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Added 28 mins ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Added 57 mins ago
SM
Functional Analyst – Enrolment Services (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Experience with Banner, CRM and Microsoft Dynamics 365 is considered an asset.
Added 1 hour ago
CC
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Toronto, ON
- Full-time
Own CRM governance, ensuring high standards of data quality, pipeline visibility and sales process adherence.
Added 1 hour ago
AW
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- Part-time
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Added 1 hour ago
CO
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North Vancouver, BC
- Full-time
…Visual Studio, VBA, C#, .NET, React, and configuring ERP and CRM applications. The ability to understand and construct ER diagrams, assess system and integration feasibility, and work with…
Added 3 hours ago
Member Advisor
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Davidson, SK
…and troubleshooting, as well as using our banking system and CRM program in your daily…
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AC
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Account Manager - Mid Market Growth Montreal
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Salesforce CRM proficiency with rigorous pipeline management discipline
Added 4 hours ago
CC
Donor Care Representative
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- $48,000 CAD / year
- Full-time
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems.
Added 4 hours ago
CC
Donor Care Representative
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Halifax, NS
- $48,000 CAD / year
- Full-time
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems.
Added 4 hours ago
PG
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- Full-time
Continue the implementation of the Salesforce CRM platform in National Service and partner with other groups internally at Plan Group to drive use and consistency of tools and software
Added 4 hours ago
J
Insurance Technology Sales Executive
Jobgether
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- $80,000 to $95,000 CAD / year
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Maintain accurate prospect records, sales activities, and pipeline information within the CRM system.
Added 4 hours ago
TA
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Added 4 hours ago
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Automotive Sales Manager
Trotman Auto Group
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Manage Operations Strategically - Use data, market trends, inventory, CRM activity, and sales performance metrics to make smart business decisions.
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TN
Roofing Sales Representative
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- $120,000 to $210,000 CAD / year
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Use CRM and mobile tools to manage quotes and client communication
Added 5 hours ago
A
Quality Assurance Analyst (18-month temp)
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…Management Systems (WMS), and Customer Relationship Management (CRM)…
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Added 5 hours ago
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Added 5 hours ago
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Account Executive
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Run a crisp process with excellent CRM hygiene and forecast accuracy
Added 5 hours ago
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Added 6 hours ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
QC · Saint-Laurent, Quebec
- Full-time
Proficiency with CRM systems and Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Added 6 hours ago
AH
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Angel Host internal tools: taking ownership of our CRM and our Client Hub (owner dashboard), both built in Lovable, plus the automations that connect our operations (Zapier, HubSpot and…

Saint Mary's University

Functional Analyst – Enrolment Services (Bargaining Unit 179)

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum of 2 years of directly related experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Date Posted: October 28th, 2026

Posting Deadline: November 11th, 2026

Department: Enrolment Services

Type of Employment: Permanent, Full-Time

Group Affiliation: Bargaining Unit 179, Group 9 ($58,083- $70,995 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Functional Analyst to join our Enrolment Services team.

What We Offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

Competitive compensation
Comprehensive benefits package
Vacation pay
Flexible Workplace
Holiday closure
Summer hour schedule
Employee Transit EPass through Halifax Transit

Job Information And Responsibilities

Under the direction of the Assistant Registrar, Student Systems, the Functional Analyst will:

Reviews and understands user documentation or/and release notes to analyse impact of new functionality or enhancements in the university integrated student information system.
Manages software/projects - documentation, planning and process re-engineering.
Develops, executes and documents testing plans and procedures to accommodate the new functionality or enhancements, authorizes the promotion of new functionality to the production environment.
Develops new processes in conjunction with end users. Identifies needs and designs processes within integrated student information systems to improve efficiency.
Develops and maintains training materials such as Power Point presentations, end user documentation (procedure manuals) and quick reference guides.
Delivers training and follow up sessions to the end users in groups or individually.
Maintains procedure manuals and checklists specific to Saint Mary's University. These materials document operational requirements; daily, weekly, monthly or annually within the integrated student information systems.
Communicates and trains end users regarding new functionality and features included in upgrades or releases; including new reports and procedures created internally.
Develops solutions to both ad hoc and re-occurring reporting requirements.
Analyzes complex requests for ad hoc reports and determines best approach for providing the data/reports.
Determines security profiles of Banner Student systems in order to provide necessary level of access while ensuring appropriate confidentiality.
As designate, authorizes the granting of access to create the security profiles.

The Collective Agreement can be viewed here.

Experience And Education Requirements

To be the successful Functional Analyst you will have:

Undergraduate Degree in Commerce or related field.
Minimum of 2 years of directly related experience.
Excellent written and oral communication skills.
Excellent interpersonal skills; ability to work independently, as well as in a team setting.
Experience with Banner, CRM and Microsoft Dynamics 365 is considered an asset.

Application Details

Required

Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:

Resume
Cover Letter
Three Professional References

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community.

All qualified candidates are encouraged to apply; however, preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process, please contact Human Resources at hr@smu.ca.

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More about this job

Responsibilities

Analyze updates to the integrated student information system, manage related projects, develop and document testing plans, and design processes with end users to improve efficiency. Create and maintain training and procedure materials, deliver user training, develop reports, and manage Banner Student system access and security profiles.

Requirements

A bachelor's degree in Commerce or a related field and at least two years of directly related experience are required. Candidates should have strong written, oral, and interpersonal communication skills and be able to work independently and collaboratively; experience with Banner, CRM, and Microsoft Dynamics 365 is an asset.

Skills

Systems Analysis
Project Management
Process Re-engineering
Software Testing
Process Design
Training Development
End-User Training
Technical Documentation
Reporting and Data Analysis
Access Control and Security
Written Communication
Oral Communication
Interpersonal Skills
Teamwork

Benefits

Vacation Pay
Flexible Workplace
Holiday Closure
Summer Hours Schedule
Employee Transit EPass

Visa sponsorship

Not detected in the job text

Keywords

Enrolment Services
Functional Analysis
Integrated Student Information System
Banner Student
Banner
CRM
Microsoft Dynamics 365
Software Enhancements
Release Notes
Project Management
Process Re-engineering
Testing Plans
User Acceptance Testing
Production Environment
Process Design
Training Materials
Procedure Manuals
Quick Reference Guides
End-User Training
Ad Hoc Reporting
Recurring Reporting
Data Analysis
Security Profiles
Access Control
Confidentiality
Higher Education

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