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Added 10 mins ago
Inventory Specialist
NDT Global Group
Leduc, AB
The goal of the Inventory Specialist is to execute, coordinate, and support the business by establishing, maintaining, and optimizing our global inventory system. At this level, the job…
Added 10 mins ago
VP
Technical Sales Manager - HRSG
Verto People
AB · Edmonton, AB
- $110,000 to $130,000 CAD / year
- Full-time
Opportunity to sell specialist engineered equipment and aftermarket solutions.
Added 24 mins ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Customer insight. You spot patterns in tickets and bring them to product and engineering
Added 40 mins ago
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Senior Technical Support Specialist
EGATE Networks
Toronto, ON
- Full-time
The Senior Technical Specialist (“STS”) is responsible for handling both routine and extraordinary requests mostly focusing on Technical Delivery of EGATE Services. The STS will handle…
Added 1 hour ago
C
DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Provide technical direction and remove blockers for the engineering team.
Added 1 hour ago
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AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 1 hour ago
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Senior System Engineer
EXFO
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
System Engineering Specialist – High-Speed Ethernet
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Sr Specialist SAP Plant Maintenance
Parkland Corporation
Calgary, AB
- Full-time
The Sr. Specialist - IT SAP Plant Maintenance delivers support services, and supports business initiatives for all aspects of SAP S/4HANA with a strong focus on SAP PM (Plant Maintenance)…
Added 2 hours ago
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Health & Safety Specialist
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Ottawa, ON
- Full-time
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Added 2 hours ago
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Health, Safety & Environmental Specialist
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Mississauga, ON
- Full-time
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse…
Added 3 hours ago
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Business Intelligence Specialist
JBT Marel
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- Full-time
Analyze performance data to reveal trends in equipment reliability, throughput efficiency, downtime, scrap, labor utilization, safety incidents, and customer delivery.
Added 3 hours ago
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Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 9 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous…
Added 9 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 10 hours ago
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Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 10 hours ago
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Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
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Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 15 hours ago
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Senior Automation Specialist
REWORKIO
Remote, Canada
- $50,000 to $100,000 USD / year
- Full-time
- Remote
We are looking for a highly skilled AI Automation Specialist to join our team to design, build, and optimize automated systems that streamline business operations, reduce manual work, and…
Added 17 hours ago
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Lead Product Manager, User Acquisition (scribd.com)
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Vancouver, BC
- Full-time
…every employee is empowered to take action as we prioritize the…
Added 22 hours ago
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Application Specialist
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Truro, NS
- Full-time
…across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of…
Added 1 day ago
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Chinese Fluent EBM Blow Mold Technician
PET ALL MANUFACTURING INC.
Markham, ON
- Full-time
Full-time Markham, Ontario headquarters with customer-site travel of 50% or more throughout North America and Asia. Qualified applicants anywhere in North America are welcome to apply.…
Added 1 day ago
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Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
…relationships and business context they need, apply prompt engineering to develop, test and refine prompts that improve the accuracy and consistency of AI-generated answers, and make sure…
Added 1 day ago
ED
Technical Support & Inside Sales Specialist (VFD / Servo Drives)
Eura Drives Canada
Toronto, ON · North York, ON
- Part-time
Commercial Acumen: Prior experience in industrial sales, applications engineering, or technical customer support is highly preferred.
Added 2 days ago
A
Health, Safety and Environment Specialist and Project Management Assistant
Artelia
Montreal, QC
- Full-time
Compliance Monitoring: The Specialist shall ensure that all technical obligations and regulations related to environmental, social, health, and safety aspects are strictly complied with by…
Added 2 days ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
Artelia Canada
Montreal, QC
- Full-time
Compliance Monitoring: The Specialist shall ensure that all technical obligations and regulations related to environmental, social, health, and safety aspects are strictly complied with by…
Added 2 days ago
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BAS Graphics Designer – Building Automation / EBO (GDBA004)
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Salesforce Partner Canada

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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More about this job

Responsibilities

Own the customer experience and delivery of Signature services, aligning business value and technical goals while supporting renewals and expansion. Build trusted stakeholder relationships, monitor customer health and adoption, address incidents and risks, and coordinate with internal teams to deliver customer outcomes.

Requirements

Requires approximately 3–4 years of relevant customer success or enterprise cloud data management experience, strong consulting and communication skills, and the ability to influence senior stakeholders and translate technical concepts into business terms. Candidates should understand data integration, governance, master data management, data quality, application integration, API management, consumption-based licensing, and complex renewals or cloud migrations.

Skills

Customer Success
Strategic Advisory
Stakeholder Management
Business Value Alignment
Technical Diagnosis
Cloud Data Management
Data Integration
Data Governance
Master Data Management
Data Quality
Application Integration
API Management
Renewal Management
Cloud Migration
AI Agent Usage
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Signature Services
SaaS
Data Integration
ETL
ELT
Data Governance
Master Data Management
Data Quality
Application Integration
Business Processes
API Management
Consumption-Based Licensing
AOV-Driven Licensing
Cloud Migration
Cloud Modernization
On-Premises
Salesforce
AI Associate
Salesforce Administrator
Advanced Administrator
Platform App Builder
Data 360 Specialist
Agentblazer
AI Agents
Prompt Engineering
Sentiment Analysis
Renewal Management
Executive Stakeholder Management

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