Description
Overview
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills with the customer empathy and business acumen of a trusted advisor. This dynamic role is pivotal in crafting innovative customer engagement strategies, demonstrating platform capabilities, and translating complex business needs into impactful solutions. Acting as a technical orchestrator, you will align seamlessly with Account Executives, Specialist SEs, and Architects to design comprehensive architectures and ensure a unified, end-to-end strategy across the account. You will own the technical strategy for the entire customer life-cycle: from delivering executive level pitches that secure net-new business to maximizing platform adoption that safeguards existing investments.
The Ideal Profile
- You are a true technophile. You don’t just wait for training, you are already experimenting with the latest in Generative AI, LLMs, and Agentic workflows.
- Industry Enthusiast. You don’t just understand the manufacturing world, you are passionate about it. You are excited about the opportunity to lead complex digital transformations for the companies that build and move the physical world.
- Continuous Learner. You have a growth mindset and are driven by a natural curiosity to explore the “how” and “why” behind the tech.
Core Responsibilities & Scope
- Strategic Solutioning: Act as the technical north star for the sales team, aligning technical strategy with business outcomes to realize Agentic Enterprise vision within accounts in the Manufacturing Automotive and Energy sector. Orchestrate across cross-functional sales, architecture, and solution teams, partnering with clients and internal stakeholders to drive consensus across various Salesforce product lines and align technical deliverables with executive goals.
- Trusted Advisor & Strategic Roadmaps: Serve as the technical trusted advisor for strategic accounts, navigating a wide array of assignments spanning business development, operations, and IT strategies. Maintain a deep understanding of the customer’s enterprise architecture and understand Salesforce’s footprint within it. Deconstruct ambiguous business challenges and translate them into clear customer journey strategies, scalable IT roadmaps, and actionable next steps, earning and maintaining C-level trust.
- Visionary Demos & Technical Agentic Pilots: Go beyond the standard software demonstration to drive the technical validation process. Rooted in a true builder identity, you will get hands-on to build compelling tailored use-case demos and transform them into technical agentic pilots. By developing functional LLM-powered agents and AI workflows, you will provide customers with extendable, real-world proof-of-concepts they can actively test and operationalize.
- Continuous Development: Participate in ongoing product, sales, and procedural training to maintain the deep knowledge level vital for the position. Travel as required based on territory alignment and client needs.
- A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.
- Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
- Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
- Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
- Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
- "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce technologies to address the core challenges and objectives that are uniquely identified for each customer.
- Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives
- Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.
- Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions
- Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy
- Develop and deliver the story of the customer experience aided by Salesforce technologies
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
- Ability to travel based on territory alignment and region
Required Qualifications
- Bilingual Proficiency: Fluent in French and English (written and verbal).
- B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Knowledge of related applications, relational database and web technology
- Solid oral, written, presentation, collaboration and interpersonal communication skills
- Ability to work as part of a team to solve technical problems in varied political environments
- Minimum of 2 years of professional experience
- Experience: 5+ years of experience in IT, technology consulting, or enterprise software sales and implementation
- Education: Bachelor’s degree in Computer Science or equivalent technical accreditations and work experience.
- Business Acumen: A comprehensive understanding of the manufacturing economic engine - specifically how these companies generate revenue, drive profitability, and navigate their value chain. You will leverage this deep insight into their business models and customer engagement processes to build financially sound solution recommendations.
- Hands-On Solution Design Mindset: Rooted in a strong technical foundation and a true builder identity, you have the comfort and familiarity to get hands-on - translating complex requirements into compelling customer journey maps, tailored use-case demos, robust POCs, active pilots, and tangible solutions perfectly aligned with industry needs.
- Agentic & AI Knowledge: Conceptual and practical knowledge of Generative AI, Autonomous Agents, and a comfort with platforms necessary to build and execute active AI pilots.
- Cloud & CRM Knowledge: Extensive expertise in modern CRM platforms, marketing automation, and related enterprise technologies.
- Executive Presence: Exceptional communication and presentation skills, with a strong track record of successfully engaging C-level executives and translating business pain into technical engineering roadmaps.
Preferred Qualifications
- Salesforce Certifications
- Data Ecosystems: Proficiency with enterprise data platforms such as Snowflake, Databricks, BigQuery, or Salesforce Data Cloud.
- Architecture & Modeling: Familiarity with schema modeling, SOQL/SOSL, and complex CRM data architectures
- Experience within the MAE sector,
- Previous experience as a solution/sales engineer for a CRM company or similar technology
- Basic programming experience in HTML and other web based technologies
