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Added 13 mins ago
L
Legal Engineer Associate
Legora
Toronto, ON
- Full-time
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Added 27 mins ago
RP
Service Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service…
Added 27 mins ago
C
Expert Integrated Talent Management (12 Month Contract)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Lead the execution and continuous improvement of succession planning and talent review processes across assigned client groups
Added 27 mins ago
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Senior Architect
AECOM
Ottawa, ON
- Full-time
Serve as the primary client interface, managing expectations and building strong relationships
Added 27 mins ago
EJ
Branch Office Administrator
Edward Jones
Markham, ON
- Full-time
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 27 mins ago
RP
Commercial Project Manager/Estimator
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Commercial Project Manager / Estimator to identify, estimate, secure, and deliver commercial construction projects from bid through completion. This role combines…
Added 27 mins ago
TP
Corporate Employment Documentation Specialist
The Portfolio Group
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
…employment documentation. You will service our clients, in a client focused and high-quality…
Added 2 hours ago
K
Sea Logistics Pricing Supervisor
Kuehne+Nagel
Montreal, QC
- Full-time
…supporting customer satisfaction, business growth, and long‑term client retention. This role ensures seamless, proactive communication across internal and external stakeholders while…
Added 2 hours ago
HR
Contract Manager
Hitachi Rail
Toronto, ON
- Full-time
Monitor, support, and report on all customers, JV/Partner, and sub-contractor contract-related commercial impacts
Added 2 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
Partner with Technical Account Management team during client training sessions related to new software upgrades and functionality.
Added 2 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
Partner with Technical Account Management team during client training sessions related to new software upgrades and functionality.
Added 2 hours ago
RT
Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Partner with business product leaders to define vision, development strategy and end to end implementation plans for operational applications.
Added 2 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Partner with business product leaders to define vision, development strategy and end‑to‑end implementation plans for operational applications.
Added 2 hours ago
RH
Financial Controller
Robert Half
Vancouver, BC
- $110,000 to $140,000 CAD / year
- Full-time
Our client is a privately held holding company with an active portfolio of e-commerce and CPG brands operating across North America - they build and acquire, and the finance function is…
Added 2 hours ago
SP
Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Added 2 hours ago
KT
Python Developer with AWS
K&K Talents
Toronto, ON
- Contract
Act as a reliable execution partner, proactively communicating progress, trade-offs, risks, and changes in expectations
Added 2 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
…with owner-operators across North America. Reporting to the Partner, Sales, you will open new accounts and expand existing ones across our full portfolio of digital asset enablement…
Added 2 hours ago
T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
Offrir une expérience client de qualité en répondant aux questions et préoccupations avec professionnalisme et empathie.
Added 3 hours ago
Business Development Manager (Everclean)
Kandor
ON
Greater Toronto Area | $85,000 – $100,000 base + commission | Reporting to VP, Client Success
Added 3 hours ago
B
Senior Data Analyst (FT)
Brand-FX
Toronto, ON
- Contract
GOcxm is looking for an experienced Senior Data Analyst to turn GOcxm and client data into insights that drive decisions. This is a hands-on role. You'll cleanse and organize data, ensure…
Added 3 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
…with owner-operators across North America. Reporting to the Partner, Sales, you will open new accounts and expand existing ones across our full portfolio of digital asset enablement…
Added 4 hours ago
C
Financial Sales Specialist
Cisco
Vancouver, BC
- Full-time
You’ll be part of a dynamic team of other Financial Sales Specialists and Client Executives that work with the Cisco Service Provider and Canada Sales teams, Partners, and Customers to…
Added 4 hours ago
Civil Engineering Lead
Bechtel Corporation
Vancouver, BC
Maintains contact with other disciplines to ensure the coordination of the work within the project(s) and compliance with Bechtel/client requirements
Added 5 hours ago
M
Lead Software Engineer
Morningstar
Toronto, ON
- Full-time
As a Lead Software Engineer on our Data Feed Platform team (Direct – Data & Research), you will partner with product owners and engineering teams to shape the technical direction of our…
Added 5 hours ago
VP, Engagement Strategy
BGBx
ON
…breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives,…

Salesforce

Customer Success Manager

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements:

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to ensure high-value customers achieve significant return on investment through the Salesforce platform. They are responsible for managing technical and business stakeholder relationships, overseeing project deliverables, and driving customer adoption and renewal.

Requirements

Candidates must have 3-4 years of relevant industry experience in Customer Success, SaaS, or Data Management. Strong consulting skills, proficiency in cloud data platforms, and the ability to translate technical concepts into business value are required.

Skills

Customer Success
SaaS
Data Management
Consulting
Stakeholder Management
AI Literacy
Prompt Engineering
Cloud Migration
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Strategic Planning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AI CRM
Agentforce
Customer Success Manager
SaaS
Cloud Data Management
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Prompt Engineering
AI Agents
Cloud Migration
Strategic Advisory
Stakeholder Management
Business Value
Technical Health
Renewal Management
Signature Deliverables
QBR
Sentiment Analysis
Intent Analysis
Platform Features
On-Premises
Cloud Modernization
AI Associate
Administrator
Data 360

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