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Added 19 hours ago
heavy equipment operator
Earthco Soil Mixtures Inc.
Concord, ON
Full-time
Added 1 day ago
Senior FP&A Analyst
Behavox
Montreal, QC
…surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud…
Added 1 day ago
Senior FP&A Analyst
Behavox
Toronto, ON
…surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud…
Added 1 month ago
Front Desk Administrator
Key West Ford Sales
New Westminster, BC
Part-time
Experience in high-end sales or dealership environments is a plus
Added 6 days ago
Automotive Service Technician (Bolton Hyundai)
Performance Auto Group
Bolton, ON
Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards.
Added 6 days ago
Journeyperson Automotive Service Technician
Kal Tire
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Full-time
Brings a minimum of 3 years of hands-on experience with front-end brakes, shocks, and wheel alignments.
Added 3 days ago
Labourer, Marina / Labourer, Roads
Town of Whitby
Whitby, ON · Port Whitby Marina
Full-time
towing boats using marina outboard powered workboats, move boat cradles, trailers and blocking materials using front end loader, tractor, or utility vehicle;
Added 2 days ago
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
Full-time
A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
Added 2 days ago
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 2 days ago
autobody technician - collision
Collision Clinic
St. John's, NL
Full-time
Replace front end components, body components, doors and frame and underbody components
Added 2 days ago
motor vehicle body repair-painter
Collision Clinic
St. John's, NL
Full-time
Replace front end components, body components, doors and frame and underbody components
Added 2 days ago
Front Office Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
Added 2 days ago
Director, Accounting Services
Kinectrics
Toronto, ON
Full-time
…technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential…
Added 2 days ago
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 2 days ago
Part-Time Merchandiser
Coca-Cola Canada Bottling Limited
Kingston, ON
Part-time
…stores. They play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options. Our Merchandisers are more than just ambassadors; they are…
Added 2 days ago
Labourer, Marina / Labourer, Roads
Town of Whitby
Whitby, ON
Full-time
towing boats using marina outboard powered workboats, move boat cradles, trailers and blocking materials using front end loader, tractor, or utility vehicle;
Added 3 days ago
Software Engineering Co-op - Winter 2027
Achievers
Toronto, ON
$28 to $40 CAD / hour
Assist with UI updates and enhancements, learning front-end fundamentals with React.
Added 3 months ago
Executive Director
Tr’ondëk Hwëch’in Government
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Class 5 Driver’s License and Clear Driver’s Abstract.
Added 3 days ago
Part-Time Merchandiser
CONA Services
Port Hope, ON
Part-time
…stocked and available to consumers – keeping beverage sections, end caps, racks and displays filled. Merchandisers are our frontline ambassadors, providing superior service to clients and…
Added 3 days ago
Part-Time Merchandiser
CONA Services
Port Hope, ON
Part-time
…stores. They play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options. Our Merchandisers are more than just ambassadors; they are…
Added 2 days ago
Field Construction Technician 2
University of Alaska Fairbanks Petroleum Engineering
Field, BC
Full-time
Operating a variety of heavy mobile equipment including excavation equipment, front end loaders, sleeving equipment, and/or sealants
Added 2 days ago
Front End - Swing Driver
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Niagara Falls, ON
$33.42 CAD / hour
Full-time
The Front End - Swing Driver plays a critical role in ensuring the efficient and safe operation of front-end equipment within a business services environment. This position is responsible…
Added 2 days ago
Utility Equipment Operator
Alamos Gold Inc.
Dubreuilville, ON
Full-time
…Assigned equipment may include graders, excavators, dozers, and front-end loaders. The operator is responsible for completing work safely, protecting equipment, communicating effectively,…
Added 2 days ago
Customer Experience Lead
Säker
Saint-Sauveur-des-Monts, QC
Full-time
You are equal parts problem-solver and systems-builder. You care about the person on the other end of the email, but you also care about why the same issue keeps showing up, and you're not…
Added 10 days ago
Manager Home and Community Care (RN) - Temporary, Full-time
VON Canada (Ontario)
London, ON
$41.87 to $45.39 CAD / hour
Full-time · Temporary
Directs and monitors delivery of client care services and day to day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies,…

Säker

Customer Experience Lead

Saint-Sauveur-des-Monts, QC, Canada

Job type: Full-time
Apply by: Mar 17, 2027
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer Experience Lead

Location: Saint-Sauveur | Onsite

Type: Full-time

Salary: Competitive

To apply: Details at the bottom of the page

We build dog gear to the same standard as the equipment we trust in the mountains: technical, durable, and designed with intention. That standard doesn't stop at the product. It extends to every person who reaches out with a question, a problem, or a claim.

We're looking for someone who can own the full customer relationship, not just answer tickets. Sharp with people. Sharp with systems. Comfortable building the process as much as running it.

If you can solve a customer's problem, then make sure it never happens the same way twice, and still have appetite left for the bigger project on the side, keep reading.

____________________________

What you'll own

Customer inquiries

Front-line support across email and social. Fast, clear, human answers that reflect the way we talk to people everywhere else.

Process and automation

Identifying repetitive, low-value work and building the automations, templates, and workflows that remove it, so the role scales without just adding headcount.

Returns and exchanges

Owning the return process end to end, and looking for the specific frictions or product issues driving returns, then acting on them.

Warranty and product feedback loop

Surfacing patterns from warranty claims and customer complaints, and sharing those findings directly with our Head of Product Development, so real issues reach the people who can fix them at the source. You get satisfaction from knowing this issue will be fixed ultimately thanks to your actions.

Bigger projects

Beyond the day-to-day, taking on standalone initiatives aimed at real improvement: a return-rate reduction project, a new support workflow, a customer-facing resource built from scratch. This isn't a role where the day-to-day is the whole job.

____________________________

How you'll work

You move between direct customer conversations and the systems thinking that makes those conversations less necessary over time. One moment you're resolving a warranty claim with someone. The next you're mapping out why that claim happened, building the fix, or scoping a bigger project to prevent the next one.

Every resolution gets weighed against one question: is this fair, to the customer and to us. We don't say yes to everything. But we treat every case the way we'd want to be treated if the situation were reversed, and we expect you to hold that line even when it's easier not to.

This role reports directly to our founder, with a standing line to our Head of Product Development for everything you learn from warranty claims and complaints. You'll triage, solve, automate, and report, with a bias toward finding the root cause and toward tackling the bigger fix, not just the quick close.

Your days will include:

Responding to customer inquiries with speed and clarity

Working resolutions that are fair to the customer and fair to us, not automatic yeses

Processing and improving the returns and exchange flow

Spotting patterns in complaints, returns, and warranty claims

Building or refining automations that cut down repetitive work

Reporting product-quality signals to the Head of Product Development

Picking up and driving larger improvement projects alongside the daily work

____________________________

What success looks like

Customers get fast, real answers, not scripts.

Return rates go down because the causes get fixed, not just processed.

Success in this role means:

Response times and resolution quality that reflect a premium brand

A measurably lighter manual workload every quarter, through automation

A tightening return rate, tracked and explained, not just reported

A product team that hears about real issues early, from you

At least one meaningful improvement project shipped beyond day-to-day support

Support processes that hold up as order volume grows

____________________________

Who you are

You are equal parts problem-solver and systems-builder. You care about the person on the other end of the email, but you also care about why the same issue keeps showing up, and you're not satisfied fixing only what's in front of you.

You like ownership. You don't wait to be told to fix something. You notice patterns. You communicate clearly, in writing and out loud. You get bored doing only the repeatable parts of a job.

You might be a fit if:

You've worked in customer support, experience, or operations, ideally for a product-based brand

You can build or configure automations and workflows, even without an engineering background

You understand what drives returns and how to reduce them

You can turn scattered complaints into a clear signal for a product team

You have strong instincts for tone and can write the way a premium brand should sound

You're organized, reliable, and energized by a bigger project, not just a queue

Bilingual, spoken and written French and English, our customers write in both

Bonus points if you're extroverted and comfortable on the phone, since we may open a customer line down the line, or if you have experience with help desk or automation tools and e-commerce returns management.

____________________________

What we offer

This is a driver-seat role. Your process improvements and bigger projects won't sit in a deck. They'll ship.

We offer:

Real ownership of the customer experience, from first reply to root cause

A fast feedback loop where your input reaches product decisions directly

High standards, low politics, direct collaboration with the founder

Room to build the systems, automations, and bigger projects you think the role needs

A brand with a point of view, building equipment-grade dog gear, not pet accessories

Competitive compensation and room to grow with the team

If you want a role where the day-to-day is only half the job, you'll like it here.

____________________________

Location and work style

This role is based in Saint-Sauveur, in person. Or the role can start as hybrid to be ultimately in person.

We value in-person collaboration, especially for problem-solving and moments where fast decisions matter.

____________________________

We care more about how you think than how your resume looks.

Apply About employer

More about this job

Responsibilities

The Customer Experience Lead will manage end-to-end customer inquiries, returns, and warranty claims while identifying patterns to drive product improvements. They are responsible for building scalable support processes and automations to reduce manual workload and enhance the overall customer experience.

Requirements

The ideal candidate has experience in customer support or operations for a product-based brand and possesses strong systems-thinking and problem-solving skills. Proficiency in both French and English is required, along with the ability to configure automations and communicate effectively with product teams.

Skills

Customer support
Operations
Automation
Workflow design
Process improvement
Data analysis
Problem solving
Systems thinking
Communication
French
English
E-commerce
Returns management
Technical writing

Benefits

Competitive compensation
Room to grow

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Operations
Automation
Workflow
Returns Management
Warranty Claims
Product Feedback
Systems Thinking
E-commerce
Bilingual
Process Improvement
Customer Support
Data Analysis
Technical Gear
Project Management

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