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Added 29 mins ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 29 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
Regional Manager – Residential Property Management
Added 29 mins ago
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Hub Manager (Mississauga)
Trexity
Richmond Hill, ON
- Full-time
Trexity is hiring a Hub Manager to run our 5k+ sq. ft. Mississauga hub, the operational heart of same-day delivery across the Greater Toronto Area. This is a net-new role that joins our…
Added 29 mins ago
S
Branch Manager - Level II
SASCU
Salmon Arm, BC
- Full-time
As the Branch Manager, you will provide leadership and direction to the branch team, turning hope into action by ensuring every member experience is positive, efficient, and meaningful.…
Added 29 mins ago
TS
Project Manager- Water/Wastewater
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
We have partnered with an established Engineering Consulting Firm who is looking to add a Project Manager(Water/Wastewater) to their growing team. This is a full-time hybrid opportunity,…
Added 29 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
We are seeking an experienced Regional Manager to lead business growth, operational performance, and client relationships within a growing commercial construction environment.
Added 59 mins ago
DG
Restaurant General Manager
DC Global Talent Inc.
AB · Alberta, Canada
- $70,000 to $80,000 CAD / year
- Full-time
We are looking for a Restaurant General Manager for a luxury resort in Alberta, Canada. Reporting to the Assistant Director of Food and Beverage, this is a senior leadership role overseeing…
Added 1 hour ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
…Canada, they are seeking a Commercial Business Development Manager to lead commercial growth initiatives throughout Nova…
Added 1 hour ago
IS
Customer Success Manager - Quebec
InnovMetric Software Inc.
QC
- Full-time
By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer…
Added 1 hour ago
AC
Operations Manager - Healthcare, Food, Laundry & Housekeeping
Aramark Canada
Cochrane, AB
- Full-time
Aramark Canada is looking for an Operations Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that…
Added 1 hour ago
SC
Front End - Clerk Sales/Service - Tier II SW
Safeway Canada
Brandon, MB
- Full-time
Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational…
Added 1 hour ago
TH
Project Manager| Temporary Full-Time|2085 Hurontario -CVH Dpt IS PMO
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Manager PMO & Digital Planning this position plays an integral role in the successful delivery of Information & Digital Services projects within THP. The Project Manager…
Added 2 hours ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 2 hours ago
CH
Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Crash Hotel operates 24/7. The manager is responsible for creating reliable systems and team coverage for after-hours needs. However, as the senior operational leader, you are also the last…
Added 2 hours ago
DG
Catering Manager
Dexterra Group
Winnipeg, MB
- Full-time
We are seeking a dynamic and results-driven Catering Manager to join us. This is an excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Rawdon, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
AH
Planner
Alberta Health Services
Red Deer, AB
- Full-time
…and managing AHS Medical Staff workforce. Reporting to the Manager, Physician Resources, the Coordinator is responsible and accountable for managing physician workforce planning,…
Added 2 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 2 hours ago
AH
Program Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Classification: Program Manager Union: Exempt Unit and Program: Stollery Children's Hospital Primary Location: Stollery Children's Hospital Location Details: As Per Location Temporary…
Added 3 hours ago
A
General Manager - Fairmont Le Chateau Frontenac
AccorHotel
Quebec, QC
- Full-time
As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial…
Added 3 hours ago
A
Interim Office Manager
AccorHotel
Jasper, AB
- Full-time
We are seeking a highly organized, technologically savvy and forward-thinking Office Manager to help transform how our Sales & Marketing division operates at Fairmont Jasper Park Lodge.…
Added 4 hours ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices;…
Added 4 hours ago
D
Catering Manager
Dexterra
Winnipeg, MB
- $53,000 to $57,000 CAD / year
- Full-time
We are seeking a dynamic and results-driven Catering Manager to join us. This is an excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive…
Added 5 hours ago
DB
Business Development Manager/Area Business Manager - Jaipur
Dr. B. Lal Clinical Laboratory
Burlington, ON
- Full-time
The Business Development Manager is responsible for driving growth by identifying and acquiring new customers within the zone. This role involves prospecting, customer profiling, building…

Salesforce

Customer Success Manager

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements:

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to ensure high-value customers achieve significant return on investment through the Salesforce platform. They are responsible for managing technical and business stakeholder relationships, overseeing project deliverables, and driving customer adoption and renewal.

Requirements

Candidates must have 3-4 years of relevant industry experience in Customer Success, SaaS, or Data Management. Strong consulting skills, proficiency in cloud data platforms, and the ability to translate technical concepts into business value are required.

Skills

Customer Success
SaaS
Data Management
Consulting
Stakeholder Management
AI Literacy
Prompt Engineering
Cloud Migration
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Strategic Planning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AI CRM
Agentforce
Customer Success Manager
SaaS
Cloud Data Management
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Prompt Engineering
AI Agents
Cloud Migration
Strategic Advisory
Stakeholder Management
Business Value
Technical Health
Renewal Management
Signature Deliverables
QBR
Sentiment Analysis
Intent Analysis
Platform Features
On-Premises
Cloud Modernization
AI Associate
Administrator
Data 360

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