Find work in Canada.

356,751 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
MA
Vice President of Sales & Business Development (Clinical AI / Health Tech)
MOA AI
Canada
- Contract
Added 1 hour ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
As the Lead AI Engineer for our next-generation TCO Agent Platform, you will serve as the technical lead and multi-agent system architect for a greenfield, proactive FinOps AI platform. You…
Added 1 hour ago
ES
Senior AI/ML Delivery Manager
EPAM Systems
Toronto, ON
- Full-time
…engineering organization from isolated AI experimentation to agent-driven delivery at scale. This is a consultative, delivery-first role, pairing proven program leadership with hands-on AI…
Added 1 hour ago
MC
Senior Security Engineer
MatchBox Consulting Group
Vancouver, BC
- Full-time
Identify, assess, and mitigate emerging AI risks, with a specific focus on vulnerabilities related to cloud-based AI services and agent-based AI architectures.
Added 1 hour ago
J
Organisational Design Consultant
Jobgether
Canada
- Volunteer
…maintain AI-enabled knowledge capabilities, including virtual agent tuning and retraining, reviewing AI-generated or surfaced answers for accuracy, and managing feedback loops that…
Added 1 hour ago
J
Senior Data Warehouse and Integration Engineer
Jobgether
Canada
- Full-time
SQL Server Expertise: Strong hands-on experience with Microsoft SQL Server and advanced T-SQL, including complex queries, stored procedures, views, functions, and SQL Server Agent jobs.
Added 1 hour ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 1 hour ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 4 hours ago
P
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Added 6 hours ago
SP
Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Added 10 hours ago
TI
Cyber Security Specialist
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Coordinate research and engineering initiatives involving AI red teaming, autonomous penetration testing, agent security, and AI-native security tooling.
Added 10 hours ago
B
Staff Software Development Engineer – Linux Endpoint
BeyondTrust
Canada
- Full-time
…in-kernel, whether to permit or deny each action an identity or AI agent attempts on a Linux…
Added 10 hours ago
D
Director, Product Design
Deel
Canada
- Full-time
…checking their benefits, a manager making a hire, and an ops agent resolving a ticket can all experience a different Deel. Closing that gap means aligning multiple teams, roadmaps, and…
Added 10 hours ago
PC
Deals - Deal Valuation - Senior Associate
PwC Canada
Toronto, ON
- Full-time
Added 10 hours ago
H
Senior WMS Implementation Engineer
Hays
Canada
- $95 to $100 CAD / hour
- Contract
Added 10 hours ago
KG
Agent & DevOps Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Strong proficiency in Python for automation, API integrations, infrastructure tooling, agent services, and production scripting
Added 10 hours ago
KG
AI Platform Engineer – DevOps & LLMOps
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Strong proficiency in Python for automation, API integrations, infrastructure tooling, agent services, and production scripting
Added 10 hours ago
AT
Artificial Intelligence Engineer
Arkhya Tech Inc.
Canada
- Full-time
Design and develop agentic workflows using Vertex AI and Agent Builder
Added 10 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
Implement simple features and scalable solutions to business and technical problems to enhance the customer and agent experience.
Added 10 hours ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's…
Added 13 hours ago
P
Deals - Deal Valuation - Senior Associate
PwC
Toronto, ON
- Full-time
Added 13 hours ago
W
Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 14 hours ago
Software Engineering Intern (2027)
Databricks
Vancouver, BC
…Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and…
Added 15 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 15 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…

Salesforce Partner Canada

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:

Integration (ETL, ELT)
Data Governance
Master Data Management (MDM)
Data Quality.
Application Integration & Business Processes
API Management

Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the customer experience and delivery of Signature services, aligning business value and technical goals while supporting renewals and expansion. Build trusted stakeholder relationships, monitor customer health and adoption, address incidents and risks, and coordinate with internal teams to deliver customer outcomes.

Requirements

Requires approximately 3–4 years of relevant customer success or enterprise cloud data management experience, strong consulting and communication skills, and the ability to influence senior stakeholders and translate technical concepts into business terms. Candidates should understand data integration, governance, master data management, data quality, application integration, API management, consumption-based licensing, and complex renewals or cloud migrations.

Skills

Customer Success
Strategic Advisory
Stakeholder Management
Business Value Alignment
Technical Diagnosis
Cloud Data Management
Data Integration
Data Governance
Master Data Management
Data Quality
Application Integration
API Management
Renewal Management
Cloud Migration
AI Agent Usage
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Signature Services
SaaS
Data Integration
ETL
ELT
Data Governance
Master Data Management
Data Quality
Application Integration
Business Processes
API Management
Consumption-Based Licensing
AOV-Driven Licensing
Cloud Migration
Cloud Modernization
On-Premises
Salesforce
AI Associate
Salesforce Administrator
Advanced Administrator
Platform App Builder
Data 360 Specialist
Agentblazer
AI Agents
Prompt Engineering
Sentiment Analysis
Renewal Management
Executive Stakeholder Management

Report this job