Technical Service Representative

Job Purpose

Provide equipment/systems installation services and technical assistance to Sames’ sales staff and customers.

Duties and Responsibilities

• Provide service and repairs and estimates onsite or remotely in a timely manner
• Technically support our customers and sales staff onsite, over the phone, or through email
• Account management: visiting accounts to ensure our equipment is performing at its highest efficiency
• Catalog & maintain demonstration equipment
• Provide manual and automated paint & dispense systems installation, commissioning, trouble-shooting and training activities (supervision and hands-on) at customer facilities 
• Inspect and analyze malfunctioning equipment (mechanical, electrical, and pneumatic systems), document findings, determine source of problem and recommend repair, replacement, or other corrective actions, and coordinate problem resolution
• Occasional coordination and supervision of subcontractors on jobsite
• Maintain a safe, clean, and organized work area
• Assist with Sames training schools
• Prepare reports as required by the technical manager
• Assisting other departments as needed; miscellaneous tasks as needed
• Requires travel to domestic and international sites up to 70%, including on short notice and reactive urgent service

Required Knowledge, Skills, and Abilities

• Mechanical and electrical knowledge, preferably through work-related experience
• Mechanical aptitude: ability to master new products and assembly tools
• Able to work safely with hand and power tools; possess good hand and eye coordination
• Able to travel as required (valid driver’s license and valid passport)
• Proficient in Microsoft Office
• Ability to read and write in English (French is a plus); good communication and organizational skills
• Outstanding punctuality and organizational skills
• Problem solving capabilities
• Team driven work ethic
• Mission to serve with a sense of urgency
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management

Formal Education and/or Training Required

• High school diploma or general education diploma

Working Environment and Physical Requirements

• Standing, sitting, bending, lifting (50 lbs.)
• Exposure to solvents, paints, and some hazardous materials
• Working with machines and daily use of hand/power tools
• Wearing personal protective equipment when required

Direct Reports

None

SAFETY / HSE (required authorizations + broader needs)

• Know how to identify and react in dangerous situations
• Know how to analyze priority environmental and safety aspects and implement relevant actions

Sames is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.