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Added 29 mins ago
SI
Keyholder
SNDL Inc.
Calgary, AB · Value Buds Forest Lawn
- Part-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
Added 29 mins ago
Advisor, Procurement Planning
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…Corporate Services Department - a cornerstone of our municipal operations. Keep the engine running - with…
Added 29 mins ago
E
Director of Care (DOC) - Full Time (FT) - Holyrood
Extendicare
Holyrood, NL
- Full-time
…of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and…
Added 29 mins ago
CC
Transportation Specialist
Canadian Cancer Society
Toronto, ON
- Part-time
…external stakeholders. This position will work as part of a team supporting staff and volunteers based in multiple locations across the country and will have the primary responsibility of…
Added 29 mins ago
TC
Culinary Staff | Culinary Leadership
The Canadian Brewhouse
Fort St. John, BC
- Full-time
…cultivating new ones. We prioritize the thorough training of all team members in every aspect of our back-of-house operations. This collaborative approach ensures mutual support and…
Added 29 mins ago
LF
Part Time Floor Leader - Toronto Eaton Centre
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 45 mins ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 45 mins ago
RB
Lead, Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
The Lead, Full Stack Engineer is a hands-on leadership role within AI Engineering, US Functions Technology – Finance, Risk, Law, and Audit. You will build and inspire a team that delivers…
Added 45 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more…
Added 45 mins ago
SH
Provider Support Coordinator
Sailor Health
Remote, Canada
- $45,000 CAD / year
- Full-time
- Remote
…outside your scope (like actually processing payroll) to your…
Added 46 mins ago
C
Operations Management Associate - Food Manufacturing
Cargill
High River, AB
- Full-time
…a shared commitment to our vision of feeding the world. In Operations, your work will touch countless lives through the families and communities you help feed. This position is a training…
Added 46 mins ago
BE
MPD Technology - Automation Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
…and supportable standard. The manager leads the automation team and is the final technical authority on controls and electrical…
Added 1 hour ago
FOH Management - Service Supervisor
Northland Properties
Calgary, AB
…driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about…
Added 1 hour ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
KPMG’s Management Consulting practice is growing its Strategy & Operations team focused on insurance and wealth management. We are looking for Senior Consultants who want to help leading…
Added 1 hour ago
LH
PSCM-Psychometrist
Lifemark Health Group
Vancouver, BC
- $30 to $37 CAD / hour
- Part-time
…ability to work collaboratively within a multidisciplinary…
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Ajax, ON · Pickering, ON · Toronto, ON · Value Buds Danforth & Main
- Part-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
Added 1 hour ago
Administrative Secretary 3
Winnipeg Regional Health Authority
Winkler, MB
…invoices and expense claims, coordinating routine facility operations (parking, site orientations, equipment, keys/access, repairs, maintenance, housekeeping, security, etc.), workload…
Added 1 hour ago
Lead Hand - Supply and Distribution
Winnipeg Regional Health Authority
Winnipeg, MB
…efficiency of the warehouse, traffic, Unit Supply and Mail operations and coordinates the move of items from one location to…
Added 1 hour ago
SH
Lead Hand - Supply and Distribution
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…efficiency of the warehouse, traffic, Unit Supply and Mail operations and coordinates the move of items from one location to…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
FL
Assistant Manager
Foot Locker
Victoria, BC
- Full-time
…supports the Store Manager in driving sales results, coaching the team, and keeping the store running strong; day in and day…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 1 hour ago
LA
Social Media Content Manager (12-Month Contract)
Loblaw Agency
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 1 hour ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
…you’ll have the opportunity to help launch new locations, shape team culture, and drive client growth from day one. We’re looking for individuals who bring creativity, a passion for…
Added 1 hour ago
C
Project Manager, Healthcare Payer
CGI
Halifax, NS
- Full-time
At CGI, you will be part of a team committed to delivering outstanding services to clients across industries and around the world. We are seeking an experienced Project Manager to lead…

Sailor Health

Provider Support Coordinator

Remote, Canada

Remote

$45,000 CAD / year · Full-time

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Job details

Pay: $45,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 2, 2026

Original job description

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we're entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

About the Role

Location: Remote, Canada-based

Title: Provider Support Coordinator

We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and clinicians navigating the day-to-day realities of delivering care - fielding real-time calls and emails, troubleshooting tech issues, managing caseload support, and proactively building relationships to ensure our providers feel empowered and well-supported. The key to provider satisfaction is making sure they receive exceptional and prompt support, so this role has high impact for the practice.

Typical working hours are Monday-Friday 9am–6pm ET, with the occasional flexibility to work past 6pm ET when provider support requires it.

This is an ideal position for someone who thrives on relationship-building, quick problem-solving, and delivering exceptional service to clinical professionals - all in support of improving mental health outcomes for older adults. We're a startup, and our processes are still being built and refined as we grow - this role isn't for everyone, but if you love creating structure out of ambiguity, you'll thrive here.

What You'll Do

Manage provider email support. Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions - resolving what's yours to solve and escalating anything outside your scope (like actually processing payroll) to your lead.
Answer provider calls in real time. Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day.
Track every open item through to resolution. Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion - even if it takes a few days to close out.
Proactively support your provider network. Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads.
Deliver outstanding customer service to providers. Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction - including with the occasional difficult one.

Who You Are

Extremely organized, with airtight follow-through. You catch issues early and never leave something unresolved without a plan to close it out. Colleagues can trust that once something lands with you - in Slack, email, or a call - it's handled, without needing to be reminded.
Proactive, and comfortable with ambiguity. You take initiative without being asked, and when instructions or processes are unclear, you find a path forward and build structure rather than waiting for direction.
Sound judgment on urgency and ownership. You know when something is a drop-everything issue versus one that can wait a few hours, and you know what's yours to solve versus what you should escalate.
Warm, empathetic communicator. You bring genuine warmth to every conversation - clear, kind, and easy to work with, even with a difficult provider on the other end.

Why Join Sailor Health

Mission with impact. Help bring life-changing care to a population that's too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
Make someone's day - every day. Your work helps providers feel supported so they can deliver their best care to patients who need it.

If this sounds like you, we'd love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Apply About employer

More about this job

Responsibilities

The Provider Support Coordinator acts as the primary point of contact for the provider network, managing inquiries, technical issues, and caseload support. They are responsible for tracking all open items to resolution while proactively building relationships with clinicians to ensure high-quality service.

Requirements

The ideal candidate is highly organized, proactive, and capable of working effectively in an ambiguous startup environment. They must possess strong communication skills, sound judgment regarding task urgency, and a commitment to providing empathetic support to clinical professionals.

Skills

Customer Service
Relationship Building
Problem Solving
Technical Troubleshooting
Communication
Organization
Time Management
Email Support
Caseload Management
Empathy
Professionalism
Administrative Support

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Provider Support
Remote Work
Startup
Customer Service
Technical Troubleshooting
Caseload Management
Relationship Management
Operations
Healthcare
Patient Matching
Payroll Support
Communication
Problem Solving
Organization

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