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Added 12 mins ago
C
IT Project Manager
Citi
Mississauga, ON
- Full-time
The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge…
Added 12 mins ago
ST
Mechanical Engineering Services Manager
Saltworks Technologies
Richmond, BC
- Full-time
Join our team as the Mechanical Engineering Services Manager. You will help drive the engineering systems and technical services that make our projects faster, more consistent, and easier…
Added 12 mins ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
…mental wellness and addictions, home and community support services, and health promotion…
Added 27 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 27 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 27 mins ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
A key responsibility of the role is supporting the Manager in the administration and oversight of cyber security vendor agreements, ensuring compliance with contractual obligations, service…
Added 27 mins ago
TO
Financial Sales Manager II Target
Top of Virginia Regional Chamber
Winchester, ON
- Full-time
As a Financial Sales Manager at First Citizens Bank your role will be primarily focused on outbound calling activities to generate new business opportunities and may occasionally partner…
Added 27 mins ago
DH
Guest Services Supervisor
Delta Hotels by Marriott Kingston Waterfront
Kingston, ON
- Full-time
Step into a leadership role in the absence of the Guest Services Manager, making operational decisions and providing guidance to ensure smooth operations.
Added 28 mins ago
WM
Industrial Maintenance Technician/Millwright, Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…maintaining one of North America's largest fleets and environmental services networks. We invest in our people, equipment and training because we know skilled trades professionals are the…
Added 28 mins ago
E
Environmental Services Assistant-Casual-Extendicare London
Extendicare
London, ON · LTC - London (Waterloo St.)
- Part-time
Reporting to the Environmental Services Manager, the Environmental Services Assistant
Added 28 mins ago
E
Housekeeping/Laundry Aide (Casual) Pine Meadow Nursing Home
Extendicare
Northbrook, ON · Assist - Pine Meadow LTC
- Part-time
Reporting to the Environmental Services Manager, the Housekeeping Aide is responsible for the cleaning and sanitization of all Resident's rooms and common areas.
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 28 mins ago
Laundry Aide
Winnipeg Regional Health Authority
Eriksdale, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Laundry Aide performs the assigned duties in accordance with established work schedules, policies and procedures…
Added 28 mins ago
Manager - Clinical Pharmacy
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the CZ Director of Pharmacy, the Clinical Pharmacy Manager, is responsible for day-to-day management of the financial, material, and human resources required to support…
Added 28 mins ago
Purchasing Agent
Aecon
Whitby, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 42 mins ago
W
Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Manager, Operations Account Services & Support, The Operations Assistant will support our Wealth Advisors and associates to ensure quality control of documents and…
Added 58 mins ago
CB
Sous Chef
Canopy By Hilton Toronto Yorkville
Canada
- Full-time
Assist the Executive Chef & Executive Sous Chef in managing the day-to-day operations of the hotel kitchen operations and all its outlets. This includes organizing work schedules, assigning…
Added 58 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 58 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 58 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…

SafetyCo

Operations & Business Manager

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Location[s]:Vaughan

Department: Worforce and Rescue

Job Type: Full-Time (Monday – Friday)

Hours: 8:00-4:30 (occasional flexibility required)

Location: This is a hybrid role based out of our Vaughan office, with an expectation of working in-office 3-4 days per week and remotely 1-2 days per week.

Apply Now

Apply Now

Position Overview

The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple priorities, making quick decisions, and keeping a complex operation running without missing a beat. You will own scheduling, workforce administration, client coordination, quoting, and operations reporting, sitting at the intersection of people, clients, and commercial performance.

This role is ideal for someone who is organized, commercially minded, direct in their communication, and energized by the pace of a growing company.

Why This Role Exists

This role exists to ensure our workforce is deployed efficiently, client commitments are met, and operational decisions support the financial performance of the division. You will take ownership of the moving parts, identify issues before they become problems, and create the processes and visibility needed to support continued growth.

Success in the Role

Success In This Role Means

Schedules are accurate, shifts are filled, and client requirements are consistently met without unnecessary disruption.
Workers are properly recruited, onboarded, supported, and ready to deliver from day one.
Clients receive timely communication, reliable service, and proactive coordination.
Work is priced appropriately, margins are protected, labour costs are managed, and opportunities for improved profitability are identified.
Leadership has accurate, timely insight into workforce capacity, revenue performance, scheduling, and operational challenges.
Processes become more efficient, responsibilities are clear, and the division is better positioned to scale.
Team is supported, developed, and held accountable for delivering results.

What You’ll Do

Workforce & Scheduling

Build and manage worker schedules across all active client engagements, ensuring the right personnel are in the right place at all times
Lead the search for replacement workers, vacation coverage, and sick leave backfill, proactively and reactively
Manage last-minute changes driven by client needs or personnel availability with speed and composure
Coordinate worker logistics including equipment dispatch to job sites and other field requirements

Recruitment & Onboarding

Own the first-round interview process for new worker candidates
Negotiate hourly rates with incoming workers within established parameters
Manage the full orientation process for new recruits, ensuring they are job-ready and compliant before deployment
Serve as the primary point of contact and quarterback for new hires through their onboarding period including contract negotiation, start date, vacation time (based on pre set parameters)

Administration & Client Coordination

Review, verify, and approve worker timesheets with accuracy and timeliness
Match purchase orders to invoices and prepare client invoices based on approved timesheets
Coordinate pre-work administrative requirements with client procurement departments (insurance certificates, compliance documentation, pre-qualification packages, etc.)
Manage a broad range of administrative tasks including equipment coordination, expo planning support, and cross-functional team coordination

Commercial & Reporting

Price and quote new work based on margin analysis and established pricing frameworks
Own weekly reporting on sales activity, workforce capacity, and scheduling while delivering clear, actionable updates to leadership
Monitor and communicate potential client demand shifts or reactive changes to the broader team
Revenue performance against budget, Gross margin and labour cost management, Worker utilization and unfilled shifts, Overtime and subcontractor cost, Identifying opportunities to improve divisional profitability

Change Management and Team Lead

Continuous improvement in the processes of the division as the business evolves and the company grows
Manage a team of 2 to 4 individuals

Core Competencies

Ownership & Accountability: Takes responsibility for outcomes, follows through on commitments, and addresses issues without waiting for direction.

Organization & Prioritization: Manages competing deadlines, shifting schedules, and multiple priorities while maintaining accuracy.

Commercial Acumen: Understands how operational decisions impact revenue, margins, labour costs, and overall business performance.

Decisiveness & Problem-Solving: Makes informed decisions quickly, navigates unexpected challenges, and finds practical solutions.

Communication & Relationship Management: Communicates clearly and directly, builds trust, and adapts communication across workers, clients, and internal teams.

Leadership & Team Development: Sets expectations, provides direction, and creates accountability within a small team.

Adaptability & Resilience: Stays composed in a fast-moving environment and responds effectively when priorities change.

Process Improvement: Identifies inefficiencies, challenges existing processes, and builds better ways of working as the business evolves.

What You Bring

Required

5-7+ years of experience in operations, workforce management, or business coordination, ideally within service-based, staffing, construction, industrial, environmental, or property management industries.
Strong organizational skills with the ability to manage competing priorities while maintaining accuracy and composure.
Commercial acumen, with an understanding of margin analysis, quoting, and client relationships.
Clear, direct communication skills across field teams, clients, and leadership.
Proficiency in scheduling tools, CRM systems (Zoho an asset), and Microsoft Office.
Self-starter with a strong sense of ownership and initiative.
Undergraduate degree or equivalent experience.

Preferred

Experience leading or supervising a small operations or administrative team.
Experience in workforce deployment, staffing, labour coordination, or field service operations.
Exposure to financial reporting, budgeting, labour forecasting, and performance metrics
Experience with client contracts, purchase orders, invoicing, and procurement requirements.
Experience improving operational processes, workflows, and business performance.
Familiarity with construction, industrial, environmental, or property management environments.

Compensation & Benefits

Health & Wellness

We take care of our people, because you can’t look after others if you’re not looked after too.

Comprehensive health, dental, and vision benefits
Access to mental health resources and wellness programs that support your well-being
Employee Assistance Program (EAP) for confidential personal and professional support when you need it

Work-Life Balance

We believe great work happens when people actually have time to live their lives too.

Two weeks of vacation to start, with more as you grow with us
Paid sick days and personal time when you need it
No regular overtime, your evenings are yours
A full company shutdown between Christmas and New Year’s (yes, we all take the break)

Perks & Extras

The little things matter too.

Employee discounts on select products and services
Team events, social activities, and recognition moments that actually feel fun (not forced)
The chance to do meaningful work that genuinely improves workplace safety in communities

Company Culture

This is a place where people matter.

A collaborative, inclusive, and supportive team environment
Business casual dress
A real commitment to learning, development, and helping people grow
A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference

Travel Requirements

This position involves hybrid work and attending in-person company and hiring events as needed.

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.

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More about this job

Responsibilities

Manage workforce scheduling, recruitment and onboarding, client coordination, timesheets, invoicing, quoting, and operational reporting. Lead a small team, monitor revenue and labour performance, and improve processes to support reliable service and divisional profitability.

Requirements

Requires 5–7+ years of experience in operations, workforce management, or business coordination, strong organizational and communication skills, commercial acumen, and proficiency with scheduling tools, CRM systems, and Microsoft Office. An undergraduate degree or equivalent experience is required; experience leading a small team and working with workforce deployment, financial reporting, contracts, invoicing, or process improvement is preferred.

Skills

Workforce Scheduling
Workforce Management
Recruitment and Onboarding
Client Coordination
Timesheet and Invoice Administration
Quoting and Pricing
Margin Analysis
Labour Cost Management
Operational Reporting
Team Leadership
Process Improvement
Commercial Acumen
Problem-Solving
Microsoft Office
CRM Systems
Zoho

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Mental Health Resources
Wellness Programs
Employee Assistance Program
Two Weeks of Vacation
Paid Sick Days
Paid Personal Time
Company Shutdown Between Christmas and New Year
Employee Discounts
Team Events
Social Activities
Employee Recognition
Learning and Development

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Scheduling
Worker Recruitment
Onboarding
Client Coordination
Timesheets
Purchase Orders
Invoicing
Quoting
Margin Analysis
Revenue Performance
Labour Cost Management
Worker Utilization
Overtime Management
Subcontractor Costs
Operational Reporting
Financial Reporting
Budgeting
Labour Forecasting
Scheduling Tools
CRM Systems
Zoho
Microsoft Office
Client Contracts
Procurement Requirements
Process Improvement
Field Service Operations
Workforce Capacity
Team Leadership

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