Find work in Canada.

487,604 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
…Product Transformation team and will report directly to the Director, TB Payments, Product Transformation. The incumbent will require a detailed understanding the TB business, our client…
Added 3 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), In Patient Psychiatry - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…of telephone, virtual video/audio conference and/or remote technology to patients in their homes, in the community including outreach, and…
Added 5 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
As the Director of Cyber Security Engineering, you will lead the strategic vision and implementation of advanced security frameworks, leveraging automation and AI/ML to enhance threat…
Added 6 hours ago
C
Data Scientist, Model Performance Monitoring and Reporting
CIBC
Toronto, ON
- Full-time
…artificial intelligence and leverage the latest in big data technology platforms. We also engage with the leading academic & research institutes in the space of AI and machine learning to…
Added 10 hours ago
S
Director - Health Records - Regular Full-Time - 2026-18625 (2026-18625)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Vice President, Digital Health and Chief Information Officer, the successful candidate will be responsible for overseeing the management and strategic direction of the…
Added 10 hours ago
LS
District Visual Language Interpreter
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Under the direction of the LSS director, or designate, the District Visual Language interpreter aids and support students, staff, and families in the district. The Educational Interpreter…
Added 10 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 10 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 10 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…financial processes. The role promotes best practices, leverages technology and data-driven solutions, and ensures the delivery of accurate, reliable, and meaningful financial information…
Added 10 hours ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 15 hours ago
LS
District Visual Language Interpreter
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Under the direction of the LSS director, or designate, the District Visual Language interpreter aids and support students, staff, and families in the district. The Educational Interpreter…
Added 15 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Ontario's (PHO) Public Health Data Utility (PHDU) and Immunization Information System (IIS) initiatives, coordinating multidisciplinary teams, vendors, and external partners to ensure…
Added 17 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Act as a strategic business partner to Finance, Operations, Information Technology, Human Resources, and other corporate functions.
Added 18 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 18 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 19 hours ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com
Added 20 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
Partner with the Director of Engineering to implement and maintain IT security and controls to ensure that Cardata systems and information is secure and protected.
Added 20 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
…communication skills, with the ability to convey complex technical information to non-technical stakeholders.…
Added 1 day ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
Reports to: Senior Director, AML Compliance & Compliance Officer (CAMLO)
Added 1 day ago
Director, Performance Marketing
Brex
Vancouver, BC
Partnering with the Senior Director of Growth Marketing, you will scale an established acquisition engine, build an in-house center of excellence for performance and brand media buying, and…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Ontario's (PHO) Public Health Data Utility (PHDU) and Immunization Information System (IIS) initiatives, coordinating multidisciplinary teams, vendors, and external partners to ensure…
Added 1 day ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 1 day ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 1 day ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
This is a hands-on technical leadership role that bridges cybersecurity, operational technology and building systems. The successful candidate will serve as the cybersecurity lead for…
Added 1 day ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our…

SAMSIC Assistance Canada Inc

Operations Director

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

Position Summary

The Operations Director for the Montreal Station (Montréal–Trudeau International Airport – YUL) at Samsic Assistance Canada Inc. is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations.

The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually.

The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities.

Through visible leadership, accountability, and a people-centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground-handling services.

Key Responsibilities:

Airport Operations Management

Provide strategic and operational oversight of all station activities, including ramp operations, baggage handling, passenger services, passengers with reduced mobility (PRM), flight coordination, and other contracted ground-handling services.
Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards.
Establish operational priorities, staffing strategies, resource allocation plans, and contingency measures to maintain service continuity in a demanding 24/7 environment.
Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction.

Leadership and Team Management

Establish a clear organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station.
Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.
Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work environment.
Maintain a respectful, inclusive, and performance-driven work environment that promotes accountability, teamwork, professional development, and adherence to company values.
Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow-up on individual and team objectives.

Quality and Compliance Management

Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives.
Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews.
Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements.
Monitor and analyze key performance indicators (KPIs), including on-time performance, aircraft damage, workplace injuries, security incidents, baggage claims, customer complaints, audit findings, and corrective action closure rates.

Financial and Administrative Management

Contribute to the development, implementation, and monitoring of the station’s annual operating budget, ensuring financial discipline and alignment with corporate objectives.
Monitor operating costs, labour productivity, overtime, absenteeism, equipment utilization, subcontracted services, and other key cost drivers.
Develop and implement initiatives to improve profitability, productivity, and resource efficiency without compromising safety, security, regulatory compliance, or service quality.
Identify financial and operational improvement opportunities, assess their impact, and implement sustainable cost-control measures.
Optimize the use of equipment, workforce, and resources to ensure cost efficiency without compromising safety, security or service quality.

Customer and Stakeholder Relations

Maintain strong business relationships with airline customer representatives, the airport authority (ADM Aéroports de Montréal), and local regulatory authorities.
Ensure compliance with contractual service-level agreements and maintain transparent communication regarding operational performance, disruptions, corrective actions, and improvement initiatives.
Identify opportunities to strengthen customer partnerships, improve service reliability, and support the company’s commercial and strategic objectives.

Requirements and Qualifications:

Experience

Minimum of 7 to 10 years of experience in operations management, preferably within the aviation sector (ground handling, ramp operations, passenger services), or in large-scale logistics and transportation environments.
Demonstrated experience managing large operational teams, multiple service lines, and complex workforce requirements in a 24/7 environment.
Proven track record in operational performance improvement, financial management, customer relationship management, and regulatory compliance.
Experience implementing safety management, security oversight, risk management, incident investigation, and corrective action programs.
Demonstrated ability to lead managers and supervisors, manage competing priorities, and deliver measurable results under pressure.
Experience working in a unionized environment, including workforce relations, collective agreement administration, and collaboration with union representatives, is strongly preferred.

Education

University degree in Operations Management, Business Administration, Aviation Management, or a related field.

Language Skills

Full professional fluency in both English and French (spoken and written) is required to effectively communicate with international clients and local teams.

Key Competencies

Executive Leadership: Ability to establish direction, build accountable management teams, and lead large-scale operations.
Operational Excellence: Strong understanding of airport ground handling, flight operations, resource planning, and service delivery.
Safety and Security Leadership: Ability to identify operational risks, strengthen safety and security culture, and ensure effective implementation of preventive controls.
Financial Acumen: Demonstrated ability to manage budgets, control costs, improve productivity, and support station profitability.
Performance Management: Ability to establish meaningful KPIs, analyze trends, and drive measurable and sustainable improvement.
Decision-Making and Crisis Management: Sound judgment and the ability to make timely, risk-based decisions in a high-pressure operational environment.
People and Labour Relations: Strong interpersonal skills and the ability to manage employee engagement, performance, and unionized workforce dynamics.
Customer Focus: Ability to maintain strong business relationships and deliver consistent performance against contractual commitments.
Communication and Influence: Excellent communication, negotiation, conflict-resolution, and stakeholder-management skills.
Technology and Reporting: Proficiency in Microsoft Office and operational management systems, workforce planning tools, performance dashboards, and reporting technologies.

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Lead all Montreal station ground-handling operations, including ramp, baggage, passenger, and flight coordination services, while overseeing more than 600 employees and approximately 16,000 annual flights. Ensure safety, security, regulatory compliance, service quality, customer satisfaction, and financial performance through effective resource management, team leadership, performance monitoring, and continuous improvement.

Requirements

Requires 7–10 years of operations management experience, preferably in aviation or large-scale logistics and transportation, with demonstrated leadership of large teams and experience in performance improvement, financial management, compliance, and safety programs. A university degree in operations management, business administration, aviation management, or a related field and full professional fluency in English and French are required; unionized-environment experience is strongly preferred.

Skills

Executive Leadership
Airport Ground Handling
Ramp Operations
Passenger Services
Operational Planning
Safety Management
Security Oversight
Regulatory Compliance
Financial Management
Budgeting and Cost Control
Performance Management
Crisis Management
Labour Relations
Stakeholder Management
Microsoft Office

Benefits

Company Events
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Airport Ground Handling
Ramp Operations
Baggage Handling
Passenger Services
Passengers With Reduced Mobility
Flight Coordination
Aviation Safety
Security Oversight
Regulatory Compliance
Safety Management
Risk Management
Incident Investigation
Corrective Actions
Quality Standards
Operational KPIs
On-Time Performance
Service-Level Agreements
Workforce Planning
Resource Allocation
Annual Operating Budget
Cost Control
Labour Productivity
Equipment Utilization
Continuous Improvement
Unionized Workforce
Microsoft Office
Performance Dashboards
Workforce Planning Tools

Report this job