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Added 5 mins ago
C
Compliance Analyst
Clarity
Vancouver, BC
- $75,000 to $100,000 CAD / year
- Full-time
Coordinate documentation requests across internal teams and with external counsel and service providers, and support strategic and administrative projects for Legal and Compliance.
Added 5 mins ago
EC
Front Desk Housing Associate, Full Time
ESS Compass
Fort McMurray, AB
- Full-time
The responsibility of the Front Desk/Housing Associate is to be the first point of contact for all initial inquiries by the clients and associates needing to be directed to services within…
Added 5 mins ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
…and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit…
Added 19 mins ago
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Loader - Commercial
RONA
AB · Edmonton, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 19 mins ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 19 mins ago
CH
Contract, Youth Worker, Crisis Program
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Vancouver, BC · Covenant House Vancouver - Drake
- Part-time
Added 19 mins ago
Reservations Agent
Scandinave Spa
Whistler, BC
Ensure coverage of the Massage Pavilion Check-in desk throughout the day to ensure the smooth running of the massage services.
Added 19 mins ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
operational efficiency, consistency, scalability, and service delivery.
Added 35 mins ago
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IT Help Desk Specialist
True Environmental
Vancouver, BC · Saskatoon, SK · Whitehorse, YT
- Full-time
As an IT Specialist I, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support…
Added 35 mins ago
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Associate, Premium Edge
CIBC
Toronto, ON
- Full-time
…with minimal wait time to ensure the business is meeting its service levels. Strive for zero trading errors, advise supervisors and error desk of any trading errors and adjust client…
Added 35 mins ago
BM
Merchandiser - Cranbrook
Brand Momentum
Cranbrook, BC
- $20 CAD / hour
- Part-time
Don’t like the idea of sitting at a desk all day? Need to be out in the field meeting new people? Come join our dynamic team and be part of a national sales and merchandising team.…
Added 50 mins ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
Added 50 mins ago
TO
IT Support Technician - Competition # 26/029
Town of Peace River
Peace River, AB
- Internship
Experience working with a managed IT service provider or help desk ticketing system.
Added 50 mins ago
WI
Summer '27 Intern - IT Support Analyst
Welltower™ Inc. (NYSE:WELL)
Toronto, ON
- Full-time
The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on capacity. This role requires a basic understanding of personal computers, peripherals, and…
Added 50 mins ago
MR
Front Desk Assistant
Mount Royal University
Calgary, AB
- Part-time
…from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for…
Added 50 mins ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
Added 50 mins ago
GW
Réceptionniste / Commis aux comptes clients
GLOBEX WORLDWIDE COURIER
Montreal, QC
- Full-time
…international shipping solutions. We take pride in delivering reliable service, building lasting customer relationships, and fostering a collaborative work environment. We are currently…
Added 50 mins ago
RH
Information Technology Infrastructure Engineer
Robert Half
AB · Edmonton, AB
- $70,000 to $80,000 CAD / year
- Full-time
Handle Tier 2 escalations from the service desk
Added 1 hour ago
TH
Préposé(e) à la préparation des commandes (temps plein)
The Home Depot
St.-Romuald, QC
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 1 hour ago
TH
Associé(e) aux ventes - Peinture (Temps partiel)
The Home Depot
St.-Romuald, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
IT Support Analyst
Salit Steel
Welland, ON
User Support & Service Desk Management: Serve as the first point of contact for technical requests; troubleshoot desktop, laptop, mobile, peripheral, and software issues while efficiently…
Added 1 hour ago
Night Auditor
Northland Properties
Hamilton, ON
…They are required to work through the night shift on the front…
Added 1 hour ago
OG
Spécialiste du soutien technique / Technical Support Specialist
OEC Group (Canada)
Montreal, QC
- Full-time
Nous sommes à la recherche d’un(e) Spécialiste du soutien technique motivé(e) et orienté(e) vers le service à la clientèle pour soutenir les besoins technologiques quotidiens de nos…
Added 1 hour ago
TH
Order Picker Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 1 hour ago
TH
Lumber & Building Materials Sales Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…

Salit Steel

IT Support Analyst

Welland, ON, Canada

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Job details

Working hours: 40 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

WHAT ARE WE ABOUT?

At Salit Steel, we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are an integrated network of companies and partners that delivers steel solutions across North America. Now in our fifth generation, we have been family-owned and operated since 1905, and we consider our customers, industry partners, and employees to be part of the Salit Steel family. Headquartered in Niagara Falls, Ontario, we have operations across Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as assembled rebar, stainless steel rebar, and mechanical tube.

WHY JOIN US?

A values-driven, team-oriented environment – we are like a family

Competitive salary and benefits with RRSP matching

Opportunities for growth and development

A fun place to work!

Position Summary

The IT Support Analyst is responsible for providing reliable, high-quality technical support solutions across Salit Steel information systems. Serving as the primary first point of contact for IT support, this role supports end-users, mobile devices, desktop devices, network infrastructure, and business applications while maintaining timely incident resolution, user access provisioning, and system diagnostics. The position operates across both office and active manufacturing plant environments, requiring hands-on hardware/network troubleshooting and collaborative escalation to specialized IT team members as required.

Position Functions

User Support & Service Desk Management: Serve as the first point of contact for technical requests; troubleshoot desktop, laptop, mobile, peripheral, and software issues while efficiently logging, tracking, and resolving tickets.
Identity & User Access Administration: Perform account administration in Active Directory and Google Workspace, including user provisioning/deprovisioning, password resets, security group assignments, and basic access control.
Network & Systems Connectivity Diagnostics: Diagnose local network connectivity issues across LAN, WAN, WLAN (Wi-Fi), and VPN environments; perform initial diagnostics and escalate complex server or network incidents to senior IT staff.
Hardware Deployment & Asset Provisioning: Deploy, image, and configure computer hardware, printers, and peripheral equipment; perform component replacements and maintain accurate IT asset tracking records.
Manufacturing Floor Technical Support: Provide onsite technical assistance for manufacturing floor workstations, barcode/label printers, and plant hardware, adhering strictly to plant safety guidelines and wearing required Personal Protective Equipment (PPE).
Technical Project Support: Assist with the testing, deployment, and implementation of ongoing IT initiatives, hardware rollouts and special technical projects as assigned.

Working Conditions & Physical Requirements

Schedule & Hours: Standard 40 hours per week, with occasional flexibility required for maintenance windows or critical incident response.
Travel: Occasional travel to local Salit Steel facilities will be required. Mileage on business travel is provided.
Office Environment: Comfortable operating in a standard office desk and workstation setting.
Industrial Environment: Working within an industrial manufacturing plant, wearing required Personal Protective Equipment (PPE), and complying with plant safety rules.
Physical Capability: Ability to lift, move, and deploy IT hardware equipment weighing up to 40 lbs.

Direct Reports

NONE

Core Competencies

Strong client focus and customer service orientation.
Ability to work independently and collaboratively in a team.
Attention to detail, accountability, and strong ownership.
Professional, articulate, and approachable demeanor.

Effective time management and task prioritization.
Excellent verbal and written communication skills.
Analytical problem-solving and diagnostic mindset.
Continuous drive to learn and develop technical skills.

Preferred Qualifications

Education & Background: Post-secondary diploma or degree in Computer Science, Information Technology, Network Administration, or equivalent practical experience.
Practical IT Experience: 2–4 years of hands-on technical support / help desk / intermediate experience or greater, supporting in a SMB or larger enterprise.
Directory & Identity Management: Solid working knowledge of Active Directory administration (users, groups, GPOs) and Google Workspace management within a hybrid Windows enterprise environment.
Networking Concepts (LAN / WAN / WLAN): Practical understanding of core networking concepts and protocols, including TCP/IP, DNS, DHCP, VPN clients, VLANs, and wireless access points.
Endpoint & Systems Management: Experience with device provisioning, system imaging, OS deployment, and endpoint management tools.
Helpdesk & Remote Tools: Proficiency managing service queues in modern ticketing systems and utilizing remote desktop support tools for effective troubleshooting.
Hardware & Peripherals: Proven ability to perform hardware diagnostics, desktop/laptop component replacements, and peripheral setup.
Industrial Safety & Environment: Prior experience or comfort working on an active industrial manufacturing floor, adhering to strict safety protocols and PPE requirements.

Soft Skills & Communication: Exceptional interpersonal skills, clear verbal and written communication, and strong rapport-building focus with end users at all organization levels.
Licensing & Mobility: Valid Driver's License and willingness to travel between local facility locations as needed.

We are an Equal Opportunity Employer. Salit Steel supports and will do its best to accommodate Employees with disabilities, to the point of undue hardship for the Company. Upon request, job accommodations will take into account the Employee’s accessibility needs due to a disability.

We appreciate your enthusiasm for Salit Steel and thank you for applying. Only those selected to move forward in the process will be contacted.

AI will not be used in the screening of applicants for this position.

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More about this job

Responsibilities

The IT Support Analyst serves as the primary point of contact for technical support, managing service desk tickets and troubleshooting hardware, software, and network issues. The role also involves user access administration, hardware deployment, and providing onsite technical assistance within manufacturing plant environments.

Requirements

Candidates should possess a post-secondary diploma or degree in IT or a related field along with 2–4 years of hands-on technical support experience. Proficiency in Active Directory, Google Workspace, and core networking concepts is required, along with the ability to work in industrial settings.

Skills

Active Directory
Google Workspace
Technical support
Hardware troubleshooting
Network diagnostics
LAN/WAN/WLAN
VPN
Ticketing systems
Desktop support
Mobile device management
System imaging
OS deployment
TCP/IP
DNS
DHCP
Customer service

Benefits

Competitive salary
Benefits
RRSP matching
Opportunities for growth and development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Active Directory
Google Workspace
Help Desk
Network Administration
Hardware Troubleshooting
TCP/IP
DNS
DHCP
VPN
VLAN
System Imaging
Endpoint Management
Ticketing Systems
Manufacturing
PPE
Desktop Support
Mobile Devices
Peripheral Equipment
Asset Tracking
Windows Enterprise
Technical Support
Infrastructure
Diagnostics
User Provisioning

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