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Salehi Law

Intake Coordinator

Toronto, ON, Canada

Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Intake Coordinator

Pay: $23–$27/hour
Employment Type: Full-Time
Location : Canada
Department : Client Intake

Job Summary

We are seeking a professional, organized, and client-focused Intake Coordinator to join our team. The Intake Coordinator will be responsible for being one of the first points of contact for prospective clients, gathering relevant information, understanding their needs, and ensuring that inquiries are handled efficiently and professionally.

The ideal candidate has excellent communication and organizational skills, is comfortable speaking with clients, and can manage multiple inquiries while maintaining a high level of professionalism and attention to detail.

Responsibilities

Respond to inquiries from prospective clients by phone, email, and other communication channels.
Conduct initial client intake and gather accurate information about each inquiry.
Listen carefully to clients and understand the nature of their legal needs.
Collect and organize relevant client information and documentation.
Enter and maintain accurate client information in the firm’s systems.
Schedule consultations and coordinate appointments when appropriate.
Follow up with prospective clients as needed.
Communicate professionally and respectfully with clients at all times.
Coordinate with lawyers and other team members regarding new inquiries.
Maintain confidentiality and handle sensitive client information appropriately.
Follow established intake procedures and ensure information is recorded accurately.
Perform other administrative and client-support duties as required.

Qualifications

Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Excellent organizational and time-management abilities.
Strong attention to detail and accuracy.
Ability to communicate professionally with clients from diverse backgrounds.
Comfortable handling multiple inquiries and priorities.
Ability to work independently as well as part of a team.
Strong computer skills and familiarity with common office software.
Previous experience in client intake, customer service, administration, or a legal environment is an asset.
Previous experience working in a law firm or professional services environment is an asset.

Benefits

Competitive hourly compensation of $23–$27/hour.
Professional and collaborative work environment.
Opportunity to develop valuable experience in the legal services industry.
Opportunities for professional growth and development.

Application Instructions

Interested candidates are invited to apply by submitting their resume along with a brief cover letter outlining their relevant experience and interest in the position.

Application Deadline

Open until filled.

Application Emailcareers@salehilaw.ca

Apply About employer

More about this job

Responsibilities

Respond to prospective client inquiries, conduct initial intake, gather and accurately record client information, and coordinate consultations and follow-ups. Communicate with clients and legal team members professionally while protecting confidential information and following established intake procedures.

Requirements

Candidates should have strong communication, customer service, organizational, time-management, and attention-to-detail skills, along with computer skills and the ability to manage multiple inquiries. Experience in client intake, customer service, administration, a law firm, or professional services is an asset; no specific education requirement is stated.

Skills

Verbal And Written Communication
Interpersonal Skills
Customer Service
Organization
Time Management
Attention To Detail
Client Intake
Information Gathering
Appointment Scheduling
Follow-Up
Confidentiality
Client Information Management
Computer Skills
Office Software
Prioritization
Teamwork

Benefits

Professional And Collaborative Work Environment
Professional Growth And Development Opportunities
Legal Services Industry Experience

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Prospective Clients
Legal Needs
Client Inquiries
Phone Communication
Email Communication
Information Gathering
Client Documentation
Client Information Systems
Consultation Scheduling
Appointment Coordination
Client Follow-Up
Confidentiality
Sensitive Information
Intake Procedures
Administrative Support
Legal Services
Law Firm
Professional Services
Customer Service
Office Software
Client Support

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