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Added 5 mins ago
K
Requirements Manager, Kiewit Infrastructure Engineers
Kiewit
Toronto, ON
- Full-time
Work with a team in providing systems engineering & integration requirements responsibilities and oversight for infrastructure projects involving multiple systems and sub systems.
Added 49 mins ago
A
Gestionnaire Contrôle de projets/Project Controls Manager
AFRY
Montreal, QC
- Full-time
…organization is seeking a hands-on Project Controls Manager to lead and develop a project controls team across complex, multidisciplinary engineering and consulting projects. Core markets…
Added 49 mins ago
II
Salesforce Solutions Architect
Intelli-CloudWare Inc
Toronto, ON · Scarborough, ON
- Full-time
Lead the architectural strategy for Salesforce applications, ensuring alignment with business goals.
Added 49 mins ago
MC
ServiceNow Developer
MatchBox Consulting Group
Calgary, AB
- Contract
Lead troubleshooting and resolution of complex platform and integration issues.
Added 49 mins ago
MC
IT Business Applications Lead
MatchBox Consulting Group
Richmond, BC
- Full-time
This position blends hands-on technical work with team leadership, focusing on enterprise systems, business intelligence, and application reliability. The successful candidate will play a…
Added 51 mins ago
RM
Supervisor, Program Funding Housing
Regional Municipality of Peel
Brampton, ON
- $105,754 to $118,974 CAD / year
- Other
…homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the…
Added 1 hour ago
J
Senior Full-Stack Product Engineer | Node.js, AI-Native (Boosters R&D)
Jobgether
Canada
- Full-time
Join an early-stage product team building an innovative solution in the personal digital security space, where your engineering decisions will directly shape the product's future. As a…
Added 1 hour ago
I
Principal – M&A IT Application - Canada - Business Consulting
Infosys
Toronto, ON
- Full-time
As a Principal Consultant specializing in IT Applications, you will lead and manage complex projects that involve analyzing, designing, and implementing separation and integration of IT…
Added 1 hour ago
I
Senior Consultant - IFS Cloud FSM Functional
Infosys
Mississauga, ON
- Full-time
Should have experience in working in projects with Agile methodology and experience in handling sprint team in lead capacity.
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 2 hours ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 4 hours ago
SL
Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition through data integration, analysis, visualization, and recommendation. By…
Added 5 hours ago
GC
Principal Engineer, Electrical
Glencore Canada
Sparwood, BC
- $153,000 to $189,000 CAD / year
- Full-time
Are you looking for a new career opportunity? Join our team.
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
As the Lead AI Engineer for our next-generation TCO Agent Platform, you will serve as the technical lead and multi-agent system architect for a greenfield, proactive FinOps AI platform. You…
Added 5 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record of meeting deadlines.
Added 5 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record for meeting deadlines.
Added 5 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record for meeting deadlines.
Added 5 hours ago
HR
Signaling System Engineer
Hitachi Rail
Mississauga, ON
- Full-time
Ensure the definition of signaling system integration test procedures, the implementation of any requested test improvement, the execution of such tests and the preparation of final test…
Added 5 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record of meeting deadlines.
Added 5 hours ago
HO
New Grad Program - Training & Development Instructor - Barrie - June 2027
Hydro One
Barrie, ON
- Full-time
As part of our commitment to building a thoughtful and values-driven team, we encourage you to create your application materials - such as your resume, cover letter, and any written or oral…
Added 5 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…technical configuration, solution design, development, and integration. The ideal candidate will have strong expertise in Siebel IP18, Siebel Open UI, Siebel EIM/EAI, Adobe Experience…
Added 5 hours ago
HO
New Grad Program - Business/Finance - Markham - June 2027
Hydro One
Markham, ON
- Full-time
It’s an exciting time to join the team at Hydro One!
Added 5 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…technical configuration, solution design, development, and integration. The ideal candidate will have strong expertise in Siebel IP18, Siebel Open UI, Siebel EIM/EAI, Adobe Experience…

Salesforce

Customer Success Manager

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements:

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to ensure high-value customers achieve significant return on investment through the Salesforce platform. They are responsible for managing technical and business stakeholder relationships, overseeing project deliverables, and driving customer adoption and renewal.

Requirements

Candidates must have 3-4 years of relevant industry experience in Customer Success, SaaS, or Data Management. Strong consulting skills, proficiency in cloud data platforms, and the ability to translate technical concepts into business value are required.

Skills

Customer Success
SaaS
Data Management
Consulting
Stakeholder Management
AI Literacy
Prompt Engineering
Cloud Migration
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Strategic Planning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AI CRM
Agentforce
Customer Success Manager
SaaS
Cloud Data Management
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Prompt Engineering
AI Agents
Cloud Migration
Strategic Advisory
Stakeholder Management
Business Value
Technical Health
Renewal Management
Signature Deliverables
QBR
Sentiment Analysis
Intent Analysis
Platform Features
On-Premises
Cloud Modernization
AI Associate
Administrator
Data 360

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