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Added 1 hour ago
WF
Internet Sales Consultant
Waterloo Ford Lincoln
Canada
- Full-time
Role Description The Internet Sales Consultant is a full-time, on-site role based in Edmonton. The consultant is responsible for engaging potential customers, understanding their vehicle…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
EI
Sales Representative
Eastcore Inc.
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…for growth in a dynamic, customer-focused environment where sales professionals can develop their skills and build long-term…
Added 1 hour ago
WC
Fashion Team Lead
Walmart Canada
Medicine Hat, AB
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.
Added 1 hour ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
DT
Business Development Coordinator
Dream Theory
Toronto, ON
- Full-time
Support lead generation, outreach, meeting coordination, and client follow-ups.
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
Commercial judgment: You have priced and structured complex commercial deals, and you can explain to a sales lead in plain numbers why a deal works or does not.
Added 2 hours ago
M
Commercial and International Counsel
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
…approved fallback positions, and an approval matrix so that sales and partnership teams can close routine deals without a legal review of every…
Added 2 hours ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
Partner with clients to prioritize initiatives and lead end-to-end implementation of performance improvement programs.
Added 2 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
Commercial judgment: You have priced and structured complex commercial deals, and you can explain to a sales lead in plain numbers why a deal works or does not.
Added 2 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 2 hours ago
S
Prepared Foods - Manager Home Meal Replacement
Sobeys
Saskatoon, SK
- Full-time
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, food quality. Adhere to all Food Safety Protocols,…
Added 2 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
A
Third Key Holder Visual
Ardene
Red Deer, AB
- Part-time
Ability to lead a team in a positive and inclusive manner
Added 3 hours ago
L
Assistant Manager
LensCrafters
Toronto, ON
- Full-time
Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter…
Added 3 hours ago
P
Sales And Marketing Specialist
PartPassport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Candidates should possess proven Sales skills, with experience in prospecting, lead qualification, pipeline management, and closing deals.
Added 3 hours ago
M
Marketing Coordinator
Marcon
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
This is a generalist marketing role with the opportunity to build depth in one or two areas such as CRM and lead nurture, social and content, or events and sales gallery experience. You…
Added 3 hours ago
P
Retail Operations Lead
PetSmart
Toronto, ON
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 4 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details;…
Added 4 hours ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
…a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability across assigned national accounts. Reporting to the Director of…
Added 4 hours ago
HR
Beauty Advisor - Aesop
Holt Renfrew
Toronto, ON
- Part-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…

Salesforce Partner Canada

Customer Success Manager - Core Clouds

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Description

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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More about this job

Responsibilities

Own the customer experience and value delivery throughout the Signature Success lifecycle, aligning business and technical stakeholders while driving adoption of Sales Cloud and Service Cloud. Monitor customer health and usage, advise on platform improvements, manage major incidents, and escalate complex technical issues to appropriate specialists.

Requirements

Candidates should have relevant customer success, Salesforce, SaaS, or industry experience, including 3–4 years supporting customers using Sales Cloud and Service Cloud. They should understand sales and service processes, communicate technical concepts in business terms, and be able to consult with stakeholders and influence senior leaders; relevant Salesforce certifications and Einstein experience are preferred.

Skills

Customer Success
Salesforce
Sales Cloud
Service Cloud
Stakeholder Management
Business Value Alignment
Consulting
Executive Communication
Platform Adoption
Opportunity Management
Forecasting
Case Management
Omni-Channel Routing
Risk Management
AI-Driven Sentiment Analysis

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Signature Success Plan
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
Einstein for Sales
Einstein for Service
AI Agents
Customer Success
SaaS
Opportunity Management
Lead-to-Cash
Pipeline Management
Forecasting
Case Management
Knowledge Management
Omni-Channel Routing
Workflow Automation
Salesforce Flows
Email-to-Case
Web-to-Case
Case Assignment Rules
Salesforce Certifications
Data Quality
Customer Health Monitoring
Quarterly Business Reviews
Financial Services

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