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Added 1 min ago
RH
Construction Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
Prepare conceptual budgets and assist with cost planning during the pre-construction phase.
Added 1 min ago
VS
Uncertified Cook II (2026-10995)
Verve Senior Living
Toronto, ON
- Other
…dining experience. Under the direction of the Dining Services Manager or designate, the cook is responsible for food preparation and plating of attractive and nutritious meals and snacks.…
Added 1 min ago
B&
Industrial Cybersecurity Senior Consultant 1
Black & Veatch
Markham, ON
- Full-time
Added 1 min ago
VS
Uncertified Cook II (Casual) - Canterbury Place (2026-11006)
Verve Senior Living
Toronto, ON · North York, ON
- Other
…dining experience. Under the direction of the Dining Services Manager or designate, the cook is responsible for food preparation and plating of attractive and nutritious meals and snacks.…
Added 1 min ago
SH
Manager, Access to Care
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director of Patient Flow, the Manager, Access to Care will directly manage and supervise site-based Bed Allocation staff, ensuring accountability and operational…
Added 1 min ago
IR
Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
- Full-time
Added 1 min ago
B
Cleaning Supervisor
BGIS
Lethbridge, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
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SN
Assistant Manager of Resident Care (AMRC / Assistant Director of Care ADOC Registered Nurse) – Long Term Care
S&R Nursing Homes
Cambridge, ON
- Full-time
Grow in your Nursing career and support your community in this leadership role! As the Assistant Manager of Resident Care, your guidance helps shape care delivery, support your team, and…
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M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
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B
Senior Estimator
Buttcon
Vancouver, BC
- Full-time
…role in calculating major construction cost estimates, and planning, developing, negotiating, and performing contract execution for a project. This role is based in Vancouver, BC. The…
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O
Associate Director, Search
OMD
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
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S
Station Design Manager
SYSTRA
Montreal, QC
- Full-time
The Station Design Manager will lead and coordinate the multidisciplinary design of rail stations and associated facilities across all project stages. The Station Design Manager is…
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A
Transportation/Execution Manager
ADM
Windsor, ON
- Full-time
Reporting to the Commercial Manager, the Transportation Manager leads all domestic and export transportation functions (truck, rail, and vessel). This pivotal role optimizes transportation…
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R
Store Manager - Fairview Pointe-Claire
RW&CO
Pointe-Claire, QC
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 1 min ago
OM
Director, Performance
Omnicom Media
Toronto, ON
- Full-time
Lead strategic planning across client portfolios, aligning paid social to business outcomes
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RL
Growth Manager
Royal LePage
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Candidates should possess solid Project Management skills, including planning, prioritizing, and executing growth-focused initiatives.
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OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
Manager, Enterprise Strategy and Data Management
Added 2 mins ago
SN
Clinical Resource Manager
S&R Nursing Homes
London, ON
- Full-time
The Clinical Resources Manager will support clinical leaders to manage and assist the clinical staffing functions of the direct care services at the Home. The Clinical Resources Manager is…
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O
Buyer
OMD
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 2 mins ago
HB
Business Development Manager, Wealth Channel - Southwestern Ontario
HomeEquity Bank
London, ON
- Full-time
The Business Development Manager is responsible for growing referral business in an assigned territory by building strong relationships with referral partners and clients. The role manages…
Added 2 mins ago
GE
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
Calgary, AB
- Full-time
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…
Added 2 mins ago
CH
Executive Assistant
Covenant Health Canada
AB · Edmonton, AB
- Contract
Reporting to the Corporate Services Manager, Medical Affairs, the Executive Administrative Assistant provides administrative and operational support to senior physician leadership within…
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W
Asset Protection Associate- F/T
Walmart
Woodstock, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
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W
Asset Protection Associate
Walmart
Woodstock, ON
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
St.-Romuald, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…

Salesforce

Customer Success Manager - Core Clouds

Vancouver, BC, Canada
Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For British Columbia-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Salesforce platform. They are responsible for managing stakeholder relationships, driving feature adoption, and proactively monitoring technical health using AI-driven insights.

Requirements

Candidates should have 3+ years of experience in Customer Success, Salesforce, or SaaS platform environments with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud features, including automation and reporting, is required.

Skills

Customer Success
Salesforce
SaaS
Consulting
Stakeholder Management
Sales Cloud
Service Cloud
Business Value Alignment
Technical Advisory
Data Analysis
Automation
Project Management
Strategic Planning
Relationship Management
Cloud Computing
AI Integration

Benefits

Health and wellness resources
AI-driven productivity tools
Professional development support
Equitable compensation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
SaaS
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
AI
Agentforce
Einstein
Digital Transformation
Consulting
Stakeholder Management
Automation
Data Quality
Pipeline Management
Case Management
Omni-Channel Routing
QBR
Sentiment Analysis
Cloud Computing
Business Strategy
Technical Support
Customer Experience
Lead-to-Cash
SLA Management
Platform App Builder
Administrator

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