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Jobs in Canada

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Added 31 mins ago
S
Seasonal Associate
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Here’s where you come in…You’re part tech guru and part sales ninja. You’re hungry to sell and all about awesome customer service. Of course, you’ll be asked to meet business objectives,…
Added 1 hour ago
S
Seasonal Associate
sephora.com
Toronto, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 3 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 3 hours ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 4 hours ago
Sales Associate (Peace River Ford)
Go Auto
Peace River, AB
Learn and Grow - We're committed to your growth and development. Our Go Auto University will equip you with the skills and knowledge you need to become a top-performing sales professional.…
Added 4 hours ago
GD
DYNAMITE - Stylist - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
- Full-time
Our Stylists are the heartbeat of our stores, infusing them with energy and creating unforgettable experiences for every customer. Beyond just styling, they’re all about making real…
Added 6 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 6 hours ago
MB
Montana's Manager, Guest Experience
Montanas BBQ & Bar
Airdrie, AB
- Full-time
Bonus points for Post-secondary education, preferably in hospitality and/or a business related field
Added 6 hours ago
S
Seasonal Associate
Sephora
Rocky View, AB
- $17 to $20 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 8 hours ago
TH
Assistant Store Manager - Full-Time
Tommy Hilfiger
Mississauga, ON
- Full-time
…experience, oversee key operational functions, drive performance and maintain a high-functioning, motivated team, while promoting and upholding the standards of our iconic brand, all under…
Added 9 hours ago
SC
Wireless Sales Consultant
Staples Canada
Charlottetown, PE
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 9 hours ago
S
Seasonal Associate
Sephora
Toronto, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 10 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
The Event Producer is primarily responsible for the successful planning and execution of corporate events, association events, keynotes, special events and branding activations. The Event…
Added 12 hours ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
Mississauga, ON
- Full-time
…experience, oversee key operational functions, drive performance and maintain a high-functioning, motivated team, while promoting and upholding the standards of our iconic brand, all under…
Added 13 hours ago
LC
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Red Deer, AB
- Full-time
Develops and executes strategies to improve business efficiency at the store
Added 13 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Dieppe, NB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 14 hours ago
CB
Full Time-Sales Associate
COBS Bread
Guelph, ON
- Full-time
Our training program - Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program
Added 14 hours ago
SC
Retail Print & Services Supervisor
Staples Canada
Quesnel, BC
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 14 hours ago
CA
Sales Associate Intern (Locations include Alberta, Winnipeg, Manitoba, & Ontario)
Corteva Agriscience
SK · Saskatchewan, Canada
- Full-time
Corteva Agriscience is seeking highly motivated students to join our Sales Associate Internship Program for Summer 2027. Opportunities are available hiring across numerous locations…
Added 14 hours ago
CB
Full Time-Sales Associate
COBS Bread
Guelph, ON
- Full-time
Our training program – Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program.
Added 17 hours ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Identify, secure and develop strategic business partners and multipliers, including distributors/dealers, food service consultants, etc, including initial and follow up visits with partners…
Added 18 hours ago
SI
Wireless Sales Consultant
Staples Inc.
Calgary, AB
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 18 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Windsor, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 21 hours ago
TH
Department Supervisor Full Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…

Salesforce

Customer Success Manager - Global Public Sector

Toronto, ON, Canada
Canada - Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.
Posting language: English
Posted: Oct 8, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience

Strategic Advisory and Stakeholder Management

Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Solidify partnership commitments and drive innovation aligned with customers' business challenges.
Increase customer engagement with products and services and identify major political barriers to customer success.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Technical Health, Adoption, and Risk Management

AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Escalate complex automation, data model, routing, or integration questions to technical resources

Minimum Requirements

3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Must have Cloud/Platform Requirements (Including above):

Plus 3-4 years experience supporting customers using Sales Cloud, or Service Cloud.
Working knowledge of core features:
- Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
- Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing

Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.

Preferred Requirements

Professional fluency in both English and French.
Higher Education or Public Sector Experience
Sales Cloud Consultant and Service Cloud Consultant certifications.
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.

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More about this job

Responsibilities

The Customer Success Manager serves as a trusted advisor to high-value public sector clients, ensuring they achieve significant return on investment through the Signature Success Plan. This role involves managing stakeholder relationships, driving product adoption, and coordinating technical and business resources to ensure platform stability and success.

Requirements

Candidates must have at least 3 years of experience in Customer Success or Salesforce platform management, with strong consulting and communication skills. Proficiency in Sales Cloud and Service Cloud, along with the ability to translate technical concepts into business terms, is required.

Skills

Customer Success
Salesforce Platform
Sales Cloud
Service Cloud
Consulting
Stakeholder Management
Business Value Alignment
Technical Troubleshooting
AI Literacy
Prompt Engineering
Data Analysis
Relationship Management
Strategic Planning
Cloud Computing
Public Sector Expertise

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Customer Success Manager
AI CRM
Agentforce
Signature Success Plan
Sales Cloud
Service Cloud
Public Sector
Cloud Computing
Consulting
Stakeholder Management
AI Agents
Prompt Engineering
Data Quality
Pipeline Hygiene
Forecasting
Omni-channel Routing
Journey Builder
Einstein for Sales
Einstein for Service
SLA Management
Lightning Console
Lead-to-cash
Case Management
Technical Health
Risk Management
Strategic Advisory
Platform App Builder
Data 360 Specialist
Agentblazer

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