Jobs in Canada

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Added 33 mins ago
SN
Inside Sales
Sinoboom North America
Burlington, ON
- Full-time
…support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures…
Added 34 mins ago
Financial Advisor
The Government of Nova Scotia
Halifax, NS
Reporting to the Director, Financial Services, the Financial Advisor coordinates and delivers financial advisory services across divisions and supports corporate-wide financial management…
Added 11 hours ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 12 hours ago
TR
Assistant Director of Human Resources
The Ritz-Carlton Hotel Company, L.L.C.
Toronto, ON
- Full-time
Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees…
Added 13 hours ago
LH
Care Coordinator
Lifemark Health Group
Petrolia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 13 hours ago
LH
Care Coordinator
Lifemark Health Group
Sarnia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 13 hours ago
SE
Quality Manager in Projects
Siemens Energy
Oakville, ON
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 14 hours ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
…Coordinator will report to the Project Manager and/or Project Director, and interacts closely with the project team, owners, consultants, sub-trades, Kindred senior management and support…
Added 14 hours ago
TU
Director, Insurance & Loss Prevention
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
The Director, Insurance & Loss Prevention is an integral and key member of the Safety & Risk Services senior management team. This is a strategic role, responsible for developing,…
Added 14 hours ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
Receives direction from the Clinic Director, Graduate Program Director and the Dental Assistant 4 for the Programs. Reports directly to the Clinic Administrator that reports to the Senior…
Added 16 hours ago
MU
Accounting Coordinator
McGill University
Brown Student Serv.
- Full-time
Office of the Senior Director Student Services (OS2)
Added 16 hours ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
This is a senior technical leadership role on the DevOps team, working closely with the Director of DevOps. Your home base is Platform Engineering, but your remit covers every product…
Added 18 hours ago
TA
Researcher
Treaty and Aboriginal Rights Research Centre of Manitoba
Winnipeg, MB
- Contract
All other applicants must have a dedication to allyship with indigenous people and an ongoing commitment to reconciliation
Added 18 hours ago
M
Senior Claims & Insurance Officer
Metrolinx
Toronto, ON
- Full-time
Our Corporate Insurance Office is looking for a Senior Claims & Insurance Officer to join the team. This role will be responsible for handling Property & Casualty (P&C) claims arising from…
Added 18 hours ago
KC
Senior Project Coordinator
Kindred Construction
Revelstoke, BC
- Full-time
…Coordinator will report to the Project Manager and/or Project Director, and interacts closely with the project team, owners, consultants, sub-trades, Kindred senior management and support…
Added 18 hours ago
AB
Safety & Compliance Manager
Arnold Bros. Transport Ltd.
Winnipeg, MB
- Full-time
Strong knowledge of DOT, HOS, and cross-border trucking regulations
Added 19 hours ago
M
Assistant Director of Human Resources
Marriott
Toronto, ON
- Full-time
Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees…
Added 19 hours ago
F
Project Manager - Bridge
FlatironDragados
St. Catharines, ON
- Full-time
Resolve field issues with the Bridge Superintendent and escalate scope, budget, or milestone decisions to the Construction Director.
Added 19 hours ago
BG
Director of Supply Chain
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Director of Supply Chain. BRC is a modern office furniture manufacturer, focused…
Added 19 hours ago
BG
Director of Supply Chain
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Director of Supply Chain. BRC is a modern office furniture manufacturer, focused…
Added 19 hours ago
UO
Director, Insurance & Loss Prevention
University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
The Director, Insurance & Loss Prevention is an integral and key member of the Safety & Risk Services senior management team. This is a strategic role, responsible for developing,…
Added 20 hours ago
BO
Departmental Business Coordinator
Bank of Canada
Ottawa, ON
- Full-time
Reporting to the Deputy Managing Director (DMD), Corporate Services (CS), the Departmental Business Coordinator plays a key role in supporting the Managing Director (MD), the DMD, and the…
Added 21 hours ago
PF
Finance & Administrative Assistant
People First HR Services
Winnipeg, MB
- $50,584 to $71,825 CAD / year
- Full-time
Reporting to the Director of Business and Governance, the Finance & Administrative Assistant is responsible for providing administrative, financial and clerical support to the organization.…
Added 22 hours ago
C
Contract Management Specialist
Confidential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Assist the Legal Director with contract research, claims documentation, contractual correspondence, and status reporting.
Added 22 hours ago
C
Operations Manager
CarePartners
Brockville, ON
- Full-time
We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in…

SAMSIC Assistance Canada Inc

Operations Director

Dorval, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

Position Summary

The Operations Director for the Montreal Station (Montréal–Trudeau International Airport – YUL) at Samsic Assistance Canada Inc. is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations.

The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually.

The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities.

Through visible leadership, accountability, and a people-centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground-handling services.

Key Responsibilities:

Airport Operations Management

Provide strategic and operational oversight of all station activities, including ramp operations, baggage handling, passenger services, passengers with reduced mobility (PRM), flight coordination, and other contracted ground-handling services.
Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards.
Establish operational priorities, staffing strategies, resource allocation plans, and contingency measures to maintain service continuity in a demanding 24/7 environment.
Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction.

Leadership and Team Management

Establish a clear organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station.
Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.
Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work environment.
Maintain a respectful, inclusive, and performance-driven work environment that promotes accountability, teamwork, professional development, and adherence to company values.
Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow-up on individual and team objectives.

Quality and Compliance Management

Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives.
Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews.
Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements.
Monitor and analyze key performance indicators (KPIs), including on-time performance, aircraft damage, workplace injuries, security incidents, baggage claims, customer complaints, audit findings, and corrective action closure rates.

Financial and Administrative Management

Contribute to the development, implementation, and monitoring of the station’s annual operating budget, ensuring financial discipline and alignment with corporate objectives.
Monitor operating costs, labour productivity, overtime, absenteeism, equipment utilization, subcontracted services, and other key cost drivers.
Develop and implement initiatives to improve profitability, productivity, and resource efficiency without compromising safety, security, regulatory compliance, or service quality.
Identify financial and operational improvement opportunities, assess their impact, and implement sustainable cost-control measures.
Optimize the use of equipment, workforce, and resources to ensure cost efficiency without compromising safety, security or service quality.

Customer and Stakeholder Relations

Maintain strong business relationships with airline customer representatives, the airport authority (ADM Aéroports de Montréal), and local regulatory authorities.
Ensure compliance with contractual service-level agreements and maintain transparent communication regarding operational performance, disruptions, corrective actions, and improvement initiatives.
Identify opportunities to strengthen customer partnerships, improve service reliability, and support the company’s commercial and strategic objectives.

Requirements and Qualifications:

Experience

Minimum of 7 to 10 years of experience in operations management, preferably within the aviation sector (ground handling, ramp operations, passenger services), or in large-scale logistics and transportation environments.
Demonstrated experience managing large operational teams, multiple service lines, and complex workforce requirements in a 24/7 environment.
Proven track record in operational performance improvement, financial management, customer relationship management, and regulatory compliance.
Experience implementing safety management, security oversight, risk management, incident investigation, and corrective action programs.
Demonstrated ability to lead managers and supervisors, manage competing priorities, and deliver measurable results under pressure.
Experience working in a unionized environment, including workforce relations, collective agreement administration, and collaboration with union representatives, is strongly preferred.

Education

University degree in Operations Management, Business Administration, Aviation Management, or a related field.

Language Skills

Full professional fluency in both English and French (spoken and written) is required to effectively communicate with international clients and local teams.

Key Competencies

Executive Leadership: Ability to establish direction, build accountable management teams, and lead large-scale operations.
Operational Excellence: Strong understanding of airport ground handling, flight operations, resource planning, and service delivery.
Safety and Security Leadership: Ability to identify operational risks, strengthen safety and security culture, and ensure effective implementation of preventive controls.
Financial Acumen: Demonstrated ability to manage budgets, control costs, improve productivity, and support station profitability.
Performance Management: Ability to establish meaningful KPIs, analyze trends, and drive measurable and sustainable improvement.
Decision-Making and Crisis Management: Sound judgment and the ability to make timely, risk-based decisions in a high-pressure operational environment.
People and Labour Relations: Strong interpersonal skills and the ability to manage employee engagement, performance, and unionized workforce dynamics.
Customer Focus: Ability to maintain strong business relationships and deliver consistent performance against contractual commitments.
Communication and Influence: Excellent communication, negotiation, conflict-resolution, and stakeholder-management skills.
Technology and Reporting: Proficiency in Microsoft Office and operational management systems, workforce planning tools, performance dashboards, and reporting technologies.

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead all Montreal station ground-handling operations, including ramp, baggage, passenger, and flight coordination services, while overseeing more than 600 employees and approximately 16,000 annual flights. Ensure safety, security, regulatory compliance, service quality, customer satisfaction, and financial performance through effective resource management, team leadership, performance monitoring, and continuous improvement.

Requirements

Requires 7–10 years of operations management experience, preferably in aviation or large-scale logistics and transportation, with demonstrated leadership of large teams and experience in performance improvement, financial management, compliance, and safety programs. A university degree in operations management, business administration, aviation management, or a related field and full professional fluency in English and French are required; unionized-environment experience is strongly preferred.

Skills

Executive Leadership
Airport Ground Handling
Ramp Operations
Passenger Services
Operational Planning
Safety Management
Security Oversight
Regulatory Compliance
Financial Management
Budgeting and Cost Control
Performance Management
Crisis Management
Labour Relations
Stakeholder Management
Microsoft Office

Benefits

Company Events
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Airport Ground Handling
Ramp Operations
Baggage Handling
Passenger Services
Passengers With Reduced Mobility
Flight Coordination
Aviation Safety
Security Oversight
Regulatory Compliance
Safety Management
Risk Management
Incident Investigation
Corrective Actions
Quality Standards
Operational KPIs
On-Time Performance
Service-Level Agreements
Workforce Planning
Resource Allocation
Annual Operating Budget
Cost Control
Labour Productivity
Equipment Utilization
Continuous Improvement
Unionized Workforce
Microsoft Office
Performance Dashboards
Workforce Planning Tools

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Work requirements

Jobs in Canada