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Added 11 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 11 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 41 mins ago
B
Resident Manager
Boardwalk
London, ON
- Full-time
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
Added 56 mins ago
TL
Telephone Interviewer
The Logit Group, Inc.
ON · Ontario, Canada
- Part-time
For over 25 years, The Logit Group has been a leader among data collection firms, and our ongoing commitment has been to develop and administer industry-best technologies as the basis of…
Added 56 mins ago
M&
Executive Director
Museum & Archives of Vernon
Vernon, BC
- Full-time
…organization while helping guide its participation in the planning, development, and transition to the Greater Vernon Cultural…
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Success in this role will require a leader who can influence, build trust across diverse stakeholder groups, navigate competing priorities, and create shared accountability for safety…
Added 1 hour ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce…
Added 1 hour ago
AE
AE - Sales Leader (Full-Time)
American Eagle Outfitters
Edmonton, AB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 1 hour ago
AE
AE - Sales Leader (Full-Time)
American Eagle Outfitters
Calgary, AB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 2 hours ago
T
General Manager
TOULA
Toronto, ON
- Full-time
…aesthetics industry. The ideal PM should excel in both the development and execution of strategic business plans while adeptly leading teams toward collective goals. We're seeking a…
Added 3 hours ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are seeking a strategic, customer-focused leader to oversee precision agriculture operations across the organization. The Corporate Precision Agriculture Manager will drive the dealer…
Added 3 hours ago
A
Administrative Assistant 1 [AQ-23883]
Aquent
Vancouver, BC
- $27 to $29 CAD / hour
- Contract
Aquent, a strategic partner to a globally recognized leader in innovation and technology, is seeking exceptional talent to enhance their dynamic team. This pioneering organization is at the…
Added 4 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Drummondville, QC
- Full-time
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations…
Added 4 hours ago
AI
General Labourer (Non Ferrous)
American Iron & Metal (AIM)
Timmins, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and a recognized global leader in the metal recycling industry, with more than 125 sites and 4,000 employees worldwide. We have…
Added 4 hours ago
AI
Site Manager
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and a globally recognized leader in the metal recycling industry, with more than 125 sites and 4,000 employees worldwide. We have…
Added 4 hours ago
AI
Scale Clerk
American Iron & Metal (AIM)
Levis, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and a recognized global leader in the metal recycling industry, with more than 135 locations and over 4,000 employees worldwide.
Added 4 hours ago
AI
Crane Operator (Rail Siding)
American Iron & Metal (AIM)
Sault Ste. Marie, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
Site Supervisor
American Iron & Metal (AIM)
Kitchener, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
General Labourer (Non Ferrous)
American Iron & Metal (AIM)
Sudbury, ON · Greater Sudbury, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
AZ Driver
American Iron & Metal (AIM)
Kitchener, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
General Labourer
American Iron & Metal (AIM)
Stratford, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 4 hours ago
AI
Class 1 Truck driver
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and a recognized global leader in the metal recycling industry, with over 125 sites and 4,000 employees across the world. We have…
Added 4 hours ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the…

SAMSIC Assistance Canada Inc

Operations Director

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

Position Summary

The Operations Director for the Montreal Station (Montréal–Trudeau International Airport – YUL) at Samsic Assistance Canada Inc. is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations.

The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually.

The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities.

Through visible leadership, accountability, and a people-centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground-handling services.

Key Responsibilities:

Airport Operations Management

Provide strategic and operational oversight of all station activities, including ramp operations, baggage handling, passenger services, passengers with reduced mobility (PRM), flight coordination, and other contracted ground-handling services.
Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards.
Establish operational priorities, staffing strategies, resource allocation plans, and contingency measures to maintain service continuity in a demanding 24/7 environment.
Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction.

Leadership and Team Management

Establish a clear organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station.
Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.
Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work environment.
Maintain a respectful, inclusive, and performance-driven work environment that promotes accountability, teamwork, professional development, and adherence to company values.
Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow-up on individual and team objectives.

Quality and Compliance Management

Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives.
Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews.
Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements.
Monitor and analyze key performance indicators (KPIs), including on-time performance, aircraft damage, workplace injuries, security incidents, baggage claims, customer complaints, audit findings, and corrective action closure rates.

Financial and Administrative Management

Contribute to the development, implementation, and monitoring of the station’s annual operating budget, ensuring financial discipline and alignment with corporate objectives.
Monitor operating costs, labour productivity, overtime, absenteeism, equipment utilization, subcontracted services, and other key cost drivers.
Develop and implement initiatives to improve profitability, productivity, and resource efficiency without compromising safety, security, regulatory compliance, or service quality.
Identify financial and operational improvement opportunities, assess their impact, and implement sustainable cost-control measures.
Optimize the use of equipment, workforce, and resources to ensure cost efficiency without compromising safety, security or service quality.

Customer and Stakeholder Relations

Maintain strong business relationships with airline customer representatives, the airport authority (ADM Aéroports de Montréal), and local regulatory authorities.
Ensure compliance with contractual service-level agreements and maintain transparent communication regarding operational performance, disruptions, corrective actions, and improvement initiatives.
Identify opportunities to strengthen customer partnerships, improve service reliability, and support the company’s commercial and strategic objectives.

Requirements and Qualifications:

Experience

Minimum of 7 to 10 years of experience in operations management, preferably within the aviation sector (ground handling, ramp operations, passenger services), or in large-scale logistics and transportation environments.
Demonstrated experience managing large operational teams, multiple service lines, and complex workforce requirements in a 24/7 environment.
Proven track record in operational performance improvement, financial management, customer relationship management, and regulatory compliance.
Experience implementing safety management, security oversight, risk management, incident investigation, and corrective action programs.
Demonstrated ability to lead managers and supervisors, manage competing priorities, and deliver measurable results under pressure.
Experience working in a unionized environment, including workforce relations, collective agreement administration, and collaboration with union representatives, is strongly preferred.

Education

University degree in Operations Management, Business Administration, Aviation Management, or a related field.

Language Skills

Full professional fluency in both English and French (spoken and written) is required to effectively communicate with international clients and local teams.

Key Competencies

Executive Leadership: Ability to establish direction, build accountable management teams, and lead large-scale operations.
Operational Excellence: Strong understanding of airport ground handling, flight operations, resource planning, and service delivery.
Safety and Security Leadership: Ability to identify operational risks, strengthen safety and security culture, and ensure effective implementation of preventive controls.
Financial Acumen: Demonstrated ability to manage budgets, control costs, improve productivity, and support station profitability.
Performance Management: Ability to establish meaningful KPIs, analyze trends, and drive measurable and sustainable improvement.
Decision-Making and Crisis Management: Sound judgment and the ability to make timely, risk-based decisions in a high-pressure operational environment.
People and Labour Relations: Strong interpersonal skills and the ability to manage employee engagement, performance, and unionized workforce dynamics.
Customer Focus: Ability to maintain strong business relationships and deliver consistent performance against contractual commitments.
Communication and Influence: Excellent communication, negotiation, conflict-resolution, and stakeholder-management skills.
Technology and Reporting: Proficiency in Microsoft Office and operational management systems, workforce planning tools, performance dashboards, and reporting technologies.

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Lead all Montreal station ground-handling operations, including ramp, baggage, passenger, and flight coordination services, while overseeing more than 600 employees and approximately 16,000 annual flights. Ensure safety, security, regulatory compliance, service quality, customer satisfaction, and financial performance through effective resource management, team leadership, performance monitoring, and continuous improvement.

Requirements

Requires 7–10 years of operations management experience, preferably in aviation or large-scale logistics and transportation, with demonstrated leadership of large teams and experience in performance improvement, financial management, compliance, and safety programs. A university degree in operations management, business administration, aviation management, or a related field and full professional fluency in English and French are required; unionized-environment experience is strongly preferred.

Skills

Executive Leadership
Airport Ground Handling
Ramp Operations
Passenger Services
Operational Planning
Safety Management
Security Oversight
Regulatory Compliance
Financial Management
Budgeting and Cost Control
Performance Management
Crisis Management
Labour Relations
Stakeholder Management
Microsoft Office

Benefits

Company Events
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Airport Ground Handling
Ramp Operations
Baggage Handling
Passenger Services
Passengers With Reduced Mobility
Flight Coordination
Aviation Safety
Security Oversight
Regulatory Compliance
Safety Management
Risk Management
Incident Investigation
Corrective Actions
Quality Standards
Operational KPIs
On-Time Performance
Service-Level Agreements
Workforce Planning
Resource Allocation
Annual Operating Budget
Cost Control
Labour Productivity
Equipment Utilization
Continuous Improvement
Unionized Workforce
Microsoft Office
Performance Dashboards
Workforce Planning Tools

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