MS Dynamics 365 Customer Insights
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- · 8 to 12+ years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).
- Posting language
- English
- Posted
Original job description
Role Name: MS Dynamics 365 Customer Insights (Marketing) Functional Consultant
Location: Toronto, ON (onsite) - Client-Facing Role
Job Description:
Key Requirements
· 8 to 12+ years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).
· Experience in Banking, Financial Services, Insurance, or other customer-centric industries.
· Deep understanding of Customer Insights, Sales, Customer Service, Dataverse, Power Platform, and Customer Engagement processes.
· Lead requirements gathering, stakeholder workshops, solution design, and business process transformation initiatives.
· Design and implement customer engagement solutions including customer journeys, segmentation, lead management, campaign automation, personalization, and analytics.
· Translate business requirements into functional designs, user stories, and delivery backlogs.
· Strong knowledge of integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors.
· Experience with customer data management, data migration, data quality, and customer profile unification.
· Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle.
· Lead backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs.
· Conduct impact assessments and provide recommendations for change requests and process optimization.
· Support release management, user training, adoption, and post-go-live support.
· Stay current with Microsoft Dynamics 365 and Power Platform roadmap and best practices.
Leadership
· Manage stakeholder relationships and drive executive-level discussions.
· Mentor functional consultants and business analysts.
· Ensure alignment between business objectives, customer engagement strategies, and technology solutions.
Preferred Certifications
· Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
· Microsoft Certified: Power Platform Functional Consultant Associate
More about this job
Responsibilities
Lead stakeholder engagement, requirements gathering, solution design, and business process transformation for Dynamics 365 Customer Insights and related customer engagement solutions. Coordinate delivery activities across teams, including backlog and sprint management, UAT, release support, training, adoption, and post-launch assistance.
Requirements
Requires 8 to 12+ years of Microsoft Dynamics 365 Customer Engagement experience, with strong expertise in Customer Insights (Journeys/Marketing) and experience in banking, financial services, insurance, or another customer-centric industry. Candidates should have deep knowledge of Dynamics 365 and Power Platform capabilities, integrations, customer data management, and delivery practices; the listed Microsoft certifications are preferred.
Skills
- Microsoft Dynamics 365 Customer Insights
- Customer Journeys
- Customer Segmentation
- Lead Management
- Campaign Automation
- Personalization
- Dataverse
- Power Platform
- Requirements Gathering
- Functional Solution Design
- REST APIs
- OData
- MuleSoft
- Azure Integration Services
- Customer Data Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Marketing
- Customer Service & Support
- Management & Leadership
Keywords
- Microsoft Dynamics 365
- Dynamics 365 Customer Insights
- Customer Insights Journeys
- Dynamics 365 Marketing
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dataverse
- Power Platform
- Customer Engagement
- Customer Journeys
- Segmentation
- Lead Management
- Campaign Automation
- Personalization
- Analytics
- REST APIs
- OData
- MuleSoft
- Azure Integration Services
- Power Platform Connectors
- Customer Data Management
- Data Migration
- Data Quality
- Customer Profile Unification
- Agile Delivery
- User Acceptance Testing
- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
- Microsoft Certified: Power Platform Functional Consultant Associate
- Banking
- Financial Services