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Added 21 mins ago
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Cost Assurance Specialist/ Cost Manager
Gleeds
Toronto, ON
- Full-time
Support the development and application of forensic technology, data analytics, cost management systems and cost assurance tools.
Added 35 mins ago
JI
Department Manager - Lighting/Electrical/Plumbing
J.D. Irving, Limited
Fredericton, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 35 mins ago
R
Client Advisor
RBC
St. Marys, ON
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 51 mins ago
PH
Expression of Interest: RT/MRI Technology Professional Development Opportunity - BC Cancer - Vancouver & Abbotsford Centre
Provincial Health Services Authority
Vancouver, BC
- Full-time
This initiative reflects our ongoing commitment to innovation, excellence in patient care, and workforce development. Selected Radiation Therapists will receive employer-sponsored education…
Added 51 mins ago
Cisco Partner Alliance Manager
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Manager will report to the and will be responsible for managing business-to-business relationship with assigned partners and vendors. Individual will manage product…
Added 1 hour ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
ES
Pharmacy Production Clerk - 6 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
L
Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong…
Added 2 hours ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Our work environment is one of teamwork, respect, innovation, learning, and opportunity.
Added 2 hours ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 2 hours ago
AC
Infrastructure & Capital Projects - Senior Project Manager (Datacenter Construction ),COM
Accenture Construct
Toronto, ON
- Full-time
You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI.…
Added 3 hours ago
C
Business Development Manager
CYGNVS
Toronto, ON
- Full-time
Join us at CYGNVS and build a team that values innovation, ownership, and hitting the numbers that matter. As BDR Manager, you'll hire, coach, and scale our inaugural Business Development…
Added 4 hours ago
UH
Timber-Tech Truss LP. - Design Manager
UpSourced HR
Aldersyde, AB
- Full-time
Timber-Tech Truss is looking for an experienced Design Manager to lead and manage our design team, ensuring timely, accurate, and cost-effective design of engineered wood products (EWP) and…
Added 4 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 4 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 7 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 7 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 8 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 9 hours ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
Une équipe passionnée, collaborative et axée sur l'innovation.
Added 9 hours ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
Une équipe passionnée, collaborative et axée sur l'innovation.
Added 12 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been…
Added 12 hours ago
TE
Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 14 hours ago
A
Corporate Actions Administrator
Aviso
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…

Salesforce Partner Canada

Customer Success Manager - Global Public Sector

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Plus 3-4 years experience supporting customers using Data 360 or Service Cloud.
Posting language: English
Posted: Oct 22, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience

Strategic Advisory and Stakeholder Management

Drive adoption of Data 360 and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Escalate complex automation, data model, routing, or integration questions to technical resources

Minimum Requirements

5+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Must Have Cloud/Platform Requirements (Including Above)

Plus 3-4 years experience supporting customers using Data 360 or Service Cloud.
Working knowledge of core features:
- Data 360: Proficiency in configuring data streams (Salesforce, S3, similar data products) and mapping source data
- Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing

Preferred Requirements

Professional fluency in both English and French
Public Sector Experience

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Apply About employer

More about this job

Responsibilities

Own the Signature Success customer experience, coordinate deliverables, align business and technical goals, and drive product adoption, value realization, renewals, and expansion. Advise customer stakeholders, monitor platform health and usage, manage risks and major incidents, and coordinate with internal teams to resolve issues and support customer success.

Requirements

Requires at least five years of relevant experience in customer success, Salesforce platform use, or a related field, along with strong consulting, communication, and executive stakeholder skills. Also requires three to four years supporting customers using Data 360 or Service Cloud and working knowledge of relevant platform features; public sector experience and professional fluency in English and French are preferred.

Skills

Customer Success Management
Salesforce Platform
Data 360
Service Cloud
Stakeholder Management
Strategic Advisory
Business Value Alignment
Customer Adoption
Technical Troubleshooting
Incident Management
Data Mapping
Omni-Channel Routing
Forecasting
Executive Communication
AI Agent Usage
Prompt Engineering

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Salesforce
Signature Success Plan
Data 360
Service Cloud
Customer Adoption
Customer Experience
Business Value
Stakeholder Management
Executive Relationships
Opportunity Management
Case Management
Forecasting
Pipeline Hygiene
Knowledge Management
Omni-Channel Routing
Journey Builder
Commerce Promotions
AI Agents
Prompt Engineering
Sentiment Analysis
Intent Analysis
Success Planning
Data Streams
Data Mapping
Incident Management
Platform Health
Public Sector
Customer Satisfaction
Renewal and Expansion

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