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Added 2 mins ago
Project Procurement Lead
ATS Automation
Cambridge, ON
…suppliers and project delivery meet? As a Project Procurement Lead, you will own the material budget and material schedule for assigned projects, translating evolving technical requirements…
Added 2 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
Added 2 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Set an ambitious vision for and lead a global team of 8 experts across Enablement Business Partnering, Program Development, Operations, and AI.
Added 2 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
Lead the implementation of UHN’s Master Plan, overseeing capital planning, project prioritization, feasibility assessments, scheduling, and risk management to support long-term…
Added 17 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Set an ambitious vision for and lead a global team of 8 experts across Enablement Business Partnering, Program Development, Operations, and AI.
Added 17 mins ago
OI
Senior Organizational Change Manager
OXARO Inc.
Ottawa, ON
- Full-time
Lead end-to-end change management planning and execution for organizational restructuring initiatives.
Added 17 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
As Industry Relations & Business Development Lead, you’ll drive outreach and business development initiatives, cultivate new partnerships, and grow existing relationships with industry,…
Added 18 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 18 mins ago
S
Property & Maintenance Manager
Scotlynn
Brantford, ON
- Full-time
…maintenance of Scotlynn facilities and special projects. You will lead various teams, coordinate contractors, and ensure all work meets building codes, safety standards, and operational…
Added 18 mins ago
Reliability Engineering
Natus
Oakville, ON
Lead cross-functional product reliability planning across Hardware, Firmware, Software, Systems Engineering, Quality, Manufacturing, and Service teams.
Added 18 mins ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
Lead this as a signature project, building the guidance, training, and accountability that ensure hiring managers are engaged, prepared, and consistent throughout the recruitment journey.
Added 18 mins ago
E
Senior Planner and Scheduler
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Lead weekly/monthly schedule progress meetings, touchpoints, and workshops with Clients and Trade Partners.
Added 18 mins ago
Senior Corporate Account Executive - Vancouver
ClassPass
Canada
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple,…
Added 18 mins ago
Senior Corporate Account Executive - Toronto
ClassPass
Canada
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple,…
Added 18 mins ago
RU
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM US LLP
Toronto, ON
- Full-time
Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
Added 18 mins ago
R
Marketing Manager, Client Communications
RBC
Toronto, ON
- Full-time
RBC is looking for an experienced and passionate marketer to lead our email marketing program for RBC Direct Investing. You will own the end-to-end production and delivery of email…
Added 18 mins ago
M
Senior Manager, Technology Operations Centre
Moneris
Toronto, ON
- Full-time
Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business…
Added 33 mins ago
S
Cartographer – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
The successful candidate will lead the development and application of cartographic standards, oversee the review and quality control of map outputs, and produce clear, visually effective…
Added 33 mins ago
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Director – East Harbor
SYSTRA
Toronto, ON
- Full-time
Knowledge of principles and practices of architecture, urban planning, engineering design and their application to the construction of infrastructure, facilities, and related works.
Added 33 mins ago
JI
Executive Assistant
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Vice President, Supply Chain & Quality, the Vice President, Planning and the Vice President, Strategic Initiatives by ensuring the smooth coordination of executive priorities,…
Added 33 mins ago
Store Manager
UFA Co-operative Ltd.
Grimshaw, AB
Lead, coach, and develop a customer-focused team committed to delivering exceptional service.
Added 33 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Lead the end-to-end delivery of COVE’s Innovation Challenges Program, from identifying operational needs and sourcing solutions through challenge design, SMB project execution, validation…
Added 33 mins ago
B
REGIONAL ADVISOR, OPERATIONAL EXCELLENCE- ADVISORY SERVICES - Montreal
BDC
Montreal, QC
- Full-time
Lead the regional rollout of approved AS strategies, content, products, and GTM initiatives for the West.
Added 33 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Engage early in planning and delivery so that SEO/GEO impacts, dependencies, requirements, and opportunities are addressed before implementation.
Added 33 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…transformation priorities - contact centre performance is one current application of this capability, not its…

Salesforce

Customer Success Manager - Core Clouds

Vancouver, BC, Canada
Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For British Columbia-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Salesforce platform. They are responsible for managing stakeholder relationships, driving feature adoption, and proactively monitoring technical health using AI-driven insights.

Requirements

Candidates should have 3+ years of experience in Customer Success, Salesforce, or SaaS platform environments with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud features, including automation and reporting, is required.

Skills

Customer Success
Salesforce
SaaS
Consulting
Stakeholder Management
Sales Cloud
Service Cloud
Business Value Alignment
Technical Advisory
Data Analysis
Automation
Project Management
Strategic Planning
Relationship Management
Cloud Computing
AI Integration

Benefits

Health and wellness resources
AI-driven productivity tools
Professional development support
Equitable compensation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
SaaS
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
AI
Agentforce
Einstein
Digital Transformation
Consulting
Stakeholder Management
Automation
Data Quality
Pipeline Management
Case Management
Omni-Channel Routing
QBR
Sentiment Analysis
Cloud Computing
Business Strategy
Technical Support
Customer Experience
Lead-to-Cash
SLA Management
Platform App Builder
Administrator

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