Business Operations Manager
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Description
The Experience
This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls.
The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.
What You'll Actually Be Doing
The Experience
This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls.
The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.
What You'll Actually Be Doing
- People Leadership and Development: Lead, coach, and develop a team of analysts and specialists. Set clear performance expectations, establish individual development plans, provide regular feedback, and build a culture of accountability, collaboration, and continuous improvement.
- Global Operations and Workforce Management: Oversee the Global Follow-the-Sun operating model, ensuring effective regional handovers, workload balancing, operational coverage, and consistent application of processes and policies across time zones.
- Operational Performance and Delivery: Own team performance against agreed KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity. Identify performance gaps, implement corrective actions, and drive measurable improvements.
- Financial Controls and Risk Management: Maintain robust operational controls across the funding lifecycle, ensuring adherence to approval authorities, policy requirements, audit standards, and financial governance. Proactively identify risks and implement appropriate mitigations.
- Process Optimisation and Automation: Identify and lead opportunities to simplify processes, automate manual activities, and leverage AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience.
- 5+ years in partner Operations, channel, or business operations, including 2+ years managing people.
- Strong Salesforce skills, covering the opportunity and partner data model, validation rules, and reports.
- Data Analytics and AI: Proficiency in Tableau or equivalent reporting and analytics tools, with demonstrated experience leveraging AI solutions such as Claude or Slack AI to enhance operational efficiency, decision-making, and process automation.
- Experience writing and enforcing policy, with strong judgment on exceptions.
- Demonstrates strong stakeholder management skills, with the ability to influence decisions without formal authority, challenge constructively, and confidently uphold policies and process requirements, including communicating difficult decisions when necessary.
- Experience supporting Partner Ecosystem
- Demonstrable experience in using AI to enhance processes
- Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies.
- Experience with workflow automation, reporting, and dashboard development.
More about this job
Responsibilities
Lead and develop a team responsible for partner program funding operations, overseeing global coverage, workload balancing, and performance against KPIs and SLAs. Maintain financial controls and policy compliance while improving processes through automation and AI, and managing operational risks.
Requirements
Requires at least five years of experience in partner, channel, or business operations, including at least two years of people management. Candidates should have strong Salesforce and analytics skills, experience with policy enforcement, and the ability to influence stakeholders and use AI to improve operations.
Skills
- People Leadership
- Team Development
- Global Operations
- Workforce Management
- KPI And SLA Management
- Financial Controls
- Risk Management
- Policy Governance
- Process Optimization
- Workflow Automation
- Salesforce
- Tableau
- Data Analytics
- Artificial Intelligence
- Stakeholder Management
- Partner Operations
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Finance & Accounting
- Administrative
- Data & Analytics
- Technology
Keywords
- Partner Program
- Incentives
- Funding Operations
- Financial Administration
- Operational Governance
- People Leadership
- Global Follow-The-Sun Model
- Workforce Management
- KPIs
- SLAs
- Financial Controls
- Risk Management
- Audit Standards
- Policy Compliance
- Process Optimization
- Automation
- Artificial Intelligence
- Salesforce
- Opportunity Data Model
- Partner Data Model
- Validation Rules
- Tableau
- Data Analytics
- Claude
- Slack AI
- Partner Ecosystem
- PRM Platforms
- CRM Systems
- Workflow Automation
- Dashboard Development