Sr. Analyst, Product and Pricing Operations
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
- Posting language
- English
- Posted
Original job description
Description
The Experience
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. You'll also play a key role in launching recently acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role with three days in office each week.
What You'll Actually Be Doing
The Experience
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. You'll also play a key role in launching recently acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role with three days in office each week.
What You'll Actually Be Doing
- Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.
- Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
- Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.
- Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
- Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.
- Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
- Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
- Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.
- Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.
- You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
- You have a proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.
- You can capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.
- You have a strong project management background with experience driving cross-functional change and integration initiatives.
- You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
- You have strong analytical, organizational, and problem-solving skills with high attention to detail.
- You have exceptional written and verbal communication skills.
- You can think independently and evaluate broad downstream impacts across multi-functional organizations.
- You're proactive, self-motivated, and a collaborative team player.
- You hold a PMP certification.
- You have prior experience supporting acquisition integrations, product migrations, or contract transitions.
- You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.
- You're familiar with release staging, SKU architecture, and resolving release blockers.
More about this job
Responsibilities
Design and improve New Product Introduction frameworks, gather stakeholder feedback, and turn insights into operational improvements. Coordinate product launches and acquisition integrations, manage contract and pricing migrations, maintain Salesforce product and pricing data, and resolve release or production blockers.
Requirements
Requires 3–5+ years of experience in complex business or technical environments, with a track record in New Product Introduction process improvement and cross-functional project management. Candidates should have hands-on CRM, SFA, or Quote-to-Cash/Price Book experience, strong analytical and communication skills, and the ability to drive change; PMP certification and acquisition or migration experience are advantageous.
Skills
- New Product Introduction
- Product Operations
- Pricing Operations
- Cross-Functional Project Management
- Stakeholder Feedback Analysis
- Process Improvement
- Acquisition Integration
- Product Migration
- Contract Migration
- CRM
- Sales Force Automation
- Quote-to-Cash Systems
- Price Book Configuration
- SKU Architecture
- Release Management
- Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Software
- Data & Analytics
- Consulting
Keywords
- Salesforce
- New Product Introduction
- Product Operations
- Pricing Operations
- Go-To-Market Readiness
- Cross-Functional Alignment
- Stakeholder Feedback
- Operational Improvements
- Acquisition Integration
- Contract Migration
- SKU Migration
- Pricing Structures
- General Availability
- Quoting
- Packaging
- Discounting
- Provisioning
- Activation
- Service Delivery
- Invoicing
- Sales Readiness
- Product Configuration Data
- Price Books
- CRM
- Sales Force Automation
- Quote-to-Cash
- Release Staging
- Project Management
- PMP
- Production Incident Troubleshooting