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Added 3 months ago
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Samaritan's Purse Canada

Call Center Representative

Calgary, AB, Canada

Job type: Temporary
Posting language: English
Posted: Aug 7, 2026

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Original job description

Calgary, AB

Casual Seasonal

Last Modified: 7/14/26

Job Description

Do you have a passion for customer service and a desire to make a meaningful impact? Are you skilled in managing inquiries, and providing exceptional support over the phone and via email? Samaritan’s Purse Canada (SPC) is seeking a highly capable and dedicated individual to join our Donor Ministry team as a Call Center Representative for the Operation Christmas Child (OCC) program.

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

The OCC Call Center Representative will engage in customer service-oriented work alongside our Donor Ministry team. In this role, you will be entrusted with the responsibility of courteously addressing all incoming telephone and email inquiries related to the OCC program. Your professionalism and comprehensive knowledge of our organization's initiatives will play a pivotal role in providing assistance to our valued donors and volunteers. As an integral member of the Donor Ministry department, this role will help Samaritan’s Purse Canada carry out its mission and objectives through participation in daily devotions and prayer ministry.

This position offers a casual, seasonal role from September 8, 2026, until December 28, 2026. During this period, you will be assigned shifts within our regular office hours, operating from Monday to Friday, 8:00 am to 4:30 pm, located in our Calgary office.

Responsibilities

Provides high-quality customer service and donor care to individuals via phone, email, mail, and in person as required
Responds professionally and efficiently to inquiries made by staff, donors, and the general public regarding donations, orders, general concerns, and prayer
Responds to and/or forwards all French calls to the bilingual representatives in a polite manner
Retains relevant and up-to-date understanding of information and reference sources in order to respond to all inquiries courteously, efficiently and accurately
Maintains an expert understanding of all call center functions, SPC procedures and requirements as outlined in the OCC Call Center Manual
Ensures all catalogue orders are completed in a prompt and efficient manner
Accurately tracks and records all drop-off sheets for OCC participating groups
Investigates donor complaints and provides appropriate solutions in accordance with SPC and OCC policy
Completes outbound calls to donors as required for special projects

Qualifications

Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse Statement of Faith
Front-line customer service experience required.
Pleasant and professional phone manner.
Proficiency in the use of Microsoft Office Suite.
Ability to maintain confidentiality of records and information.
Ability to perform repetitive tasks in a fast-paced team environment.
Detail oriented, accurate, and efficient.
Ability to multi-task and adaptable to changing priorities.
Ability to work independently, with minimal supervision, and also as part of a team.
Excellent written and verbal communication skills.
Excellent administrative and organizational skills.
Note: Candidates must be legally authorized to work in Canada.

Application Deadline: Open until a suitable candidate is selected.

Staff must be in agreement with the Samaritan’s Purse Statement of Faith and be committed to Biblical values, precepts and conduct. We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.

No phone calls please.

Apply for Call Center Representative

Call Center Representative

SAMARITAN'S PURSE CANADA

Thank you for your interest in this job position. Please fill out the form below in its entirety as only fully completed applications will be accepted.

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We may retain your application information for up to two years and may contact you if a suitable position becomes available.

⁠

Privacy Acknowledgement

By Submitting This Application, You Acknowledge And Consent That:

Your personal data will be collected, processed and stored on servers located in Canada as described in our Privacy Policy

and

Depending on your location and the position for which you are applying, we may share your personal data securely with our International Headquarters- located in Boone, North Carolina.

Please visit our Privacy Policy to read more about how you can withdraw your consent or exercise other rights you may have with respect to your personal data.

Web Form Privacy Notice

Personal information we collect: When you submit this form, Samaritan’s Purse Canada (SPC) will collect the personal information you choose to provide us within the form fields.

Why we collect and use your information: We request the personal information needed to administer this program and deliver our services. This form may also provide you with opportunities for us to connect with you and provide other resources.

Sharing your information: SPC may need to share the personal information you provide to administer aspects of our programs and deliver services. Your personal information may be shared with trusted community partners, local government, churches and other not-for-profit organizations.

Our privacy practices: The collection, use and disclosure of your personal information is subject to our Privacy Policy You may request updates to your personal information or inquire about our privacy practices at any time via our Privacy Manager (1.800.663-6500 or [email protected])

By voluntarily providing your personal information and submitting this form, you consent and agree to SPC’s collection and use of your personal information.

Job Description

Do you have a passion for customer service and a desire to make a meaningful impact? Are you skilled in managing inquiries, and providing exceptional support over the phone and via email? Samaritan’s Purse Canada (SPC) is seeking a highly capable and dedicated individual to join our Donor Ministry team as a Call Center Representative for the Operation Christmas Child (OCC) program.

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

The OCC Call Center Representative will engage in customer service-oriented work alongside our Donor Ministry team. In this role, you will be entrusted with the responsibility of courteously addressing all incoming telephone and email inquiries related to the OCC program. Your professionalism and comprehensive knowledge of our organization's initiatives will play a pivotal role in providing assistance to our valued donors and volunteers. As an integral member of the Donor Ministry department, this role will help Samaritan’s Purse Canada carry out its mission and objectives through participation in daily devotions and prayer ministry.

This position offers a casual, seasonal role from September 8, 2026, until December 28, 2026. During this period, you will be assigned shifts within our regular office hours, operating from Monday to Friday, 8:00 am to 4:30 pm, located in our Calgary office.

SAMARITAN'S PURSE CANADA

SAMARITAN'S PURSE CANADAPlease list all skills relevant to the job position you are applying for.Include only certification titles. No attachment required.Please add any other relevant information.

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More about this job

Responsibilities

The representative will handle incoming phone and email inquiries regarding the Operation Christmas Child program and provide high-quality donor care. Responsibilities include processing catalogue orders, tracking drop-off sheets, and resolving donor complaints.

Requirements

Applicants must have front-line customer service experience, proficiency in Microsoft Office, and a commitment to Christian values and the organization's Statement of Faith. Strong communication skills and the ability to work in a fast-paced team environment are required.

Skills

Customer Service
Phone Etiquette
Email Communication
Microsoft Office Suite
Administrative Skills
Organizational Skills
Multi-tasking
Confidentiality
Donor Care
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Donor Ministry
Operation Christmas Child
Non-profit
Call Center
Microsoft Office
Donor Relations
Administrative Support
Christian Values
Calgary

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