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Added 18 mins ago
MP
Manager, Major Program Delivery
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Reporting to the Director, Enterprise Project Management Office, the Manager, Major Program Delivery oversees the daily activities of the extended delivery teams associated with Major…
Added 18 mins ago
AH
Sr. Human Resource Generalist
ATS Healthcare (Canada)
Vaughan, ON
- Temporary
Consolidate manager recommendations and conduct audits to ensure consistency, and compliance with organizational compensation practices.
Added 18 mins ago
SG
Associate Design Strategist
Superior Glove
Acton, ON
- Full-time
You are an experienced designer and project manager who can partner with the Design Strategist, Team Lead to develop multi-channel marketing design concepts and lead complex creative work…
Added 19 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Belleville, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 19 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 19 mins ago
A
Architectural Construction Project Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The Architectural Construction Project Manager is responsible for the end-to-end delivery of architectural scope across transit stations and associated facilities as part of a major rail…
Added 19 mins ago
P
Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 19 mins ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 19 mins ago
Speech-Language Pathologist - SLP2126
Hearing and Speech Nova Scotia
Sydney Indian Reserve No. 28A, NS · Sydney, Nova Scotia
✓A nationally accredited program with Accreditation Canada
Added 34 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 48 mins ago
BL
Office Services Assistant
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Office Services Manager, this role supports legal professionals and administrative teams across the firm. From deliveries and document production to meeting setup and…
Added 48 mins ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
The Assistant General Manager plays a key leadership role in supporting the General Manager with the overall operations of Western Canada. This position is responsible for fostering strong…
Added 48 mins ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 48 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 49 mins ago
GO
Access Management Analyst
Government of New Brunswick
NB · NB, Canada
- Full-time
…meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New…
Added 1 hour ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee Assistance Program and employee discount programs
Added 1 hour ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 1 hour ago
US
Dispatch Manager
Univar Solutions
Guelph, ON
- Full-time
The Dispatch Manager is responsible for routing and scheduling all outbound freight. Supervise truck drivers, admin support personnel and fleet maintenance persons associated with the…
Added 1 hour ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
We are seeking a strategic, highly organized, people-centred, and collaborative leader to serve as Senior Manager, Sustainability Reporting. This role is responsible for overseeing the…
Added 1 hour ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…
Added 1 hour ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…the treatment of social work clients. Provides input to the Manager and/or Academic Program as requested on individual's progress in achieving established standards of…
Added 1 hour ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…the treatment of social work clients. Provides input to the Manager and/or Academic Program as requested on individual's progress in achieving established standards of…
Added 1 hour ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…
Added 1 hour ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…the treatment of social work clients. Provides input to the Manager and/or Academic Program as requested on individual's progress in achieving established standards of…
Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Temporary
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…

Salesforce Partner Canada

Business Operations Manager

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Description

The Experience

This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls.

The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.

What You'll Actually Be Doing

People Leadership and Development: Lead, coach, and develop a team of analysts and specialists. Set clear performance expectations, establish individual development plans, provide regular feedback, and build a culture of accountability, collaboration, and continuous improvement.
Global Operations and Workforce Management: Oversee the Global Follow-the-Sun operating model, ensuring effective regional handovers, workload balancing, operational coverage, and consistent application of processes and policies across time zones.
Operational Performance and Delivery: Own team performance against agreed KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity. Identify performance gaps, implement corrective actions, and drive measurable improvements.
Financial Controls and Risk Management: Maintain robust operational controls across the funding lifecycle, ensuring adherence to approval authorities, policy requirements, audit standards, and financial governance. Proactively identify risks and implement appropriate mitigations.
Process Optimisation and Automation: Identify and lead opportunities to simplify processes, automate manual activities, and leverage AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience.

You're Our Person If...

5+ years in partner Operations, channel, or business operations, including 2+ years managing people.
Strong Salesforce skills, covering the opportunity and partner data model, validation rules, and reports.
Data Analytics and AI: Proficiency in Tableau or equivalent reporting and analytics tools, with demonstrated experience leveraging AI solutions such as Claude or Slack AI to enhance operational efficiency, decision-making, and process automation.
Experience writing and enforcing policy, with strong judgment on exceptions.
Demonstrates strong stakeholder management skills, with the ability to influence decisions without formal authority, challenge constructively, and confidently uphold policies and process requirements, including communicating difficult decisions when necessary.

Even Better If...

Experience supporting Partner Ecosystem
Demonstrable experience in using AI to enhance processes
Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies.
Experience with workflow automation, reporting, and dashboard development.

Apply About employer

More about this job

Responsibilities

Lead and develop a team responsible for partner program funding operations, overseeing global coverage, workload balancing, and performance against KPIs and SLAs. Maintain financial controls and policy compliance while improving processes through automation and AI, and managing operational risks.

Requirements

Requires at least five years of experience in partner, channel, or business operations, including at least two years of people management. Candidates should have strong Salesforce and analytics skills, experience with policy enforcement, and the ability to influence stakeholders and use AI to improve operations.

Skills

People Leadership
Team Development
Global Operations
Workforce Management
KPI And SLA Management
Financial Controls
Risk Management
Policy Governance
Process Optimization
Workflow Automation
Salesforce
Tableau
Data Analytics
Artificial Intelligence
Stakeholder Management
Partner Operations

Visa sponsorship

Not detected in the job text

Keywords

Partner Program
Incentives
Funding Operations
Financial Administration
Operational Governance
People Leadership
Global Follow-The-Sun Model
Workforce Management
KPIs
SLAs
Financial Controls
Risk Management
Audit Standards
Policy Compliance
Process Optimization
Automation
Artificial Intelligence
Salesforce
Opportunity Data Model
Partner Data Model
Validation Rules
Tableau
Data Analytics
Claude
Slack AI
Partner Ecosystem
PRM Platforms
CRM Systems
Workflow Automation
Dashboard Development

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