
Problem-Solving
CRM Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Scheduling
Worker Recruitment
Worker Onboarding
Client Coordination
Field Operations
Timesheets
Purchase Orders
Client Invoicing
Quoting
Margin Analysis
Revenue Performance
Labour Cost Management
Worker Utilization
Overtime Management
Subcontractor Costs
Financial Reporting
Budgeting
Labour Forecasting
Scheduling Tools
CRM Systems
Zoho
Microsoft Office
Procurement Requirements
Compliance Documentation
Process Improvement
Team Leadership
Workforce Capacity
Client Contracts

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