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Added 53 mins ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 1 hour ago
AI Adoption & Engagement Lead
Bell
Toronto, ON
…strategies. You will act as an internal consultant and strategic advisor, working directly with business units to analyze current workflows and lead interactive discovery workshops. By…
Added 1 hour ago
S
Beauty Advisor - Part Time
Sephora
Kingston, ON
- $19.2 to $22.6 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 1 hour ago
NB
Wealth associate
National Bank of Canada
Sorel-Tracy, QC
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 1 hour ago
NC
Advisor, Project Commercial -Americas and Africa
Newmont Corporation
Vancouver, BC
- Full-time
Promote a culture of safety, accountability, collaboration, and continuous learning.
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 hour ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
Foster a culture of innovation, collaboration, and continuous learning focused on partner success and technical excellence.
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 1 hour ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Toronto, ON
- Full-time
As Senior Legal Counsel, you will serve as a trusted advisor and key strategic leader navigating complex global legal landscapes to directly accelerate Docebo’s growth. Partnering with…
Added 2 hours ago
SD
Beauty Advisor, Contractor Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
…program, flexible and varied schedules, competitive pay and online learning through…
Added 3 hours ago
L
Sr Tech Sales Engineer Rep (LETS)
Lenovo
Markham, ON
- $105,000 to $161,000 CAD / year
…Data Center Solutions portfolio. Acting as a trusted technical advisor, this individual partners with Lenovo sales teams, technical sales specialists, business partners, and customers to…
Added 4 hours ago
R
Associate
RBC
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 6 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Foster a culture that embraces innovation, curiosity, learning, and operational excellence.
Added 7 hours ago
Appointment Coordinator (Toyota on the Trail)
Go Auto
Edmonton, AB
…programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and…
Added 7 hours ago
Service Advisor (Northstar Hyundai)
Go Auto
Edmonton, AB
Service Advisor – No Evenings, Great Pay, and Real Career Growth
Added 7 hours ago
Appointment Coordinator (Dams Ford Lincoln)
Go Auto
Surrey, BC
…programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and…
Added 7 hours ago
Parts Advisor (Mercedes-Benz South Calgary)
Go Auto
Calgary, AB
At Go Auto, where you start is only the beginning. Through mentorship, hands on learning, and Go Auto University, you'll have access to training and development opportunities designed to…
Added 7 hours ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 8 hours ago
Electrical and Control Senior Specialist
Lloyds Register
Burlington, ON
Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
Added 8 hours ago
Senior Cloud Technical Account Manager - Vancouver, CAN , AWS Enterprise Support
Amazon
Vancouver, BC
…role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500…
Added 8 hours ago
Sr. Cloud Technical Account Manager - Canada, FSI Canada
Amazon
Toronto, ON
…role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500…
Added 9 hours ago
PP
Outside Sales Engineer
Preston Phipps Inc
Mississauga, ON
- Full-time
…Canada. In this role, you’ll learn how to become a trusted advisor to contractors, consultants, and end users - helping them design, optimize, and maintain high‑performance mechanical…
Added 11 hours ago
ZL
[SCFD2MWC] AI Architect
ZettaMine Labs Pvt. Ltd.
Canada
- Full-time
Create AI-ready data foundations for Generative AI, machine learning, and analytics use cases.
Added 11 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
Heather Finn, Advisor, Talent Acquisition – Physician Recruitment
Added 12 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Foster a culture that embraces innovation, curiosity, learning, and operational excellence.

Salesforce

Customer Success Manager

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-4 years experience supporting customers using enterprise cloud data management platforms.
Posting language: English
Posted: Oct 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

Cloud/Platform Requirements:

3-4 years experience supporting customers using enterprise cloud data management platforms.
Working knowledge of core data platform features:
- Integration (ETL, ELT)
- Data Governance
- Master Data Management (MDM)
- Data Quality.
- Application Integration & Business Processes
- API Management
Understanding of consumption-based or AOV-driven licensing models.
Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus.

Preferred Requirements

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to ensure high-value customers achieve significant return on investment through the Salesforce platform. They are responsible for managing technical and business stakeholder relationships, overseeing project deliverables, and driving customer adoption and renewal.

Requirements

Candidates must have 3-4 years of relevant industry experience in Customer Success, SaaS, or Data Management. Strong consulting skills, proficiency in cloud data platforms, and the ability to translate technical concepts into business value are required.

Skills

Customer Success
SaaS
Data Management
Consulting
Stakeholder Management
AI Literacy
Prompt Engineering
Cloud Migration
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Strategic Planning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AI CRM
Agentforce
Customer Success Manager
SaaS
Cloud Data Management
ETL
ELT
Data Governance
Master Data Management
Data Quality
API Management
Prompt Engineering
AI Agents
Cloud Migration
Strategic Advisory
Stakeholder Management
Business Value
Technical Health
Renewal Management
Signature Deliverables
QBR
Sentiment Analysis
Intent Analysis
Platform Features
On-Premises
Cloud Modernization
AI Associate
Administrator
Data 360

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