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Added 4 mins ago
C
Manager, Communications
CDN
Calgary, AB
- Full-time
…role responsible for internal and external communications, marketing, digital strategy, advertising, brand management, public relations, community investment, corporate culture, and…
Added 4 mins ago
Front of House - Server with Evening and Late night Availability
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 50 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
…Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience, we’ve come a long way from our first customer in 2011, but…
Added 2 hours ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
…partners with cross-functional departments, including Operations, Marketing, IT, and Human Resources to ensure a holistic and aligned approach to sales that maximizes company growth and…
Added 2 hours ago
EL
Store Manager - Le Labo- Full time - Vancouver, CA
Estée Lauder Companies
Vancouver, BC
- Full-time
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit…
Added 2 hours ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
Collaborate with Sales, Product, Marketing, Sales Operations, and Enablement partners to align sales messaging, go-to-market priorities, and field execution.
Added 2 hours ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…follow-up, intake handled between client matters, inconsistent marketing, and administrative work competing with billable time. Building larger intake, administrative, and marketing teams…
Added 2 hours ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
L'équipe Marketing produit et secteur d'activité de Genetec fait le lien entre la technologie, les ventes et la stratégie de marché. Nous aidons les clients à comprendre la valeur…
Added 2 hours ago
GR
Executive Assistant to CEO
Goldbeck Recruiting
Burnaby, BC
- $75,000 to $100,000 CAD / year
- Full-time
An opportunity is available for a proactive, resourceful, and adaptable Executive Assistant to support the CEO, work closely with the team, and help drive growth. This high-responsibility…
Added 3 hours ago
2L
Senior Business Development Executive
247 Labs
Toronto, ON
- Full-time
Role Description This full-time, on-site Senior Business Development Executive role is based in Toronto, ON. The person in this role will identify and pursue new business opportunities,…
Added 3 hours ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
Highly effective communicator with executive presence.
Added 3 hours ago
CC
Sales Business Development Executive
Change Connect
Toronto, ON
- Full-time
Role Description The Sales Business Development Executive is a full-time, hybrid role based in Toronto, ON, with a mix of on-site client interaction and work-from-home flexibility. In this…
Added 3 hours ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
…Best Workplaces in Canada, Best Workplaces with Most Trusted Executive Teams, among…
Added 3 hours ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
We're hiring our first Events Marketing Manager to own Fellow's events program end to end: webinars, our presence at industry conferences, and the intimate dinners we host around them.…
Added 3 hours ago
I
Business Development Representative
Ideogram
Toronto, ON
- Full-time
You’ll work closely with our Enterprise Account Executives, marketing, and product teams to open doors with quality-obsessed brands and build the pipeline that drives Ideogram’s enterprise…
Added 4 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…Ontario, growing toward a national footprint. We are seeking a Marketing Manager to own our brand, content, and campaigns, and to run the marketing engine that supports our commercial team…
Added 4 hours ago
A
Community Growth Associate
Assemble
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
Executive Platforms (executiveplatforms.com) hosts summits that provide senior executives with a unique space to explore new ideas, innovations, and inspirations, fostering personal and…
Added 4 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
…to be promoted to positions such as Sales Associate or Sales Executive based on performance and demonstrated skills. We are committed to supporting your professional development and helping…
Added 4 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
…to be promoted to positions such as Sales Associate or Sales Executive based on performance and demonstrated skills. We are committed to supporting your professional development and helping…
Added 5 hours ago
U
Principal Sales Performance Coach
UKG
Canada
- Full-time
Collaborate with Sales, Product, Marketing, Sales Operations, and Enablement partners to align sales messaging, go-to-market priorities, and field execution.
Added 5 hours ago
RI
Senior Marketing Manager
Rentokil Initial
Milton, ON
- $100,000 to $130,000 CAD / year
- Full-time
Present marketing reviews, investment cases, and strategic recommendations to executive and board stakeholders.
Added 5 hours ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
Best Workplaces™ in Canada 2022 - 2026 | Best Workplaces™ with Most Trusted Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services & Insurance 2022 - 2026 | Best Workplaces™…
Added 5 hours ago
Adjoint·e Exécutif·ve-Executive Assistant
Nesto Group(e)
Montreal, QC
En tant qu’adjoint·e exécutif·ve, vous serez un pilier stratégique pour quelques membres de notre équipe exécutive. Plus précisément de faire équipe avec notre Chef des opérations (COO),…
Added 5 hours ago
Adjoint·e Exécutif·ve-Executive Assistant
nesto
Montreal, QC
En tant qu’adjoint·e exécutif·ve, vous serez un pilier stratégique pour quelques membres de notre équipe exécutive. Plus précisément de faire équipe avec notre Chef des opérations (COO),…
Added 5 hours ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the…

Salesforce

Customer Success Manager - Core Clouds

Vancouver, BC, Canada
Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For British Columbia-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Salesforce platform. They are responsible for managing stakeholder relationships, driving feature adoption, and proactively monitoring technical health using AI-driven insights.

Requirements

Candidates should have 3+ years of experience in Customer Success, Salesforce, or SaaS platform environments with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud features, including automation and reporting, is required.

Skills

Customer Success
Salesforce
SaaS
Consulting
Stakeholder Management
Sales Cloud
Service Cloud
Business Value Alignment
Technical Advisory
Data Analysis
Automation
Project Management
Strategic Planning
Relationship Management
Cloud Computing
AI Integration

Benefits

Health and wellness resources
AI-driven productivity tools
Professional development support
Equitable compensation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
SaaS
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
AI
Agentforce
Einstein
Digital Transformation
Consulting
Stakeholder Management
Automation
Data Quality
Pipeline Management
Case Management
Omni-Channel Routing
QBR
Sentiment Analysis
Cloud Computing
Business Strategy
Technical Support
Customer Experience
Lead-to-Cash
SLA Management
Platform App Builder
Administrator

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