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Added 8 mins ago
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Salesforce Partner Canada

Solution Architect / Senior Solution Architect - PubSec - Canada

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Description

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

YOUR IMPACT: Responsibilities

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -

Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Qualifications

5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
Extensive experience with configuration and customization on the Salesforce platform a must.
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
A great listener with the ability to connect with people in diverse roles
Resourceful and entrepreneurial thinker who can work through and solve problems
Possible travel of about 25%, but exact travel requirements will vary based on customer.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens - permanent residents are not eligible for this clearance level. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be a Canadian citizen and eligible to obtain clearance as a condition of employment.

Reliability Clearance: Requires providing 5 years of verifiable work and residence history, generally from within Canada.
Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within Canada

Preferred Qualifications

Delivering high-value business outcomes applying an agile approach
Confirmed results leading customer and/or partner success stories
Experience working with Experience Cloud
Relevant Salesforce certifications and consulting experience are strongly recommended
Experience working with clients within the Public Sector industry.

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More about this job

Responsibilities

Advise enterprise customers on Salesforce solutions, lead workstreams and program strategy, and guide the design and delivery of maintainable solutions that achieve business outcomes. Manage customer expectations and risks, resolve complex issues, and contribute to consulting practices and knowledge sharing.

Requirements

Requires at least five years of enterprise project experience across the full software development lifecycle, expertise in Salesforce configuration and customization, and experience defining architecture, requirements, and system designs. Strong communication, presentation, facilitation, and problem-solving skills are required; candidates must be Canadian citizens eligible to obtain and maintain Canadian Government Security Clearance.

Skills

Salesforce Platform Architecture
Salesforce Configuration And Customization
Enterprise Solution Design
Requirements Gathering
Discovery Facilitation
Business Process Analysis
User Story Writing
Agile And Waterfall Methodologies
System And Functional Design
Process Flow Diagrams
UML And Sequence Diagrams
Stakeholder Management
Risk Management
Program Leadership
Customer Advisory
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Platform
Solution Architecture
Enterprise Projects
Professional Services
Public Sector
Experience Cloud
Agile
Waterfall
Business Requirements
User Stories
System Architecture
Functional Design
Business Process Analysis
Process Flow Diagrams
UML
Sequence Diagrams
Customer Success
Program Management
Risk Management
Stakeholder Management
Canadian Government Security Clearance
Reliability Clearance
Secret Clearance
Salesforce Certifications

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