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Added 11 mins ago
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Technology Lead - Database Administrator
Infosys
Mississauga, ON
- Full-time
…cloud platform: AWS. The ideal candidate should have hands-on experience in cloud database administration, cluster management, workspace governance, performance optimization, CI/CD…
Added 1 hour ago
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Seasonal Associate
Sephora
Victoria, BC
- $19.85 to $24.8 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
VA
Veterinary Receptionist, Ottawa Veterinary Hospital
VCA Animal Hospitals
Ottawa, ON
- Full-time
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 1 hour ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
- Full-time
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 2 hours ago
A
Screening Quality Control Associate I
Altasciences
Montreal, QC
- Full-time
The Screening Quality Control Associate I is responsible for ensuring the accuracy, completeness, and compliance of all data collected during the screening phase of clinical trials. This…
Added 2 hours ago
S
Seasonal Associate
sephora.com
Markham, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 2 hours ago
S
Seasonal Associate
sephora.com
Langley (District), BC · Langley, BC,CA
- $19.85 to $24.8 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 3 hours ago
S
Seasonal Associate
Sephora
Regina, SK
- $17 to $20 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 4 hours ago
PA
Business Development Associate
PKF ANTARES
Calgary, AB
- Full-time
PKF Antares is seeking a motivated and relationship-driven Business Development Associate to join our Calgary team. This role plays an important part in supporting the firm’s growth by…
Added 4 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 4 hours ago
J
HSE Manager of C&C
Jobgether
Canada
- Full-time
Audit and Inspection Support: Provide on-site assistance during client audits, regulatory inspections, critical project activities, and periods requiring Site Safety and Health Officer…
Added 4 hours ago
S
Seasonal Associate
sephora.com
Kelowna, BC
- $19.85 to $24.8 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 5 hours ago
C
Project Coordinator, Facilities Management – Permanent Full-Time (1.0) / Coordonnateur ou coordonnatrice, planification des installations - poste permanente à temps plein (1,0)
CHEO
Ottawa, ON
- Full-time
…capital projects, on time and on budget, while meeting CHEO and client requirements. You must be self motivated, deadline oriented, builds effective relationships with colleagues and…
Added 5 hours ago
Subdivision Admin Assistant
Hydro One Networks Inc
Barrie, ON
…design process, connection and inspection requirements. Discuss client needs and provide/request information in the desired format and assist customer by clarifying and amplifying technical…
Added 7 hours ago
S
Seasonal Associate
Sephora
ON · Markham, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 7 hours ago
S
Seasonal Associate
Sephora
Thunder Bay, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 7 hours ago
L
Legal Engineer Associate
Legora
Toronto, ON
- Full-time
This is a unique opportunity to sit at the intersection of law, technology, and product. You’ll gain hands on experience in how cutting edge AI is transforming the legal industry, while…
Added 9 hours ago
TG
Retail Sales Associate - Head Office
Tennis Giant
Bas-Saint-Laurent, QC
- Part-time
…Giant. Le candidat retenu sera responsable de fournir un service client exceptionnel, d’aider aux ventes et de corder des raquettes de tennis. Nous accueillons les candidats ayant une…
Added 9 hours ago
RD
Associate
RBC Dominion Securities
Vancouver, BC
- Full-time
The RBC Dominion Securities branch located in Vancouver Royal Center is looking for an Associate to provide concierge level administrative support to a successful Advisory Team.
Added 9 hours ago
A
Wealth Management Analyst
Archer
Montreal, QC
- Full-time
…support. This role serves as a stepping stone to a position as an associate wealth management…
Added 9 hours ago
LV
Client Advisor
Louis Vuitton
Vancouver, BC
- Full-time
In order to be successful in this role you must be someone who has experience working in a luxury or client-centric retail environment or has a strong history involving customer service,…
Added 9 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 9 hours ago
B
Mechanical Associate (Project Engineer)
BPA
Toronto, ON
- Full-time
At BPA, we believe that high-performance building engineering is the foundation of an exceptional workplace experience. Our Toronto office is looking for a talented and collaborative…
Added 9 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
As an Intern on the Client Services team, you will provide software support and implementation guidance to clients utilizing the financial accounting and business operations functions in…
Added 9 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
As an Intern on the Client Services team, you will provide software support and implementation guidance to clients utilizing the financial accounting and business operations functions in…

Salesforce Partner Canada

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:

Integration (ETL, ELT)
Data Governance
Master Data Management (MDM)
Data Quality.
Application Integration & Business Processes
API Management

Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the customer experience and delivery of Signature services, aligning business value and technical goals while supporting renewals and expansion. Build trusted stakeholder relationships, monitor customer health and adoption, address incidents and risks, and coordinate with internal teams to deliver customer outcomes.

Requirements

Requires approximately 3–4 years of relevant customer success or enterprise cloud data management experience, strong consulting and communication skills, and the ability to influence senior stakeholders and translate technical concepts into business terms. Candidates should understand data integration, governance, master data management, data quality, application integration, API management, consumption-based licensing, and complex renewals or cloud migrations.

Skills

Customer Success
Strategic Advisory
Stakeholder Management
Business Value Alignment
Technical Diagnosis
Cloud Data Management
Data Integration
Data Governance
Master Data Management
Data Quality
Application Integration
API Management
Renewal Management
Cloud Migration
AI Agent Usage
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Signature Services
SaaS
Data Integration
ETL
ELT
Data Governance
Master Data Management
Data Quality
Application Integration
Business Processes
API Management
Consumption-Based Licensing
AOV-Driven Licensing
Cloud Migration
Cloud Modernization
On-Premises
Salesforce
AI Associate
Salesforce Administrator
Advanced Administrator
Platform App Builder
Data 360 Specialist
Agentblazer
AI Agents
Prompt Engineering
Sentiment Analysis
Renewal Management
Executive Stakeholder Management

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