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Added 4 mins ago
MA
Website Transformation Digital Communications Specialist
Manpower Alberta
Calgary, AB
- Contract
We are seeking a strategic Digital Communications Specialist to lead the business and content transformation of our corporate website ecosystem. Rather than writing code or configuring…
Added 4 mins ago
OP
District Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Sault Ste. Marie, ON
- $110,638 to $155,942 CAD / year
- Full-time
Lead the strategic direction of district operations that support the sustainable management of natural resources and contribute to the social, environmental, and economic well-being of…
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Consultant
NovaSpace
Montreal, QC
- Full-time
…in guiding private companies and government entities through strategic decisionmaking processes, Novaspace offers end-to-end consulting services, from project strategy definition to…
Added 4 mins ago
AA
Product Line Manager
AMI Attachments®
Hawkesville, ON
- Full-time
Strong communication, organization and project-coordination skills.
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TikTok Commerce - Marketing Campaign Manager
TikTok
Toronto, ON
- Full-time
…and smooth cross-functional collaboration. This team seeks a strategic thinker with strong collaboration skills, proven experience in campaign operations and management, and the ability to…
Added 4 mins ago
AA
Directeur (trice) technique / Technical Director
Avera Audiovisual
Montreal, QC
- Full-time
Reporting to the Production team, the Technical Director plays a strategic role in managing and advancing the technical aspects of the company's events. They oversee all technical…
Added 4 mins ago
K
Digital Content Manager
kg&a
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
kg&a is a well-established Canadian consulting firm specializing in strategic communications, and advisory services. The organization works with a diverse portfolio of clients to develop…
Added 5 mins ago
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Director, Insurance
CIBC
Toronto, ON
- Full-time
You can demonstrate extensive experience in product management, strategic planning, and project management sufficient to identify, develop, and implement approved initiatives (experience…
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Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 5 mins ago
Senior Manager Focus Factory
Acuity Inc.
Brossard, QC
Operational & Team Leadership: Lead daily manufacturing activities to achieve SQDIP (Safety, Quality, Delivery, Inventory, Productivity) targets and establish accountability via KPIs. Build…
Added 5 mins ago
Industrial I&C Engineer
City of Edmonton
AB
…critical technical support to our Operations, Maintenance, and Project…
Added 20 mins ago
Project Procurement Lead
ATS Automation
Cambridge, ON
Do you enjoy solving problems where engineering, manufacturing, suppliers and project delivery meet? As a Project Procurement Lead, you will own the material budget and material schedule…
Added 20 mins ago
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Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
Reporting to our VP Strategic Programs, you’ll lead the program independently, be part of its executive steering group and represent Masabi in senior conversations. This is an individual…
Added 20 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
Lead the implementation of UHN’s Master Plan, overseeing capital planning, project prioritization, feasibility assessments, scheduling, and risk management to support long-term…
Added 35 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
Are you a relationship-builder who thrives on connecting industry leaders, identifying new opportunities, and turning strategic connections into meaningful partnerships? Join Rogers…
Added 35 mins ago
LT
Account Supervisor
Leo Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
This is an opportunity to work on some of Canada’s most iconic brands and a wide range of strategic and creative challenges. You’ll work closely with experienced leaders across Account…
Added 35 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 35 mins ago
Business Development - Lead, Business Development & Sales
PUC People & Culture Team
Sault Ste. Marie, ON
…commercial, and utility sectors. The successful candidate will lead business development, sales, marketing, client engagement, and strategic market development activities, while positioning…
Added 35 mins ago
IF
Salesforce Solution Architect
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- $120,000 CAD / year
- Full-time
Would you like to contribute to a large-scale digital transformation and apply your architecture expertise to strategic initiatives? As a Salesforce Solution Architect, you will play a key…
Added 35 mins ago
GE
Operations Integration Specialist
GFL Environmental Inc.
Edmonton, AB · Vaughan, ON
- Full-time
We are looking for a strategic and empathetic Operations Integration Specialist to lead the transition experience for our newly acquired companies. In this role, you will be the "bridge"…
Added 35 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, ATS Standards, the Manager, Military Integration and Coordination is NAV CANADA’s national lead for civil-military airspace integration, shaping the strategic…
Added 50 mins ago
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Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Lead the development, execution, and oversight of an effective Compliance Monitoring and Testing program.
Added 50 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
Lead the implementation of UHN’s Master Plan, overseeing capital planning, project prioritization, feasibility assessments, scheduling, and risk management to support long-term…
Added 50 mins ago
S
Directeur maintenance/Directrice maintenance
St-Amour
Châteauguay, QC
- Full-time
A Strategic Leadership Opportunity in Manufacturing
Added 50 mins ago
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Cartographer – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Join SYSTRA Canada in shaping the future of Canada with this impressive ALTO high-speed rail project connecting Quebec City to Toronto, the largest infrastructure project in Canada in…

Salesforce

Customer Success Manager - Core Clouds

Vancouver, BC, Canada
Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).

What You'll Actually Be Doing

Customer Accountability and Value Alignment

Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion, overseeing the experience throughout the Signature lifecycle.
Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer experience.

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams, tracking usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) and conducting quarterly reviews of feature usage.
Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership, acting as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.

Technical Health, Adoption, and Risk Management

Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring, and use AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops), and escalate complex automation, data model, routing, or integration questions to technical resources.

You're Our Person If...

Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations, with excellent communication skills to translate technical concepts into business terms.
3-4 years experience supporting customers using Sales Cloud and Service Cloud, with working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes, and familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros).

Even Better If...

Sales Cloud Consultant and Service Cloud Consultant certifications, plus additional Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For British Columbia-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Salesforce platform. They are responsible for managing stakeholder relationships, driving feature adoption, and proactively monitoring technical health using AI-driven insights.

Requirements

Candidates should have 3+ years of experience in Customer Success, Salesforce, or SaaS platform environments with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud features, including automation and reporting, is required.

Skills

Customer Success
Salesforce
SaaS
Consulting
Stakeholder Management
Sales Cloud
Service Cloud
Business Value Alignment
Technical Advisory
Data Analysis
Automation
Project Management
Strategic Planning
Relationship Management
Cloud Computing
AI Integration

Benefits

Health and wellness resources
AI-driven productivity tools
Professional development support
Equitable compensation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
SaaS
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Life Sciences Cloud
Media Cloud
AI
Agentforce
Einstein
Digital Transformation
Consulting
Stakeholder Management
Automation
Data Quality
Pipeline Management
Case Management
Omni-Channel Routing
QBR
Sentiment Analysis
Cloud Computing
Business Strategy
Technical Support
Customer Experience
Lead-to-Cash
SLA Management
Platform App Builder
Administrator

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