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Added 11 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.…
Added 40 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.…
Added 40 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.…
Added 1 hour ago
Transcription Services Specialist, Court Services
Veritext
AB · Vancouver, BC
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 2 hours ago
JC
Associate IT Operations Engineer
Johnson Controls
Nisku, AB
- Full-time
Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request…
Added 3 hours ago
Assitant project manager - Building
Pomerleau
Montreal, QC
As assitant project manager working in our Building Operations team at Pomerleau, you manage several activities and deadlines to gain a clearer picture of client, team and project needs.…
Added 3 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 4 hours ago
Production Leader (Segment 2; Aerospace)
Schaeffler
Stratford, ON
Are you looking for a dynamic, team-based company with opportunity for development? If so, look no further! Schaeffler Aerospace Canada Inc. is growing in leaps and bounds and is looking to…
Added 5 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 6 hours ago
L
Murex Environment and Configuration Manager
Luxoft
Canada
- Full-time
DXC-Luxoft has one of the world's leading Solutions practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide…
Added 7 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
…Union. Ensures incident reports are completed and provides Leader with a copy of the completed incident reports. Identifies and develops recommendations to improve safety of the workplace;…
Added 9 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Drummondville, QC
- Full-time
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations…
Added 9 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Act as a strategic business partner to Finance, Operations, Information Technology, Human Resources, and other corporate functions.
Added 9 hours ago
AI
IT Project manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the…
Added 9 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 9 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 10 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Calgary, AB
- Full-time
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations…
Added 10 hours ago
S
Vice President, Quality & Chief Nursing and Allied Health Officer
Sanya’k̓ula
Vancouver, BC
- Full-time
You are an executive-level health care leader who has led broad-scale provincial initiatives with focused outcomes on best and leading practice, exceptional patient care, innovation in…
Added 10 hours ago
SN
Senior Accountant
Science North & Dynamic Earth
Sudbury, ON
- Full-time
We are currently recruiting for a Senior Accountant to join our team of accounting professionals supporting a wide variety of business and financial needs across the organization. This role…
Added 11 hours ago
LT
Air Weapons Systems Instructor
L3Harris Technologies
QC · Port-Alfred, QC
- Full-time
Perform tasks assigned by Lead Instructor, Team Leader and Supervisor.
Added 11 hours ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada…
Added 11 hours ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for a Senior Consultant - SAP Security and GRC Implementation to join our team in Toronto. The Technology Risk…
Added 11 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
…communication skills, with the ability to convey complex technical information to non-technical stakeholders.…
Added 11 hours ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

SAMSIC Assistance Canada Inc

Operations Director

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

Position Summary

The Operations Director for the Montreal Station (Montréal–Trudeau International Airport – YUL) at Samsic Assistance Canada Inc. is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations.

The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually.

The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities.

Through visible leadership, accountability, and a people-centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground-handling services.

Key Responsibilities:

Airport Operations Management

Provide strategic and operational oversight of all station activities, including ramp operations, baggage handling, passenger services, passengers with reduced mobility (PRM), flight coordination, and other contracted ground-handling services.
Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards.
Establish operational priorities, staffing strategies, resource allocation plans, and contingency measures to maintain service continuity in a demanding 24/7 environment.
Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction.

Leadership and Team Management

Establish a clear organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station.
Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.
Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work environment.
Maintain a respectful, inclusive, and performance-driven work environment that promotes accountability, teamwork, professional development, and adherence to company values.
Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow-up on individual and team objectives.

Quality and Compliance Management

Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives.
Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews.
Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements.
Monitor and analyze key performance indicators (KPIs), including on-time performance, aircraft damage, workplace injuries, security incidents, baggage claims, customer complaints, audit findings, and corrective action closure rates.

Financial and Administrative Management

Contribute to the development, implementation, and monitoring of the station’s annual operating budget, ensuring financial discipline and alignment with corporate objectives.
Monitor operating costs, labour productivity, overtime, absenteeism, equipment utilization, subcontracted services, and other key cost drivers.
Develop and implement initiatives to improve profitability, productivity, and resource efficiency without compromising safety, security, regulatory compliance, or service quality.
Identify financial and operational improvement opportunities, assess their impact, and implement sustainable cost-control measures.
Optimize the use of equipment, workforce, and resources to ensure cost efficiency without compromising safety, security or service quality.

Customer and Stakeholder Relations

Maintain strong business relationships with airline customer representatives, the airport authority (ADM Aéroports de Montréal), and local regulatory authorities.
Ensure compliance with contractual service-level agreements and maintain transparent communication regarding operational performance, disruptions, corrective actions, and improvement initiatives.
Identify opportunities to strengthen customer partnerships, improve service reliability, and support the company’s commercial and strategic objectives.

Requirements and Qualifications:

Experience

Minimum of 7 to 10 years of experience in operations management, preferably within the aviation sector (ground handling, ramp operations, passenger services), or in large-scale logistics and transportation environments.
Demonstrated experience managing large operational teams, multiple service lines, and complex workforce requirements in a 24/7 environment.
Proven track record in operational performance improvement, financial management, customer relationship management, and regulatory compliance.
Experience implementing safety management, security oversight, risk management, incident investigation, and corrective action programs.
Demonstrated ability to lead managers and supervisors, manage competing priorities, and deliver measurable results under pressure.
Experience working in a unionized environment, including workforce relations, collective agreement administration, and collaboration with union representatives, is strongly preferred.

Education

University degree in Operations Management, Business Administration, Aviation Management, or a related field.

Language Skills

Full professional fluency in both English and French (spoken and written) is required to effectively communicate with international clients and local teams.

Key Competencies

Executive Leadership: Ability to establish direction, build accountable management teams, and lead large-scale operations.
Operational Excellence: Strong understanding of airport ground handling, flight operations, resource planning, and service delivery.
Safety and Security Leadership: Ability to identify operational risks, strengthen safety and security culture, and ensure effective implementation of preventive controls.
Financial Acumen: Demonstrated ability to manage budgets, control costs, improve productivity, and support station profitability.
Performance Management: Ability to establish meaningful KPIs, analyze trends, and drive measurable and sustainable improvement.
Decision-Making and Crisis Management: Sound judgment and the ability to make timely, risk-based decisions in a high-pressure operational environment.
People and Labour Relations: Strong interpersonal skills and the ability to manage employee engagement, performance, and unionized workforce dynamics.
Customer Focus: Ability to maintain strong business relationships and deliver consistent performance against contractual commitments.
Communication and Influence: Excellent communication, negotiation, conflict-resolution, and stakeholder-management skills.
Technology and Reporting: Proficiency in Microsoft Office and operational management systems, workforce planning tools, performance dashboards, and reporting technologies.

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Lead all Montreal station ground-handling operations, including ramp, baggage, passenger, and flight coordination services, while overseeing more than 600 employees and approximately 16,000 annual flights. Ensure safety, security, regulatory compliance, service quality, customer satisfaction, and financial performance through effective resource management, team leadership, performance monitoring, and continuous improvement.

Requirements

Requires 7–10 years of operations management experience, preferably in aviation or large-scale logistics and transportation, with demonstrated leadership of large teams and experience in performance improvement, financial management, compliance, and safety programs. A university degree in operations management, business administration, aviation management, or a related field and full professional fluency in English and French are required; unionized-environment experience is strongly preferred.

Skills

Executive Leadership
Airport Ground Handling
Ramp Operations
Passenger Services
Operational Planning
Safety Management
Security Oversight
Regulatory Compliance
Financial Management
Budgeting and Cost Control
Performance Management
Crisis Management
Labour Relations
Stakeholder Management
Microsoft Office

Benefits

Company Events
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Airport Ground Handling
Ramp Operations
Baggage Handling
Passenger Services
Passengers With Reduced Mobility
Flight Coordination
Aviation Safety
Security Oversight
Regulatory Compliance
Safety Management
Risk Management
Incident Investigation
Corrective Actions
Quality Standards
Operational KPIs
On-Time Performance
Service-Level Agreements
Workforce Planning
Resource Allocation
Annual Operating Budget
Cost Control
Labour Productivity
Equipment Utilization
Continuous Improvement
Unionized Workforce
Microsoft Office
Performance Dashboards
Workforce Planning Tools

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