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Added 58 mins ago
S
Sales Solution Specialist ,Healthcare
Sysco
Vancouver, BC · Sysco Canada Inc.
- Full-time
Support quarterly business reviews with customer headquarters to evaluate performance, identify growth opportunities, and improve profitability.
Added 58 mins ago
R
Client Advisor
RBC
Ottawa, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 58 mins ago
R
Client Advisor
RBC
Bathurst, NB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 58 mins ago
RB
Client Advisor
Royal Bank of Canada
Bathurst, NB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 58 mins ago
RB
Lead Senior Software Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…solutions, to extend and transform existing services for quality client experiences. We operate in a dynamic, agile working environment, while leveraging the strength of innovative…
Added 58 mins ago
AC
Spécialiste En Analyse Stratégique & Innovation En Approvisionnement
Aston Carter
Longueuil, QC
- $37 to $45 CAD / hour
- Contract
Job Title: Strategic Sourcing Analytics & Innovation Specialist
Added 7 hours ago
KR
Accounts Receivables Specialist
Kayman Records Management Services
ON · Ontario, Canada
- Full-time
Added 7 hours ago
E3
Business Development Specialist
Environmental 360 Solutions
Lloydminster, AB
- Full-time
Added 7 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Projects Coordinator)
Defence Construction Canada
Ottawa, ON
- Full-time
As part of our multi-disciplinary Spatial Data Services Program, you’ll support the real property data lifecycle for the Canadian Armed Forces and the Department of National Defence.…
Added 7 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Data Requirements Specialist)
Defence Construction Canada
Ottawa, ON
- Full-time
As part of our multi-disciplinary Spatial Data Services Program, you’ll support the real property data lifecycle for the Canadian Armed Forces and the Department of National Defence. You’ll…
Added 7 hours ago
V
AI Onboarding & Implementation Specialist
Voxira
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Own client relationships for assigned Voxira accounts from onboarding through ongoing support, while building the AI workflow logic that powers each client's deployment. You'll be the…
Added 7 hours ago
AR
Project Manager
Aliant Resources
ON · Peel, ON
- Contract
Leads project team(s) in a matrix environment (business clients, Service Experience team, Strategic Client Managers, IT Solutions Support Team, Marketing and Communications Team, IT…
Added 7 hours ago
BB
Associé(e) aux ventes - Ordinateurs (Temps plein) / Computer Sales Associate (Full Time)
Best Buy Canada
Brossard, QC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 7 hours ago
CG
Manager In Training - Mobilization
Compass Group Canada
Mississauga, ON
- Full-time
Partakes in all Compass provided training programs that are designed to support in operation experiences and develops the Manager to effectively manage future business operations and client…
Added 7 hours ago
SS
Senior Product Manager
Soho Square Solutions
Toronto, ON
- Contract
Drive development and delivery of solutions that support best‑practice data management and production processes; ensure scalability and long‑term maintainability.
Added 7 hours ago
KI
Model Risk Governance Specialist
KYYBA Inc
Montreal, QC
- Contract
…the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure…
Added 7 hours ago
Tunnel Engineer
GHD Group Pty Ltd
Vancouver, BC
Assist with project work within GHD’s Rail and Transportation business and support other tunnelling projects across Canada or internationally, as opportunities present.
Added 7 hours ago
FC
Senior Specialist, Loan Monitoring & Operational Excellence
Fiera Capital
Toronto, ON
- Full-time
…deep investment expertise, an ownership mindset, and enduring client…
Added 8 hours ago
GG
Benefits Specialist - Renewals (Contract Position)
Gryphin Group Services Inc.
Hamilton, ON
- Contract
Provides full back office administrative support and service to Advisors specializing in Group Benefits and Group Retirement Products. This role is an integral part of our team and will…
Added 8 hours ago
MS
Technical Sales Specialist
ML6 Search + Talent Advisory
Calgary, AB
- Full-time
Our client, a leading industrial solutions provider, is seeking a Technical Sales Specialist - Pressure Management to join their team in Western Canada. This role is ideal for a strategic,…
Added 8 hours ago
D
Client Production Specialist
DCM
Mississauga, ON
- $57,654 to $72,067 CAD / year
- Full-time
As a Client Production Specialist, you will guide projects from start to finish through the entire production process. Serving as the primary account contact, you will partner with clients,…
Added 8 hours ago
R
Lead Senior Software Engineer
RBC
Toronto, ON
- Full-time
…solutions, to extend and transform existing services for quality client experiences. We operate in a dynamic, agile working environment, while leveraging the strength of innovative…
Added 8 hours ago
R
Vice President, Financing Specialist
RBC
AB · Red Deer, AB · Calgary, AB
- Full-time
…including strong credit submissions and presentations that support the…
Added 8 hours ago
MT
Specialist, MT Academy (13-month contract)
McCarthy Tétrault LLP
Toronto, ON
- Temporary
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 8 hours ago
MT
Specialist, MT Academy (13-month contract)
McCarthy Tétrault LLP
Vancouver, BC
- Temporary
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…

Salesforce

Customer Success Manager

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements:

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to ensure high-value customers achieve significant return on investment through the Salesforce platform. They are responsible for managing technical and business stakeholder relationships, overseeing project deliverables, and driving customer adoption and renewal.

Requirements

Candidates must have 3-4 years of relevant industry experience in Customer Success, SaaS, or Data Management. Strong consulting skills, proficiency in cloud data platforms, and the ability to translate technical concepts into business value are required.

Skills

Customer Success
SaaS
Data Management
Consulting
Stakeholder Management
AI Literacy
Prompt Engineering
Cloud Migration
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Strategic Planning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AI CRM
Agentforce
Customer Success Manager
SaaS
Cloud Data Management
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Prompt Engineering
AI Agents
Cloud Migration
Strategic Advisory
Stakeholder Management
Business Value
Technical Health
Renewal Management
Signature Deliverables
QBR
Sentiment Analysis
Intent Analysis
Platform Features
On-Premises
Cloud Modernization
AI Associate
Administrator
Data 360

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