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SAMSON Controls Inc. Canada

Bilingual Inside Sales Representative/Le ou la Représentant(e) des ventes internes bilingue

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Job Summary:

The Bilingual Inside Sales Representative assists the Regional Sales Manager with all sales activities

within the defined region of responsibility and is key to developing, strengthening, and maintaining

customer relationships. This includes occasional face-to-face customer interactions, lead management,

resolve customer service issues, following up and presenting quotation activities, as well as understanding

the customer applications and requirements.

Reporting to the Director of Sales, the Inside Sales Representative is responsible for not only promote the

full range of SAMSON products and services to achieve the company’s sales targets but also following

corporate strategy and delivering customer service excellence. It is the Inside Sales Representative role to

present the proposal as well as follow-up and provide accurate feedback that will allow the Regional Sales

Manager to generate a sale.

The Inside Sales Representative communicates within the local and global organization and use various

software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality

standards. As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON

offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All

RSP contributions and a comprehensive Health, Wellness and insurance program. SAMSON also offers

extensive training to support your career, as career growth is expected and available.

CORE RESPONSIBILITIES

Provide Customer Service Excellence:

Communicates directly and pro-actively with internal and external customers and channel partners
Manages customer expectations and contributes to a high level of customer satisfaction
Supports sales activities including but not limited to proposal, presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution
Lead Management activities and qualification of companies within defined region
Track and manage all customer interaction in the Customer Relationship Management program (CRM)
Promote and educate clients on the SAMSON portfolio of products, services, and solutions
Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
From time to time, attend internal and external sales meetings & events
Follow-up on all leads, proposals and opportunities
Attend webinars, meetings, and training, as required
Collaborate with sales channel and regional sales team to enhance regional coverage

Other Duties:

Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of

every worker performing on duty to SAMSON

Adhere to SAMSON‘s Quality standards and code of conduct policy
Participate in all company required training
Other duties as assigned by management.

QUALIFICATIONS

Post-Secondary Degree or Diploma from an accredited college or university in Business, engineering, or equivalent
Ability to manage sales cycles between 6 weeks and 2 years
Advanced verbal and written communication, including strong presentation skills
Strong computer skills including excellent knowledge of MS Office
Strong customer service skills with a high sense of urgency and task prioritization
Ability to work in a team environment
Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
Innovative problem-solving skills and able to adapt to changing priorities
High attention to detail
3+ years of experience in Industrial or Process Automation, customer service/Inside sales/technical

sales is an asset

Technical knowledge of Valves, Actuators, and other control components a preference
Previous experience utilizing a CRM with all customer interactions is an asset
Bilingual (English and French) is mandatory
Valid Canadian Drivers license

Work Schedule:

8:30am to 5:00pm, however hours may vary based on operational requirements

We appreciate your interest in joining our team. Please note that this position is open to candidates who are already legally authorized to work in Canada, as we are unable to provide sponsorship at this time. Only those who meet these eligibility requirements will be contacted. Thank you for applying

Read the full bilingual original

Résumé du poste :

Le ou la Représentant(e) des ventes internes bilingue appuie le/la directeur(trice) régional(e) des ventes

dans l’ensemble des activités de vente au sein de la région dont il/elle a la responsabilité. Ce rôle est

essentiel au développement, au renforcement et au maintien de relations solides avec la clientèle. Les

tâches incluent notamment des interactions occasionnelles en personne avec les clients, la gestion des

pistes (leads), la résolution de problèmes de service à la clientèle, le suivi et la présentation des activités de

soumission, ainsi que la compréhension des applications et des exigences des clients.

Relevant du/de la Directeur(trice) des ventes, le/la Représentant(e) des ventes internes est responsable

non seulement de promouvoir l’ensemble des produits et services SAMSON afin d’atteindre les objectifs de vente de l’entreprise, mais aussi de suivre la stratégie corporative et d’offrir un service à la clientèle

exemplaire. Le rôle consiste à présenter les propositions, assurer les suivis et fournir une rétroaction

précise permettant au/à la directeur(trice) régional(e) des ventes de conclure une vente.

Le/la Représentant(e) des ventes internes communique au sein de l’organisation locale et mondiale et

utilise divers outils logiciels pour accomplir les tâches de manière efficiente et efficace, tout en respectant

ou dépassant les normes élevées de qualité de SAMSON. En tant que personne orientée vers les résultats,

vous trouverez chez SAMSON un environnement de travail stable, en croissance, dynamique, favorable et

collaboratif. Tous les postes permanents à temps plein offrent une rémunération globale comprenant

salaire, bonis, vacances, cotisations au RÉER collectif ainsi qu’un programme complet de santé, bien-être et assurances. SAMSON propose également une formation approfondie pour soutenir votre carrière, car

l’évolution professionnelle est attendue et accessible.

RESPONSABILITÉS PRINCIPALES

Offrir un service à la clientèle exemplaire :

Communiquer directement et de façon proactive avec les clients internes et externes ainsi qu’avec

les partenaires de distribution

Gérer les attentes des clients et contribuer à un haut niveau de satisfaction de la clientèle

Soutenir les activités de vente, y compris (sans s’y limiter) les propositions, présentations, suivis et

demandes de dépannage, en collaboration avec les membres de l’équipe afin de proposer la

meilleure solution

Effectuer des activités de gestion des pistes (leads) et qualifier les entreprises au sein de la région

définie

Suivre et consigner toutes les interactions avec la clientèle dans le système de gestion de la relation

client (CRM)

Promouvoir et informer les clients sur le portefeuille de produits, services et solutions SAMSON

Travailler à l’ajout de SAMSON aux listes des fabricants approuvés des clients (AML)

À l’occasion, participer à des réunions et événements de vente internes et externes

Assurer le suivi de toutes les pistes, propositions et occasions d’affaires

Participer à des webinaires, réunions et formations, selon les besoins

Collaborer avec le canal de vente et l’équipe de ventes régionale afin d’améliorer la couverture

régionale

Autres tâches:

Se conformer à la LSST (OHSA), aux politiques et procédures de l’entreprise ainsi qu’aux pratiques

de sécurité afin d’assurer la sécurité de chaque travailleur dans l’exercice de ses fonctions chez SAMSON

Respecter les normes de qualité de SAMSON et la politique de code de conduite

Participer à toutes les formations requises par l’entreprise

Effectuer toute autre tâche connexe assignée par la direction

QUALIFICATIONS

Diplôme ou grade postsecondaire d’un collège ou d’une université accréditée en administration, en

génie ou l’équivalent

Capacité à gérer des cycles de vente de 6 semaines à 2 ans

Excellentes aptitudes de communication orale et écrite, incluant de solides compétences en présentation

Solides compétences informatiques, incluant une excellente maîtrise de MS Office

Excellentes aptitudes en service à la clientèle, avec un haut niveau d’urgence et une bonne priorisation des tâches

Capacité à travailler efficacement au sein d’une équipe

Solides compétences organisationnelles pour gérer à l’occasion des charges de travail élevées et

effectuer plusieurs tâches dans un environnement axé sur des échéanciers

Capacité à résoudre les problèmes de façon innovante et à s’adapter à l’évolution des priorités

Grand souci du détail

3 ans et plus d’expérience en automatisation industrielle ou de procédés; expérience en service à la

clientèle, ventes internes ou ventes techniques constitue un atout

Connaissances techniques des vannes, actionneurs et autres composants de contrôle (préférable)

Expérience antérieure avec un CRM pour le suivi de toutes les interactions avec la clientèle (atout)

Bilinguisme (anglais et français) obligatoire

Permis de conduire canadien valide

Horaire de travail :

De 8 h 30 à 17 h 00; toutefois, les heures peuvent varier selon les besoins opérationnels

Nous vous remercions de votre intérêt à rejoindre notre équipe. Veuillez noter que ce poste est réservé aux candidats déjà autorisés à travailler au Canada, car nous ne sommes pas en mesure de parrainer de visa pour le moment. Seules les personnes répondant à ces critères d'admissibilité seront contactées. Merci de votre candidature.

Job Summary:

The Bilingual Inside Sales Representative assists the Regional Sales Manager with all sales activities

within the defined region of responsibility and is key to developing, strengthening, and maintaining

customer relationships. This includes occasional face-to-face customer interactions, lead management,

resolve customer service issues, following up and presenting quotation activities, as well as understanding

the customer applications and requirements.

Reporting to the Director of Sales, the Inside Sales Representative is responsible for not only promote the

full range of SAMSON products and services to achieve the company’s sales targets but also following

corporate strategy and delivering customer service excellence. It is the Inside Sales Representative role to

present the proposal as well as follow-up and provide accurate feedback that will allow the Regional Sales

Manager to generate a sale.

The Inside Sales Representative communicates within the local and global organization and use various

software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality

standards. As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON

offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All

full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group

RSP contributions and a comprehensive Health, Wellness and insurance program. SAMSON also offers

extensive training to support your career, as career growth is expected and available.

CORE RESPONSIBILITIES

Provide Customer Service Excellence:

Communicates directly and pro-actively with internal and external customers and channel partners

Manages customer expectations and contributes to a high level of customer satisfaction

Supports sales activities including but not limited to proposal, presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution

Lead Management activities and qualification of companies within defined region

Track and manage all customer interaction in the Customer Relationship Management program (CRM)

Promote and educate clients on the SAMSON portfolio of products, services, and solutions

Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)

From time to time, attend internal and external sales meetings & events

Follow-up on all leads, proposals and opportunities

Attend webinars, meetings, and training, as required

Collaborate with sales channel and regional sales team to enhance regional coverage

Other Duties:

Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of

every worker performing on duty to SAMSON

Adhere to SAMSON‘s Quality standards and code of conduct policy

Participate in all company required training

Other duties as assigned by management.

QUALIFICATIONS

Post-Secondary Degree or Diploma from an accredited college or university in Business, engineering, or equivalent

Ability to manage sales cycles between 6 weeks and 2 years

Advanced verbal and written communication, including strong presentation skills

Strong computer skills including excellent knowledge of MS Office

Strong customer service skills with a high sense of urgency and task prioritization

Ability to work in a team environment

Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment

Innovative problem-solving skills and able to adapt to changing priorities

High attention to detail

3+ years of experience in Industrial or Process Automation, customer service/Inside sales/technical

sales is an asset

Technical knowledge of Valves, Actuators, and other control components a preference

Previous experience utilizing a CRM with all customer interactions is an asset

Bilingual (English and French) is mandatory

Valid Canadian Drivers license

Work Schedule:

8:30am to 5:00pm, however hours may vary based on operational requirements

Apply About employer

More about this job

Responsibilities

Support regional sales activities by managing leads, presenting and following up on proposals, and promoting SAMSON products and services. Build customer relationships, record interactions in the CRM, resolve service issues, and collaborate with regional sales teams and channel partners to improve sales coverage.

Requirements

A post-secondary degree or diploma in business, engineering, or an equivalent field is required, along with mandatory English-French bilingualism and a valid Canadian driver's license. Candidates should have 3 or more years of industrial or process automation experience, strong communication and customer service skills, and the ability to manage sales cycles, workloads, and changing priorities.

Skills

Bilingual Communication
Inside Sales
Customer Service
Lead Management
Sales Presentations
Proposal Follow-Up
Sales Cycle Management
Microsoft Office
Industrial Automation
Process Automation
Technical Sales
Troubleshooting
Problem-Solving
Task Prioritization
Organization

Benefits

Salary
Bonus
Vacation
Health Insurance
Wellness Program
Insurance Program
Career Training

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Sales and Business Development
Industrial Automation
Process Automation
Valves
Actuators
Control Components
CRM
Microsoft Office
Lead Management
Sales Proposals
Sales Presentations
Sales Cycle Management
Customer Service
Technical Sales
Troubleshooting
Customer Satisfaction
Approved Manufacturer Lists
Channel Partners
Regional Sales
Bilingual English-French
Occupational Health and Safety
Quality Standards
Customer Applications
Sales Follow-Up

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