Workforce Specialist

Company Description SAMSIC Assistance Canada Inc. is part of Samsic Groupe, a global leader in facility management and business services operating in 27 countries with a workforce of over 136,000 people. In Canada, the company specializes in aviation services, providing professional and compassionate airport assistance and ground handling across major airports. Core services include support for passengers with reduced mobility, meet-and-assist, baggage handling, dispatch operations, and ramp coordination. SAMSIC Assistance Canada is guided by values of safety, service excellence, and human connection, and partners closely with airlines and airports committed to accessibility and customer care. Employees benefit from training, mentorship, and leadership development, supported by the broader Samsic Groupe network in Facility Services, Human Resources, and Airport Services.

Role Description The Workforce Specialist is a full-time, on-site role based in Calgary, AB, responsible for optimizing staffing levels and scheduling to support efficient airport operations. This role involves monitoring workforce needs in real time, preparing and adjusting shift plans, and coordinating with operational leaders to ensure adequate coverage across passenger assistance and ground handling services. The Workforce Specialist analyzes operational data and service demand patterns, prepares reports, and recommends adjustments to improve productivity, service quality, and cost control. Day-to-day tasks include collaborating with supervisors on staffing requirements, supporting workforce development initiatives, and maintaining clear communication with teams regarding schedules, changes, and operational priorities. The role also contributes to continuous improvement by identifying process enhancements and supporting the implementation of workforce management tools and best practices.

Qualifications

• Candidates should possess strong Analytical Skills to interpret operational data, forecast demand, and support data-driven staffing decisions.
• Candidates should possess Workforce Management and Workforce Planning skills to build schedules, balance workloads, and align staffing with service levels.
• Candidates should possess Workforce Development skills to support training plans, competency tracking, and career growth initiatives for front-line teams.
• Candidates should possess excellent Communication skills to collaborate with operations leaders, relay staffing changes, and maintain clear, professional dialogue with diverse teams.
• Experience in aviation, airport operations, or service-focused environments is an asset.
• Proficiency with scheduling or workforce management systems and MS Office (especially Excel) is preferred.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced, operational setting.
• Post-secondary education in business, operations management, human resources, or a related field, or equivalent practical experience.