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Développeur(euse) Web Fullstack
Mirego
Montreal, QC · Quebec, QC
- Full-time
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Business Development Manager
Mirego
Toronto, ON
- Full-time
Track established KPIs (e.g., call volume, lead conversion rate) and contribute to the continuous improvement of prospecting processes.
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Développeur(euse) IA
Mirego
Montreal, QC · Quebec, QC
- Full-time
- You lead your AI projects from solution design all the way through to production implementation, including prototyping and technical hypothesis validation.
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Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
Lead and contribute to conceptual, solution, and component-level security architectures and develop reusable reference architectures and implementation patterns.
Added 16 mins ago
Quality Production Associate - Machining (Afternoons)
INNIO
Welland, ON
In this position you will be reporting directly to Quality Lead - Machining and will be responsible for manufacturing quality readiness of the Welland facility. You will support quality…
Added 16 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 32 mins ago
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Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards.
Added 46 mins ago
SH
Personal Support Worker
SE Health
Prince Edward, ON
- Part-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 46 mins ago
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In Store Bakery - Manager Bakery
Sobeys
St. Thomas, ON
- Full-time
…fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food…
Added 46 mins ago
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Program Manager, Construction Safety
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 46 mins ago
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Kitchen Supervisor FULLTIME
Northland Properties
Kamloops, BC
- Full-time
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 46 mins ago
GC
Duty Supervisors - Paramedic Services (Permanent, Part-time)
Grey County
Owen Sound, ON
- Part-time
Added 46 mins ago
Banquets Supervisor, Culinary
Northland Properties
Winnipeg, MB
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 46 mins ago
BOH Management - Sous Chef
Northland Properties
Calgary, AB
…a part of our Leadership Team. With the opportunity to help lead the culinary operations in the restaurant, including developing leaders and team members, learning to maintain a positive…
Added 1 hour ago
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Senior Chemical Process Engineer
Saltworks Technologies
Richmond, BC
- $110,000 to $150,000 CAD / year
- Full-time
Saltworks is a 2025 Technology Fast 50 company and an EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…
Added 1 hour ago
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Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
- $110,000 to $140,000 CAD / year
- Full-time
Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…
Added 1 hour ago
ST
Pilot Plant Engineer
Saltworks Technologies
Richmond, BC
- Full-time
Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…
Added 1 hour ago
BS
Social Media Strategist (Founder Content)
Brodie Sports Group
Toronto, ON
- $90,000 to $140,000 CAD / year
- Full-time
You're a YouTube strategist first and a team lead second. You'll own the channel's growth and run the people who make it, reporting directly to our CEO. The right person has grown a channel…
Added 1 hour ago
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Manufacturing Engineer
Actalent
Oshawa, ON
- $45 to $55 CAD / hour
- Contract
Lead dimensional problem-solving activities related to dimensional requirements, manufacturing processes, and final vehicle status quality.
Added 1 hour ago
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Process Engineer - SMT Support
Evertz
Burlington, ON
- Full-time
Lead root cause investigations for yield, quality, and reliability issues using structured problem-solving techniques
Added 1 hour ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Workflow Optimization: Lead process reimaging by assessing legacy workflows and designing automated, AI-driven alternatives that accelerate operational velocity
Added 1 hour ago
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Production Manager (Nights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…within their area with a trained team in place. This role will lead by example and inspire their team to deliver top results, is passionate about safety and promotes a culture where safety…
Added 1 hour ago
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Lead Mechanical Engineer (Minerals & Metals)
Ausenco
Burlington, ON
- Full-time
Our Mining Division is growing in Eastern Canada and we are currently recruiting for a Lead Mechanical Engineer to join our team in GTA (Burlington or Toronto)
Added 1 hour ago
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Engineering Manager
Maple Leaf Foods Inc
London, ON
- $122,000 to $172,000 CAD / year
- Part-time
Lead the planning, justification, budgeting, execution, and commissioning of capital projects.
Added 1 hour ago
ML
Manager, Social Impact
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Raise the Good in the Neighbourhood Volunteer program: lead the volunteerism program including recruitment and training of volunteer leaders and enabling volunteer opportunities.

Salesforce Partner Canada

Customer Success Manager - Core Clouds

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Description

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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More about this job

Responsibilities

Own the customer experience and value delivery throughout the Signature Success lifecycle, aligning business and technical stakeholders while driving adoption of Sales Cloud and Service Cloud. Monitor customer health and usage, advise on platform improvements, manage major incidents, and escalate complex technical issues to appropriate specialists.

Requirements

Candidates should have relevant customer success, Salesforce, SaaS, or industry experience, including 3–4 years supporting customers using Sales Cloud and Service Cloud. They should understand sales and service processes, communicate technical concepts in business terms, and be able to consult with stakeholders and influence senior leaders; relevant Salesforce certifications and Einstein experience are preferred.

Skills

Customer Success
Salesforce
Sales Cloud
Service Cloud
Stakeholder Management
Business Value Alignment
Consulting
Executive Communication
Platform Adoption
Opportunity Management
Forecasting
Case Management
Omni-Channel Routing
Risk Management
AI-Driven Sentiment Analysis

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Signature Success Plan
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
Einstein for Sales
Einstein for Service
AI Agents
Customer Success
SaaS
Opportunity Management
Lead-to-Cash
Pipeline Management
Forecasting
Case Management
Knowledge Management
Omni-Channel Routing
Workflow Automation
Salesforce Flows
Email-to-Case
Web-to-Case
Case Assignment Rules
Salesforce Certifications
Data Quality
Customer Health Monitoring
Quarterly Business Reviews
Financial Services

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