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Added 20 mins ago
AS
CCaaS Solution Designer/ TL
Apex Systems
Toronto, ON
- $80 to $82 USD / hour
- Full-time
Apex is seeking a Senior CCaaS Solution Designer to join the Contact Centre Technology team at a large financial institution in downtown Toronto.
Added 20 mins ago
AS
Delivery Lead CCaaS
Apex Systems
Toronto, ON
- $75 to $85 USD / hour
- Contract
The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of…
Added 20 mins ago
R
Senior Golang Developer
Raise
Toronto, ON
- Full-time
Independently lead smaller projects or application initiatives.
Added 1 hour ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 1 hour ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…level standards by monitoring all essential components of the application or database, establishing effective working relationships with vendors and communicating with the IT…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
R|
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 6 hours ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City divisions and vendors, oversee implementation…
Added 7 hours ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City divisions and vendors, oversee implementation…
Added 7 hours ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City divisions and vendors, oversee implementation…
Added 8 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Open Liberty. The successful candidate will contribute to application architecture, software development, data pipelines, system integration, testing, deployment, troubleshooting, and…
Added 8 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
…ideal candidate will have demonstrated experience in project integration, scope, time, cost, quality, resource, communication, risk, and procurement management. The successful candidate…
Added 8 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
…ideal candidate will have demonstrated experience in project integration, scope, time, cost, quality, resource, communication, risk, and procurement management. The successful candidate…
Added 8 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
…ideal candidate will have demonstrated experience in project integration, scope, time, cost, quality, resource, communication, risk, and procurement management. The successful candidate…
Added 8 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Open Liberty. The successful candidate will contribute to application architecture, software development, data pipelines, system integration, testing, deployment, troubleshooting, and…
Added 8 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Open Liberty. The successful candidate will contribute to application architecture, software development, data pipelines, system integration, testing, deployment, troubleshooting, and…
Added 9 hours ago
A
Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Manager, Data Governance Implementation, to join our Technology Partners team.
Added 11 hours ago
CT
SECURITY ARCHITECT
Chrome Technologies
Toronto, ON
- Full-time
We are looking for a Security Architect to join our consulting team on a permanent basis.
Added 16 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
As a Senior Member of our Front Office team, the FX Sales Team Lead has responsibility for leading a sales team, establishing sales objectives and implementing sales programs. They are…
Added 16 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…level standards by monitoring all essential components of the application or database, establishing effective working relationships with vendors and communicating with the IT…
Added 16 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 17 hours ago
MT
Bilingual Manager, Instructional Design
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
Added 17 hours ago
R|
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…

Salesforce

Customer Success Manager - Global Public Sector

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.
Posting language: English
Posted: Oct 8, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Escalate complex automation, data model, routing, or integration questions to technical resources

Minimum Requirements

3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Must have Cloud/Platform Requirements (Including above):

Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.
Working knowledge of core features:
- Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
- Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing

Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.

Preferred Requirements

Professional fluency in both English and French.
Higher Education or Public Sector Experience
Sales Cloud Consultant and Service Cloud Consultant certifications.
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value public sector clients, ensuring they achieve significant return on investment through the Signature Success Plan. This role involves managing stakeholder relationships, driving product adoption, and coordinating technical and business resources to ensure platform stability and success.

Requirements

Candidates must have at least 3 years of experience in Customer Success or Salesforce platform management, with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud, along with the ability to translate technical concepts into business terms, is required.

Skills

Customer Success
Salesforce Platform
Sales Cloud
Service Cloud
Consulting
Stakeholder Management
Business Value Alignment
Technical Troubleshooting
AI Literacy
Prompt Engineering
Data Analysis
Relationship Management
Strategic Planning
Cloud Computing
Public Sector Expertise

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
AI CRM
Agentforce
Signature Success Plan
Sales Cloud
Service Cloud
Public Sector
Cloud Computing
Consulting
Stakeholder Management
AI Agents
Prompt Engineering
Data Quality
Pipeline Hygiene
Forecasting
Omni-channel Routing
Journey Builder
Einstein for Sales
Einstein for Service
SLA Management
Lightning Console
Lead-to-cash
Case Management
Technical Health
Risk Management
Strategic Advisory
Platform App Builder
Data 360 Specialist
Agentblazer

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