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Added 4 mins ago
PH
Assignment Coordinator
ParaMed Home Health Care
North Bay, ON
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 4 mins ago
FH
Equipment Coordinator
Fraser Health
Surrey, BC
- Full-time
If so, bring your technical knowledge to the project planning team for facilities management. As an Equipment Coordinator, you will be responsible for ensuring clinical and technical…
Added 4 mins ago
CD
Coordonateur.trice de Production | Production Coordinator
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Gérer les demandes TI pour les membres de l'équipe, assurer le lien avec le support TI, et préparer et mettre à jour les documents de production clés (bottin, calendriers, journal de…
Added 4 mins ago
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CLIENT SUPPORT COORDINATOR - Ottawa and Kingston
BDC
Kingston, ON · Ottawa, ON
- Full-time
…following up with clients. This person also performs various administrative tasks and provides support to the…
Added 4 mins ago
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70-26 FTT Finance Coordinator
Pathways
Belleville, ON
- Part-time
Pathways Posting: 70-26 Job Title: FTT Finance Coordinator (up to 12 months)
Added 4 mins ago
Administrative Assistant, Commercial Banking - Halifax, NS
Scotiabank
Halifax, NS
The Administrative Assistant contributes to the overall success of the department by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s…
Added 4 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Ottawa, ON
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 19 mins ago
Managed Services Practice - Entry Level Immigration Support Coordinator - Dieppe
EY
Dieppe, NB
We are seeking an Immigration Support Coordinator to join our Managed Services team in Dieppe. This administrative role focuses on providing administrative and operational support for…
Added 34 mins ago
CH
Coordonnateur(trice) principal(e) des services immobiliers / Senior Real Estate Services Coordinator
CBRE HV
Montreal, QC
- Full-time
As a Senior Real Estate Services Coordinator, you will be a key contributor to the success of our property management operations, providing high-level administrative, financial, and…
Added 48 mins ago
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Human Resources Project Coordinator
Dexian
Mississauga, ON
- $30 to $40 CAD / hour
- Contract
The client is looking for a highly organized Project Coordinator/Group Administrator with 4+ years of experience to manage department operations, workforce reporting, leadership support,…
Added 48 mins ago
IR
Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
- Full-time
Added 48 mins ago
CI
Human Resources & Health and Safety Coordinator
CCW Inc. architectural millwork casework
Waterloo, ON
- Full-time
We are seeking an organized and detail-oriented Human Resources & Health and Safety Coordinator to support our architectural millwork manufacturing operation. This role is responsible for…
Added 48 mins ago
CG
QA Coordinator
Canada Goose
Toronto, ON
- Full-time
…community that believes in living bravely and coming together to support game-changing…
Added 48 mins ago
ME
Junior Purchasing, Inventory & Shipping Coordinator
Maxtech Electronics Inc.
Coquitlam, BC
- Full-time
We’re looking for an organized Junior Purchasing, Inventory & Shipping Coordinator to support purchasing and help manage the daily flow of parts and shipments.
Added 48 mins ago
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Order Management Coordinator - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for an Order Management Coordinator to join our team in Brampton, ON and take ownership of our customer pricing agreements. Working closely with the Sales and Customer Care…
Added 48 mins ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You…
Added 48 mins ago
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Accounts Payable Associate
YORK1
Concord, ON
- Full-time
- Contract
Ongoing training and development to support your growth and career progression.
Added 1 hour ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and Alumni Engagement portfolio is looking for a Development Coordinator to join our collaborative and high-performing team. CFR is a successful major gift fundraising team that works with…
Added 1 hour ago
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Bilingual Client Success Coordinator (Channel Partnerships)
Maple
Toronto, ON
- Full-time
We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and…
Added 1 hour ago
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Research Navigator | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
Provide operational, project management, and administrative support to the Director, Research Operations on strategic initiatives, operational priorities, and special projects.
Added 1 hour ago
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Occupational, Health and Safety Coordinator
Alterra
AB · CMH - Alberta
- Full-time
The Coordinator, Occupational Health and Safety plays an integral role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
QM
Executive Coordinator - Governance & Board Support
Quantum Management Services Ltd.
Toronto, ON
- $35 to $38 CAD / hour
- Temporary
Our client, an established organization within the public sector, is seeking an experienced Executive Coordinator to provide high-level administrative and operational support to senior…
Added 1 hour ago
CO
Booking Coordinator
City of Grande Prairie
Grande Prairie, AB
- Full-time
2–4 years of administrative experience, including advanced data entry skills.
Added 1 hour ago
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Operations Coordinator- FR
GardaWorld
Kingston, ON
- Full-time
As an Operations Coordinator, you will play a key role in workforce scheduling, administrative support, compliance follow-ups, recruitment coordination, and daily operational support.

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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