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Added 2 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing…
Added 2 mins ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Build and Lead at Global Scale: Collaborate with exceptional AI, data, engineering, and consulting talent across geographies to deliver transformative solutions and grow strategic client…
Added 16 mins ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Victoria, BC
- $90,000 to $115,000 CAD / year
- Full-time
Terrane Geoscience Inc. is a Canadian geoscience and engineering consulting firm with offices in Fredericton, New Brunswick, Halifax, Nova Scotia, and Kelowna, British Columbia. Terrane’s…
Added 16 mins ago
GO
Water Resources Technologist - Hydrology
Government of Yukon
Whitehorse, YT
- Full-time
…monitoring networks for hydrometric, meteorological, and snow survey data collection. The position undertakes field work throughout remote areas of the Yukon to collect water quantity data…
Added 16 mins ago
IB
Senior Scrum Master - Agile Delivery Lead
Invisia BPO
NB · Chiasson Office, NB
- Full-time
…US-focused online travel platform. Our teams work across Product, Engineering, Quality Assurance, Design and business functions to deliver reliable, customer-facing…
Added 16 mins ago
CE
Product Manager
Climate Earth
Canada
- Full-time
Translate customer and industry requirements into product specifications for engineering, design, data, LCA, and EPD teams
Added 31 mins ago
A
Python Developer
Accenture
Toronto, ON
- Full-time
We are Accenture's Supply Chain and Engineering reinvention partner. We help organizations reimagine how products are designed, engineered, manufactured, and supported across the…
Added 31 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
…They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing…
Added 32 mins ago
L
Intermediate Product Manager
LotusFlare
Toronto, ON
- Full-time
Work with the engineering lead and backend teams on API integrations and data flows between the platform and DNO systems.
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 1 hour ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
Deep knowledge of automation, custom order requirements & data flow
Added 1 hour ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 1 hour ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 1 hour ago
C
Senior Staff Data Engineer
Cohere
Remote, Canada
- $275,000 to $450,000 USD / year
- Full-time
- Remote
Lead the agentic analytics program. Wire the semantic layer into an internal analytics agent, build the eval harness that measures its accuracy, and make the eval-driven call on where AI…
Added 1 hour ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
Added 1 hour ago
KI
Financial Controller
Kujaku Inc
Cambridge, ON
- Full-time
…profitability and better decisions. Accuracy of the underlying data is central to the…
Added 1 hour ago
Senior Business Systems Analyst
College of Pharmacists of British Columbia
Vancouver, BC
…business systems analysis or a related field, including senior- or lead-level responsibilities. Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an…
Added 1 hour ago
SL
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…as needed and have a deep understanding of security risks, data impact and controls to help mitigate the risk and provide…
Added 1 hour ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
Worley is seeking a Principal Mechanical Engineer (Lead) based in Oakville, Ontario. This role provides mechanical engineering leadership for the design and delivery of process and utility…
Added 1 hour ago
W
Senior Mechanical Engineer
Worley
Edmonton, AB · Calgary, AB
- Full-time
…or Edmonton, AB and will play a pivotal role in supporting engineering activities related to HVAC systems across a broad range of industrial and energy projects. This role involves leading…

Salesforce Partner Canada

Customer Success Manager - Core (Sales & Service) Clouds

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 3-4 years experience supporting customers using Sales Cloud and Service Cloud.
Posting language: English
Posted: Oct 21, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Escalate complex automation, data model, routing, or integration questions to technical resources

Minimum Requirements

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements: Along with the above.

3-4 years experience supporting customers using Sales Cloud and Service Cloud.
Working knowledge of core features:
- Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
- Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.

Preferred Requirements

Sales Cloud Consultant and Service Cloud Consultant certifications
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the customer experience and delivery of Signature Success Plan commitments, aligning Salesforce capabilities with customer business priorities and supporting renewals and expansion. Advise stakeholders, drive Sales and Service Cloud adoption, monitor platform health and usage, and coordinate internal teams to address risks and customer issues.

Requirements

Requires at least three years of relevant professional experience and three to four years supporting customers using Sales Cloud and Service Cloud, along with strong consulting, communication, and stakeholder-influence skills. Candidates should understand core sales and service processes and Salesforce features; relevant Salesforce certifications and experience with Einstein capabilities are preferred.

Skills

Customer Success Management
Salesforce Sales Cloud
Salesforce Service Cloud
Stakeholder Management
Business Value Alignment
Consulting
Executive Communication
Platform Adoption
Sales Process Optimization
Service Process Optimization
Risk Management
Technical Troubleshooting
AI Agent Proficiency
Prompt Engineering
Data Quality
Incident Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
Signature Success Plan
Customer Success
Opportunity Management
Forecasting
Pipeline Management
Case Management
Knowledge Management
Omni-Channel Routing
Lightning Sales Console
Service Console
Salesforce Flows
Email-to-Case
Web-to-Case
Einstein for Sales
Einstein for Service
AI Agents
Prompt Engineering
Agentblazer
Data 360 Specialist
Customer Satisfaction

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