Find work in Canada.

357,489 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
A ServiceNow Certified System Administrator (CSA).
Added 17 mins ago
NF
Office Administrator
Newfoundland-Labrador Federation of Co-operatives
St. John's, NL
- Full-time
Definition: The NLFC is seeking an Office Administrator to support and service our diverse network of members, while carrying out day-to-day office administrative duties, and fielding…
Added 17 mins ago
RE
Site Administrator
R360 Environmental Solutions Canada
Unity, SK
- Full-time
The Site Administrator is required to be proficient in ticket entry and must also provide internal and external customer service while answering the phones and greeting vendors. The Site…
Added 17 mins ago
BS
DevOps – Application Release Engineer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Nice to Have:Certified Kubernetes Administrator
Added 17 mins ago
TT
Warehouse Administrator - 12 Month Contract
Traffic Tech
Hamilton, ON
- Contract
Added 17 mins ago
SY
Administrative Assistant
Square Yards
Toronto, ON
- Full-time
Square Yards is currently hiring a Jr Deals Administrator. The position's primary duties include managing the front desk and performing other administrative tasks.
Added 17 mins ago
IW
Credit Administrator
IS2 Workforce Solutions
Dorval, QC
- $67,800 to $70,000 CAD / year
- Full-time
This is an exciting opportunity for an experienced professional Credit Administrator to join a dynamic and fast-paced office environment on a permanent contract for one year. The ideal…
Added 17 mins ago
LE
Office Administrator (Part-time)
LDR Engineering Group
Burnaby, BC
- Part-time
We are looking for an organized, motivated, and detail-oriented Office Administrator to join our growing team in our Burnaby office. The successful candidate will support daily office…
Added 20 mins ago
V
Business Systems Specialist- NetSuite
Vosker
Montreal, QC
- Full-time
…hands-on NetSuite administration experience. General system administrator or IT generalist profiles will not be…
Added 20 mins ago
Treatment Coordinator
Passion Dental Group Inc.
Woodbridge, ON
Dental Practice Experience: Background as a Dental Assistant, Dental Administrator, or Treatment Coordinator. If you know dental terminology, love helping patients, and are ready to step…
Added 35 mins ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
- Cloud certifications (Azure Administrator, AWS SysOps, or equivalent)
Added 35 mins ago
LL
Senior Systems Security Administrator (Contract)
Lawson Lundell
Vancouver, BC
- Contract
We are currently recruiting for the temporary position of Senior Systems Security Administrator. This position is based in our Vancouver office and the contract term is 12-18 months. Join a…
Added 35 mins ago
M
Human Resources Administrator
Multimatic
Concord, ON · Multimatic Anton
- Full-time
Added 47 mins ago
AI
Salesforce Technical Consultant
Aptino, Inc.
ON · Ontario, Canada
- Contract
Salesforce certifications such as Platform Developer I/II, Administrator, App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
Added 47 mins ago
C
Network Administrator
CDW
Calgary, AB
- Contract
Network Administrator / Network Engineer - Calgary, AB, Contract, Onsite
Added 1 hour ago
TM
IT Support Specialist
The Mustard SEED Society
Saskatoon, SK
- Full-time
Added 1 hour ago
Y
Salesforce QA Engineer
Yochana
Toronto, ON
- Full-time
Added 1 hour ago
C
Senior Atlassian Analyst (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
As co-administrator of our Atlassian ecosystem, you will ensure system reliability and drive the continuous evolution of our collaboration platforms. Leveraging the latest innovations -…
Added 1 hour ago
Medical Administrator
Rejuvenation
Edmonton, AB
The Medical Administrator's responsibilities include, but are not limited to:
Added 1 hour ago
AL
AltaGas - Fuel Office Administrator, Yellowknife
AltaGas Ltd.
NT · Northwest Territories - Virtual
- Full-time
AltaGas is seeking a Fuel Office Administrator to join the Enerchem Partnership team in Yellowknife, Northwest Territories. This position is responsible for providing administrative,…
Added 1 hour ago
JI
Pricing Administrator
J.D. Irving, Limited
Saint John, NB
- Full-time
Thinking strategically and in coordination with the Pricing Team Lead, the Pricing Administrator will be challenged to input and update data to ensure system data integrity and accuracy are…
Added 1 hour ago
B
Senior Salesforce Developer
BuzzClan
Toronto, ON
- Contract
Added 1 hour ago
SP
Safety Systems Coordinator
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Related HSE degree, diploma, certification, or equivalent experience; National Health and Safety Administrator (NHSA) preferred.
Added 1 hour ago
T
Quality Engineer
TechDoQuest
Toronto, ON
- Full-time
Added 1 hour ago
R
Director of Care: Hamilton, Ontario
RhynoCare
Hamilton, ON
- $105,000 to $112,500 CAD / year
- Full-time
Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Administrator.

Salesforce Partner Canada

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:

Integration (ETL, ELT)
Data Governance
Master Data Management (MDM)
Data Quality.
Application Integration & Business Processes
API Management

Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the customer experience and delivery of Signature services, aligning business value and technical goals while supporting renewals and expansion. Build trusted stakeholder relationships, monitor customer health and adoption, address incidents and risks, and coordinate with internal teams to deliver customer outcomes.

Requirements

Requires approximately 3–4 years of relevant customer success or enterprise cloud data management experience, strong consulting and communication skills, and the ability to influence senior stakeholders and translate technical concepts into business terms. Candidates should understand data integration, governance, master data management, data quality, application integration, API management, consumption-based licensing, and complex renewals or cloud migrations.

Skills

Customer Success
Strategic Advisory
Stakeholder Management
Business Value Alignment
Technical Diagnosis
Cloud Data Management
Data Integration
Data Governance
Master Data Management
Data Quality
Application Integration
API Management
Renewal Management
Cloud Migration
AI Agent Usage
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Signature Services
SaaS
Data Integration
ETL
ELT
Data Governance
Master Data Management
Data Quality
Application Integration
Business Processes
API Management
Consumption-Based Licensing
AOV-Driven Licensing
Cloud Migration
Cloud Modernization
On-Premises
Salesforce
AI Associate
Salesforce Administrator
Advanced Administrator
Platform App Builder
Data 360 Specialist
Agentblazer
AI Agents
Prompt Engineering
Sentiment Analysis
Renewal Management
Executive Stakeholder Management

Report this job