Jobs in Canada

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Added 4 mins ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
The Senior Developer reports to the Associate Director, Software Development with work assigned on a project basis. This position leads scrum meetings, documentation and code reviews using…
Added 4 mins ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
Bring together Development, Quality, Engineering, Manufacturing and Supply Chain to coordinate industrialization and production-launch activities. Track technology transfer, scale-up and…
Added 4 mins ago
CC
Manager, Privacy
Cogeco Connexion
Burlington, ON
- Full-time
Added 5 mins ago
SG
Associate Director, North America Regulated Utilities, Infrastructure Ratings
S&P Global
Toronto, ON
- Full-time
…America's most critical infrastructure assets. As Associate Director, the role carries responsibility for leading end-to-end credit analysis across an assigned portfolio of North American…
Added 50 mins ago
C
The Director, Design & Engineering
Comrise
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $200,000 CAD / year
- Full-time
The Director, Design & Engineering, leads the design, engineering, and capital cost planning required to convert prospective and existing buildings into our stores. The role assesses site…
Added 1 hour ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…of Professor William L. Hughes’s laboratory in the School of Engineering at UBC Okanagan. Professor Hughes is a Tier 1 Canada Research Chair in DNA Engineering, a Professor in the Faculty…
Added 1 hour ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 1 hour ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 1 hour ago
HA
Opportunities Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…stakeholders. The Opportunities Manager reports directly to the Director of Business Development and plays a key role in translating market interest into a structured, forecastable sales…
Added 1 hour ago
I
Director – Advanced Development
Innergex
Longueuil, QC
- Full-time
Reporting to the Senior Director – Development, the Director – Advanced Development leads all renewable energy project development activities from the award of a bid to the notice to…
Added 1 hour ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
Added 1 hour ago
O
Controls Engineer
OC
Vancouver, BC
- Full-time
Reporting to the Operations Director, the Controls Engineer will support the full project lifecycle of service retrofit initiatives - from early-stage site visits, design development to…
Added 2 hours ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 2 hours ago
C
Senior Director, Manufacturing & Supply Chain
Corinex
Vancouver, BC
- Full-time
Corinex is seeking an accomplished, commercially driven, and technically grounded Senior Director, Manufacturing & Supply Chain to lead our external semiconductor operations, board-level…
Added 2 hours ago
H
Manager of Support Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Director of Support Services includes responsibility for Laundry, Housekeeping and Maintenance Services at Oliver Lodge Care Home, along with Oliver Place.
Added 2 hours ago
C
Manager, Privacy
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Added 2 hours ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 2 hours ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 2 hours ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
The successful candidate will partner with, Environment, Indigenous Relations, Engineering, Land, Permitting, Construction, Legal and Project Controls, the Manager brings together…
Added 3 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Experience serving as an Owner's Representative, Project Director, Program Director, or Senior Project Executive.
Added 3 hours ago
D
Director, Product Management, Sandbox
Docker
Remote, Canada
- Full-time
- Remote
The Products Team at Docker is looking for a Director of Product Management to lead our core Sandbox platform. You will own the vision, strategy, roadmap and execution for Docker’s…
Added 3 hours ago
ES
DevOps Lead Specialist
Energy Security Technical Advisory Committee (E-STAC)
Ottawa, ON
- Full-time
Location: Ottawa, Ontario (Hybrid: 4 days in office) · QUALIFICATIONS - MUST HAVE
Added 3 hours ago
A
Director, Enterprise Solutions - Google Cloud
APPLY
Toronto, ON
- Full-time
As Director, Enterprise Solutions - Google Cloud, you'll drive how Apply Digital shapes, sells, and delivers complex cloud and AI solutions on Google Cloud for enterprise clients. Reporting…
Added 3 hours ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Reporting to the Director, Innovation Execution, the role partners with Product Owners, Business Analysts, delivery teams, technology, PMO/EPMO, and business stakeholders to help teams…

Salesforce Partner Canada

Customer Success Manager, MuleSoft - Global Public Sector

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion.
Orchestrate the Relationship: Serve as the strategic partner for the customer, collaborating during the implementation phase to ensure seamless transition to adoption and long term value realization of integration and API initiatives.
Drive Adoption and Consumption: Proactively manage and maintain the roadmap for platform adoption. Drive optimization of API usage, integration patterns, and automation aligned to the customer's digital transformation goals to ensure they're getting full value from their investment.
Demonstrate ROI: Define, track, and demonstrate quantifiable business impact and ROI. Move the conversation from API calls to value (e.g., process automation gains, operational efficiency, faster time-to-market) to drive long-term value realization.
Executive Relationships: Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives (CIOs, CTOs, Enterprise Architects) and cross-functional stakeholders.
Identify New Use Cases: Proactively scout the customer's business to identify new integration opportunities and use cases that align with business objectives and drive additional platform adoption.
Remove Barriers and Manage Risk: Act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles before they impact customer success. Address technical hurdles, architecture questions, and business process friction that prevents scaling of integration capabilities across the enterprise.
Drive Expansion: Build the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns. Partner with the Sales team to secure renewals and drive expansion of the contract.
Voice of the Customer: Partner cross-functionally with Product, Engineering, and Services to represent customer feedback and critical issues with a focus on outcomes, not just escalation.
Partner with Customer Architects: Ensure the integration architecture and API strategy is optimized to support increased connectivity, reusability, and scalability, preventing technical debt from throttling expansion.
Champion Center for Enablement: Act as a trusted advisor. Build and nurture a Center for Enablement (C4E) within the customer organization to drive bottom-up adoption, governance best practices, and peer-to-peer advocacy of API-led connectivity.
Commercial Strategy and Lead Generation: Act as the primary engine for growth. You are responsible for identifying signals that indicate a customer is ready for contract upsell and partnering with Sales to build the business case for increased investment.

Minimum Requirements

5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
Proven success managing large, complex enterprise accounts with multiple stakeholders and business units
Established ability to develop relationships with senior executives (Director/VP level) and influence technical strategy
Deeper technical knowledge of integration architectures, API design patterns, and platform best practices
Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales
Integration Platform Experience: Experience with MuleSoft and/or relevant competing Integration Platform as a Service (iPaaS) platforms with understanding of API-led connectivity, system integration patterns, and enterprise architecture principles.
Adoption and Expansion Mindset: Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships.
Strategic Problem Solving: A strategic, customer centric approach to problem solving focused on driving business value and outcomes, not just resolving technical issues.
Communication: Exceptional communication and presentation skills with proven ability to translate technical concepts into business terms and partner with senior client executives from IT teams to C-level.
Project Management: Strong orchestration and project management skills, including scope control, stakeholder alignment, timeline ownership, and executive-ready reporting.
Agility: Demonstrated ability to thrive in fast paced, high growth environments, with willingness to wear multiple hats and confidence challenging norms to drive customer outcomes.

Preferred Requirements

MuleSoft Certifications: MuleSoft Certified Integration Foundations, MuleSoft Certified Platform Architect, MuleSoft Catalyst Consultant, or Salesforce AI Associate certifications are a strong plus.
Technical Background: Experience with software development processes, design methodologies, APIs, web services, databases, cloud platforms, and modern integration patterns.
Consulting Experience: Background in management consulting services with track record leading cross-functional teams to facilitate resolution of complex business and technical challenges.
Expansion Track Record: Proven history of uncovering new opportunities within existing accounts and partnering with Sales to close expansion revenue. Experience with 'Land and Expand' account strategies.
Industry Context: Experience working with Enterprise level customers across industries requiring complex integration strategies (Financial Services, Healthcare, Retail, Manufacturing, etc.).
AI and Agent Technologies: Foundational understanding of AI and agent technologies. Awareness of how AI capabilities can enhance automation, improve customer experiences, and drive business value through intelligent workflows. Curiosity and willingness to learn how AI augments traditional integration approaches.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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More about this job

Responsibilities

Serve as the strategic point of accountability for enterprise customers, orchestrating adoption, value realization, risk management, and executive relationships for MuleSoft integration and API initiatives. Identify new use cases and expansion opportunities, demonstrate business ROI, build customer enablement practices, and partner with Sales and internal teams to support renewals and growth.

Requirements

Requires at least five years of relevant experience, success managing complex enterprise accounts, and the ability to influence senior stakeholders and technical strategy. Candidates should bring strong integration and API knowledge, a record of driving adoption and expansion revenue, and excellent communication, project management, and strategic problem-solving skills.

Skills

Customer Success
Enterprise Account Management
MuleSoft
Integration Architecture
API Design
Platform Adoption
Expansion Sales
ROI Measurement
Project Management
Stakeholder Alignment
Risk Management
Business Case Development
Communication and Presentation
Center for Enablement Development
AI and Agent Technologies

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
MuleSoft
Signature Success Plan
SaaS
iPaaS
API-Led Connectivity
API Design Patterns
Integration Architecture
Enterprise Architecture
System Integration
Platform Adoption
Annual Contract Value
Expansion Sales
Renewals
Return on Investment
Digital Transformation
Process Automation
Center for Enablement
Governance Best Practices
Customer Architects
Salesforce
MuleSoft Certified Platform Architect
MuleSoft Catalyst Consultant
Salesforce AI Associate
Cloud Platforms
Web Services
Databases
AI and Agent Technologies
Land and Expand

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Work requirements

Jobs in Canada