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Added 5 mins ago
CC
Construction & Operations Manager - Gestionnaire de Construction et des Opérations Immobilières
Consumer Centres
Montreal, QC
- Full-time
The Project & Operations Manager will oversee property operations, retail tenant build-outs, construction projects, and capital improvements across the Company’s commercial real estate…
Added 5 mins ago
L
Sales Manager - Healthcare - Central Canada
Linde
Markham, ON
- Full-time
Sales Manager - Healthcare - Central Canada (temps plein)
Added 5 mins ago
AC
Product Marketing Specialist
Amaris Consulting | Part of Mantu
Oakville, ON
- Full-time
…coordination. You’ll also support project execution across engineering, procurement, construction, commissioning, operational readiness and…
Added 5 mins ago
J
Business Development Manager
Jule
Toronto, ON
- Full-time
…the industry for the past ten years. The Business Development Manager will be a part of a rapidly growing organization with opportunities to collaborate with various department’s including,…
Added 7 mins ago
BP
Senior Enterprise Account Manager
Bronx Park Urgent Med Care PC
Revenue, SK
- Full-time
…cross-functionally with technical project managers, product, engineering, marketing, sales, and finance, you’ll shape strategic roadmaps, deliver on partner goals, and drive mutual success…
Added 7 mins ago
E
Director Customer Operations
Ericsson
Toronto, ON
- Full-time
Collaborate with PMO, Sales, Product, Engineering, and Customer Units to ensure seamless execution from presales through delivery.
Added 14 mins ago
P&
Gestionnaire de projet, développement des affaires manufacturières canadiennes / Canadian Manufacturing Business Development Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Job title: Canadian Manufacturing Business Development Project Manager
Added 20 mins ago
L
Bilingual In-Store Sales Representative
Linde
Ottawa, ON
- Full-time
Bilingual In-Store Sales Representative (temps plein)
Added 20 mins ago
D
Manager, Microsoft Dynamics
Deloitte
Ottawa, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or a related field.
Added 22 mins ago
R
Senior Product Marketing Manager, Supplier
Remarcable
Vancouver, BC
- $120,000 to $150,000 USD / year
- Full-time
You'll work side by side with product, engineering, sales, supplier success, and our distributor customers. The products, the positioning, and the go-to-market programs are all still being…
Added 22 mins ago
SP
Business Development Manager
Staff Plus
Burlington, ON
- $110,000 to $140,000 CAD / year
- Full-time
Staff Plus is recruiting for a Business Development Manager for an established industrial manufacturing organization in Burlington. This is a high-impact opportunity for a commercially…
Added 22 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
You will partner with cross-functional teams - including Supply Chain, Engineering, IT, Finance, and Sales - to strengthen Husky’s global trade compliance framework, enhance operational…
Added 25 mins ago
1
Principal, Client Solutions
15Rock
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Own end-to-end engagement outcomes; partner with the Delivery Manager who runs day-to-day coordination across research, engineering, and QC.
Added 25 mins ago
1
Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Work with Sales, Product and Engineering when a project needs a new capability, and improve how we handle recurring client requests.
Added 29 mins ago
CI
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
…Decommissioning, Waste management, and cutting-edge Systems Engineering and…
Added 29 mins ago
MI
Technical Sales Specialist - Vehicle Scales
Mettler-Toledo International, Inc
Toronto, ON
- Full-time
We are looking to hire a Technical Sales Specialist - Vehicle Scales at METTLER TOLEDO, focused on promoting our innovative solutions within the Ontario territory, particularly the Greater…
Added 32 mins ago
Construction Manager - Contract
Sonepar
Surrey, BC
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 32 mins ago
Salesforce Technical Lead - Commerce Cloud
NTT DATA Services
Toronto, ON
Experience with Salesforce Sales, Marketing, and Service clouds
Added 32 mins ago
Sr Mgr Strategic Sales
Rogers Communications
Hamilton, ON · Toronto, ON · Mississauga, ON · Brampton, ON · Kitchener, ON
The Enterprise Strategic Sales team is seeking a Senior Manager, Strategic Accounts. Reporting to the Director, Enterprise Strategic Sales, this leader will oversee a team of Key Account…
Added 35 mins ago
IM
Assistant Operations Manager
Industrial Matrix
Toronto, ON
- Full-time
Kitting and assembly. Build sensor and controller assemblies from bills of materials, label them, and prepare installation kits by sales order.
Added 35 mins ago
C
Solutions Delivery Engineer I
Connexall
Toronto, ON · North York, ON
- Full-time
Reporting to the Manager, Solutions Delivery Engineer and Customer Experience, the Solutions Delivery Engineer I is a primary technical resource for our customers. The successful candidate…
Added 38 mins ago
Production Supervisor
Excelitas Technologies
Mississauga, ON
Our facility in Mississauga, Ontario has key positions in Sales, Marketing, Research & Development, Engineering, Manufacturing, Customer Support and other disciplines. Operating since 1984,…
Added 40 mins ago
MI
Lab Field Technician
Mettler-Toledo International, Inc
Toronto, ON
- Full-time
…division in Toronto, who will report to the Regional Service Manager. As a Field Service Technician you will troubleshoot and repair industry related products at customer locations. You…
Added 43 mins ago
E
Director Customer Operations
Ericsson
Toronto, ON
- Full-time
Collaborate with PMO, Sales, Product, Engineering, and Customer Units to ensure seamless execution from presales through delivery.
Added 43 mins ago
EC
Product Manager- Transfer (ATS), Paralleling Assemblies & Busways
Eaton Corporation
Milton, ON
- Full-time
Experience working with cross-functional teams including engineering, operations, sales, marketing, and customer service

Salesforce Partner Canada

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:

Integration (ETL, ELT)
Data Governance
Master Data Management (MDM)
Data Quality.
Application Integration & Business Processes
API Management

Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the customer experience and delivery of Signature services, aligning business value and technical goals while supporting renewals and expansion. Build trusted stakeholder relationships, monitor customer health and adoption, address incidents and risks, and coordinate with internal teams to deliver customer outcomes.

Requirements

Requires approximately 3–4 years of relevant customer success or enterprise cloud data management experience, strong consulting and communication skills, and the ability to influence senior stakeholders and translate technical concepts into business terms. Candidates should understand data integration, governance, master data management, data quality, application integration, API management, consumption-based licensing, and complex renewals or cloud migrations.

Skills

Customer Success
Strategic Advisory
Stakeholder Management
Business Value Alignment
Technical Diagnosis
Cloud Data Management
Data Integration
Data Governance
Master Data Management
Data Quality
Application Integration
API Management
Renewal Management
Cloud Migration
AI Agent Usage
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Signature Services
SaaS
Data Integration
ETL
ELT
Data Governance
Master Data Management
Data Quality
Application Integration
Business Processes
API Management
Consumption-Based Licensing
AOV-Driven Licensing
Cloud Migration
Cloud Modernization
On-Premises
Salesforce
AI Associate
Salesforce Administrator
Advanced Administrator
Platform App Builder
Data 360 Specialist
Agentblazer
AI Agents
Prompt Engineering
Sentiment Analysis
Renewal Management
Executive Stakeholder Management

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