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Added 16 mins ago
CF
Sales Associate-EN
Canadian Forces Morale and Welfare Services
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- $19.45 to $22.95 CAD / hour
- Part-time
As a Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF), and in assisting them, you are helping your community. You may…
Added 16 mins ago
PT
F/T Corporate Sales Associate
Prime True Tech Limited Corporation
Vancouver, BC
- Full-time
Prime True Tech is looking for a motivated Sales Associate to generate new business for our AI-powered SEO model, cloud solution services, and iGaming products offered through our…
Added 16 mins ago
CF
CANEX - Department Associate - CFMWS19859-EN
Canadian Forces Morale and Welfare Services
Shannon, QC
- $19.64 to $22 CAD / hour
- Part-time
As a Department Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You assist…
Added 17 mins ago
A
Associate Underwriter, Aviation
AXA
Calgary, AB · Toronto, ON
- Full-time
…assurance and continuous development of best practice in Business Services. You will utilize your robust communication and relationship building skills as you work closely with the…
Added 44 mins ago
SD
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Georges, QC
- Full-time
Vendre des produits et services aux clients tout en encadrant et conseillant le personnel à cet effet.
Added 44 mins ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 44 mins ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
C
Temporary Sales Associate
Coach
Mirabel, QC
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 hour ago
W
Associate Lawyer
W3Global
Waterloo, ON
- $100,000 to $150,000 CAD / year
- Full-time
We are looking for a driven Corporate and Commercial Associate Lawyer who wants meaningful files, the opportunity to forge strong client relationships, and real responsibility from day one.…
Added 1 hour ago
PC
Operations Consulting - Senior Associate
PwC Canada
Toronto, ON
- Full-time
A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and transformational…
Added 1 hour ago
M
Spécialiste infonuagique et DevOps / Cloud & DevOps Specialist
Montrium
Montreal, QC
- Full-time
Dépanner les déploiements, l’infrastructure, les accès, le réseau, la performance, la disponibilité des services et les enjeux ayant un impact client avec les équipes internes.
Added 1 hour ago
AS
Specialist III, Internal Quality Operations
Apex Systems
Toronto, ON
- $40 to $52 USD / hour
- Contract
We are seeking a highly motivated individual to join our innovative Biopharma client as a Specialist III in the Quality Assurance (QA) department reporting to the Associate Director,…
Added 1 hour ago
IC
Technical and Programme Associate
International Civil Aviation Organization
Montreal, QC
- Full-time
…Committee (AHCCC), Committee on Joint Support of Air Navigation Services (JSC), Climate and Environment Committee (CEC), Committee on Aviation Environmental Protection (CAEP) and the…
Added 1 hour ago
W(
Moving Associate (Part-Time)
WINS (Women In Need Society)
Calgary, AB
- Part-time
Working as part of the Donation Centre team, the Moving Associate partners with a WINS Driver/Mover on one of the WINS fleet of trucks, picking up individual and corporate/retail donations,…
Added 1 hour ago
T
Personal Bank Associate
TD
Regina, SK
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Customer Experience Associate
TD
Sault Ste. Marie, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
C
Associate Financial Advisor
CIBC
Port Perry, ON
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 1 hour ago
CH
Clinic Experience Associate (part-time, evenings)
CBI Health
Medicine Hat, AB
- Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 1 hour ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Barrie, ON
- Other
Each tax season, our Seasonal Tax Services Associates look after a local book of Members like these. You’ll visit every one of them in person, at the farm office, the kitchen table or…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 2 hours ago
RH
Associate Lawyer
Robert Half
Bonnyville, AB
- $100,000 to $150,000 CAD / year
- Full-time
We are supporting a full-service leading Western Canadian full-service law firm in their search for a Solicitor Associate Lawyer to join their growing team in Bonnyville, Alberta.
Added 2 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Oshawa, ON
- Full-time
As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated,…
Added 2 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated,…

Salesforce Partner Canada

Customer Success Manager - Global Public Sector

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.
Posting language: English
Posted: Oct 8, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Escalate complex automation, data model, routing, or integration questions to technical resources

Minimum Requirements

3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Must Have Cloud/Platform Requirements (Including Above)

Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.

Working knowledge of core features:

Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.

Preferred Requirements

Professional fluency in both English and French.
Higher Education or Public Sector Experience
Sales Cloud Consultant and Service Cloud Consultant certifications.
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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More about this job

Responsibilities

Own the Signature Success Plan customer experience, coordinate deliverables, drive renewals and expansion, and align platform adoption with customer business and technical goals. Advise stakeholders, monitor customer health and usage, coordinate incident response, and partner with internal teams to address risks and improve customer outcomes.

Requirements

Requires at least three years of relevant experience and three to four years supporting customers on Sales Cloud or Service Cloud, with strong consulting, communication, and stakeholder-influence skills. Candidates should understand core Salesforce sales and service features and processes; public-sector or higher-education experience, English and French fluency, and relevant Salesforce certifications are preferred.

Skills

Customer Success Management
Salesforce Sales Cloud
Salesforce Service Cloud
Stakeholder Management
Strategic Advisory
Business Value Alignment
Sales Process Optimization
Service Process Optimization
Platform Adoption
Risk Management
Incident Management
AI Agent Use
Prompt Engineering
Salesforce Automation
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Signature Success Plan
Customer Success
Lead-to-Cash
Opportunity Management
Pipeline Management
Forecasting
Case Management
Knowledge Management
Omni-Channel Routing
Lightning Sales Console
Service Console
Salesforce Flows
Email-to-Case
Web-to-Case
Einstein for Sales
Einstein for Service
Journey Builder
Commerce Promotions
AI Agents
Prompt Engineering
Agentblazer
Public Sector
Customer Health Monitoring
Quarterly Business Reviews

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